ADTRAN Smart 16e Shelf User Manual page 12

Post-Sale Support
Your reseller should serve as the first point of contact for support. If additional support is needed, the
ADTRAN Support web site provides a variety of support services such as a searchable knowledge base,
updated firmware releases, latest product documentation, service request ticket generation and
trouble-shooting tools. All of this, and more, is available at:
When needed, further post-sales assistance is available by calling our Technical Support Center. Please
have your unit serial number available when you call.
Installation and Maintenance Support
The ADTRAN Custom Extended Services (ACES) program offers multiple types and levels of installation
and maintenance services which allow you to choose the kind of assistance you need. This support is
available at:
For questions, call the ACES Help Desk.
Training
The Enterprise Network (EN) Technical Training Department offers training on our most popular products.
These courses include overviews on product features and functions while covering applications of
ADTRAN's product lines. ADTRAN provides a variety of training options, including customized training
and courses taught at our facilities or at your site. For more information about training, please contact your
Territory Manager or the Enterprise Training Coordinator.
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http://support.adtran.com
Technical Support
http://www.adtran.com/aces
ACES Help Desk
Training Phone
Training Fax
Training Email
© 2004 ADTRAN, Inc.
Smart 16e Shelf User Manual
(888) 4ADTRAN
(888) 874-ACES (2237)
(800) 615-1176, ext. 7500
(256) 963-6700
training@adtran.com
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