Troubleshoot a problem
Ghost images
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. Press
Action
Step 1
1
Load the tray with the correct paper type.
2
Print the document.
Do ghost images appear on prints?
Step 2
1
Depending on your operating system, specify the paper type from the
Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control panel.
Navigate to Settings > Paper > Tray Configuration > Paper
Size/Type.
2
Print the document.
Do ghost images appear on prints?
to navigate through the settings.
Yes
Go to step 2.
Go to step 3.
89
No
The problem is
solved.
The problem is
solved.