Ricoh P C200W User Manual

Table of Contents

Quick Links

User's Guide

Safety information

Learn about the printer

Set up, install, and conﬁgure

Secure the printer

Use printer menus

Maintain the printer

Troubleshoot a problem

Notices

For product safety, make sure to read the Safety Information section before

using the product.

Table of Contents

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Summary of Contents for Ricoh P C200W

Page 1 User's Guide Safety information Learn about the printer Set up, install, and conﬁgure Secure the printer Print Use printer menus Maintain the printer Troubleshoot a problem Notices For product safety, make sure to read the Safety Information section before using the product.
Page 2: Table Of Contents
Contents Contents Safety information ..............................8 Conventions ................................8 Product statements ..............................8 Learn about the printer ............................11 Printer configurations ............................11 Using the control panel ............................12 Panel with 2-line LCD ............................12 Understanding the status of the indicator light ..................... 13 Selecting paper ..............................
Page 3 Contents Connecting a mobile device to the printer......................30 Deactivating the Wi-Fi network ........................31 Checking the printer connectivity ........................31 Printing the Menu Settings Page .......................... 31 Secure the printer ..............................32 Erasing printer memory ............................32 Restoring factory default settings ......................... 32 Statement of Volatility ............................
Page 4 Contents Tray Configuration ............................55 Media Configuration ............................55 Network/Ports ............................... 57 Network Overview ............................57 Wireless ................................58 Wi-Fi Direct ..............................61 Ethernet ................................61 TCP/IP ................................63 SNMP ................................65 IPSec ................................66 802.1x ................................68 LPD Configuration ............................68 HTTP/FTP Settings ............................
Page 5 Contents Replacing the waste toner bottle ........................82 Cleaning printer parts ............................83 Cleaning the printer ............................83 Saving energy and paper ............................. 83 Configuring power save mode settings ......................83 Adjusting the brightness of the display ......................84 Conserving supplies ............................84 Moving the printer to another location ........................
Page 6 Contents The print appears tinted ..........................141 Contacting customer support ..........................142 Notices ................................... 143 Edition notice ..............................143 GOVERNMENT END USERS ..........................143 Licensing notices ..............................143 Noise emission levels ............................143 Waste from Electrical and Electronic Equipment (WEEE) directive ..............144 India E-Waste notice ............................
Page 7 Contents United Kingdom (UK) conformity ........................151...
Page 8: Safety Information
Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 9 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 10 Safety information CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
Page 11: Learn About The Printer
Learn about the printer Learn about the printer Printer configurations Control panel Standard bin Manual feeder Standard 250-sheet tray...
Page 12: Using The Control Panel
Learn about the printer Using the control panel Panel with 2-line LCD Control panel part Function Display View printer messages and supply status. • Set up and operate the printer. • Right arrow button • Scroll through menus or move between screens and menu options. Increase the numeric value of a setting.
Page 13: Understanding The Status Of The Indicator Light
Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off. Blue The printer is on or ready. Blinking blue The printer is processing data. Blinking red The printer requires user intervention. Amber The printer is in Sleep mode.
Page 14: Unacceptable Paper
Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance. Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Page 15: Storing Paper
Learn about the printer Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. • Extend the time several days if the storage or transportation environment is very different from the printer •...
Page 16 Learn about the printer Paper size Standard 250- Manual Two-sided sheet tray feeder printing Oficio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Letter...
Page 17: Supported Paper Types
Learn about the printer Paper size Standard 250- Manual Two-sided sheet tray feeder printing B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm (6.93 x 9.84 in.) The default support is long-edge feed.
Page 18: Supported Paper Weights
Learn about the printer Supported paper weights Paper type and weight Standard 250-sheet tray Manual feeder Two-sided printing Light paper 60–74.9 g/m grain long (16–19.9-lb bond) Plain paper 75–90.3 g/m grain long (20–24-lb bond) Heavy paper 90.3–100 g/m grain long (24.1–26-lb bond) Card stock 105.1–162 g/m grain long (28.1–43-lb bond)
Page 19: Set Up, Install, And Configure
Set up, install, and configure Set up, install, and configure Selecting a location for the printer Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. • CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 20: Attaching Cables
Set up, install, and configure Allow the following recommended amount of space around the printer for proper ventilation: • 101 mm (4 in.) Rear 102 mm (4 in.) Right side 76 mm (3 in.) Front 76 mm (3 in.) Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any...
Page 21 Set up, install, and configure Printer port Function Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer. Power cord socket Connect the printer to an electrical outlet.
Page 22: Loading Paper And Specialty Media
Set up, install, and configure Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source Press to navigate through the settings. Set the paper size and type.
Page 23 Set up, install, and configure Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one-sided printing. • Load letterhead facedown with the header toward the front of the tray for two-sided printing. •...
Page 24: Loading The Manual Feeder
Set up, install, and configure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder Adjust the guide to match the size of the paper that you are loading.
Page 25 Set up, install, and configure Load a sheet of paper with the printable side faceup. Load letterhead with the printable side faceup and the top edge entering the printer first for one-sided • printing. Load letterhead with the printable side facedown and the top edge entering the printer last for two-sided •...
Page 26: Installing And Updating Software, Drivers, And Firmware
From the software CD that came with your printer. • From our following website or the place where you purchased the printer. https://support.ricoh.com/bb/html/dr_ut_e/re2/model/pc200w/pc200w.htm Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: Connect the printer and the computer to the same network.
Page 27: Updating Firmware
Set up, install, and configure 7. Click Finish. For Macintosh users From a computer, open Printers & Scanners. Click , and then select a printer. From the Use menu, select a print driver. Notes: To use the Macintosh print driver, select either AirPrint or Secure AirPrint. •...
Page 28: Networking
Set up, install, and configure Networking Connecting the printer to a Wi-Fi network Note: This feature is available only in some printer models. Before you begin, make sure that: Active Adapter is set to Auto. From the control panel, navigate to: •...
Page 29: Configuring Wi-Fi Direct
Set up, install, and configure Using the personal identification number (PIN) method From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi-Fi Protected Setup > Start PIN Method Press to navigate through the settings. Copy the eight-digit WPS PIN. Open a web browser, and then type the IP address of your access point in the address field.
Page 30: Connecting A Computer To The Printer
Set up, install, and configure Notes: By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, • enable the password peek icon. From the control panel, navigate to Settings > Security > Miscellaneous >...
Page 31: Deactivating The Wi-Fi Network
Set up, install, and configure Deactivating the Wi-Fi network Note: This feature is available only in some printer models. From the printer control panel, navigate to: Settings > Network/Ports > Network Overview > Active Adapter > Standard Network Press to navigate through the settings. Follow the instructions on the display.
Page 32: Secure The Printer
Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase non-volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the control panel, navigate to: Settings >...
Page 33: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 34: Printing From A Mobile Device Using Wi-Fi Direct
Print Printing from a mobile device using Wi-Fi Direct® Note: This feature is available only in some printer models. Wi-Fi Direct is a printing service that lets you print to any Wi-Fi Direct-ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see Connecting a mobile device to the printer.
Page 35: Printing A Font Sample List
Print From the printer control panel, release the print job. For confidential print jobs, navigate to: • Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the settings > Print For other print jobs, navigate to: •...
Page 36: Canceling A Print Job
Print Canceling a print job From the printer control panel Press From the computer Depending on the operating system, do either of the following: Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. •...
Page 37: Use Printer Menus
Use printer menus Use printer menus Menu map Device Preferences Power Management • • Eco-Mode Restore Factory Defaults • • Maintenance • Remote Operator Panel • About this Printer • Notifications • Print • Layout • PostScript • Setup • Quality Image •...
Page 38: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 39: Remote Operator Panel
Use printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print...
Page 40: Notifications
Use printer menus Notifications Menu item Description Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Configure notification settings when the printer requires user intervention. Custom Supply Notifications Note: This menu item appears only in the Embedded Web Server.
Page 41 Use printer menus Menu item Description Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot always* Reboot never Reboot when idle Error Prevention Set the number of automatic reboots that the printer can perform.
Page 42: Power Management
Use printer menus Power Management Menu item Description Sleep Mode Profile Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 43: Restore Factory Defaults
Use printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Maintenance Config Menu Menu item Description USB Configuration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 44 Use printer menus Menu item Description Tray Configuration Set the paper source that the user fills when a prompt to load paper appears. Paper Prompts Auto* Manual Paper Tray Configuration Set the paper source that the user fills when a prompt to load envelope appears.
Page 45 Use printer menus Menu item Description Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Print Configuration Print color content in grayscale. Black Only Mode Off* Print Configuration Enhance the printed output to compensate for misregistration in the printer.
Page 46: About This Printer
Use printer menus Menu item Description Device Operations Show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal to Automatically Display Error Screens the Screen Timeout setting. Note: This menu item is available only in some printer models. Toner patch sensor setup Set the default calibration frequency.
Page 47: Print
Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1-sided* 2-sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two-sided printing.
Page 48 Use printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using Pages per Side. Horizontal* Note: The positioning depends on the number of page images and their page orientation. Reverse Horizontal Vertical Reverse Vertical Pages per Side Orientation Specify the orientation of a multiple-page document when using Pages per Side.
Page 49: Setup
Use printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software program from sending print jobs that use another printer language. PS Emulation* Printer Usage Determine how the color print cartridges operate during printing.
Page 50: Quality
Use printer menus Quality Menu item Description Print Mode Set the print mode. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high-quality output at maximum speed. Toner Darkness Determine the lightness or darkness of text images. Light Normal* Dark...
Page 51: Postscript
Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan -5 to 5 (0*) Magenta -5 to 5 (0*) Yellow -5 to 5 (0*) Black -5 to 5 (0*) Reset Defaults Color Correction Modify the color settings used to print documents.
Page 52: Pcl
Use printer menus Menu item Description Image Smoothing Enhance the contrast and sharpness of low-resolution images. Note: This setting has no effect on images with a resolution of 300 dpi or higher. Off* Wait Timeout Enable the printer to wait for more data before canceling a print job. Disabled Enabled* Wait Timeout Time...
Page 53: Image
Use printer menus Menu item Description PCLXL Minimum Line Width 1–30 (2*) A4 Width Set the width of the logical page on A4-size paper. 198 mm* Note: Logical page is the space on the physical page where data is printed. 203 mm Auto CR after LF Set the printer to perform a carriage return after a line feed control command.
Page 54 Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting.
Page 55: Paper
Use printer menus Paper Tray Configuration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] (1*) Manual Paper Manual Envelope...
Page 56 Use printer menus Menu item Description Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Long Edge Note: An asterisk (*) next to a value indicates the factory default setting.
Page 57: Network/Ports
Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify how a network is connected. Auto* Standard Network Wireless Network Status Show the printer network status and connectivity settings. Display Network Status on Printer Show the network status on the display. Speed, Duplex Show the speed of the currently active network card.
Page 58: Wireless
Use printer menus Wireless Menu item Description Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Embedded Web Server. Add Wi-Fi Network • Network Name •...
Page 59 Use printer menus Menu item Description WPA2-Personal Enable wireless security through WPA2. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2-Personal. Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2-Personal.
Page 60 Use printer menus Menu item Description IPv6 Assign the IPv6 address. Manually Assigned IPV6 Address Note: This menu item appears only in some printer models. IPv6 Assign the IPv6 router address. Manually Assigned IPV6 Router Note: This menu item appears only in some printer models. IPv6 Specify the address prefix.
Page 61: Wi-Fi Direct
Use printer menus Wi-Fi Direct Menu item Description Enable Wi-Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi-Fi Direct Name Specify the name of the Wi-Fi Direct network. Wi-Fi Direct Password Set the password to authenticate and validate users on a Wi-Fi connection.
Page 62 Use printer menus Menu item Description IPv6 Enable IPv6 in the printer. Enable IPv6 IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address configuration entries provided by a router. Stateless Address Autoconfiguration IPv6...
Page 63: Tcp/Ip
Use printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and Off* uses the default printer language specified in the Setup menu.
Page 64 Use printer menus Menu item Description Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network. Note: This menu item appears only in some printer models. Enable DDNS Update the Dynamic DNS settings.
Page 65: Snmp
Use printer menus Menu item Description Enable TLSv1.0 Enable the TLSv1.0 protocol. Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 66: Ipsec
Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Privacy Password Authentication Password Set Read-only Credentials User Name Privacy Password Authentication Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy...
Page 67 Use printer menus Menu item Description DH (Diffie-Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie-Hellman) Group Proposal appears only when Base Configuration is set to Compatibility. modp4069 (16) IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear only •...
Page 68: Lpd Configuration
Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers.
Page 69 Use printer menus Menu item Description Force HTTPS Connections Force the printer to use the HTTPS connections. Off* Enable FTP/TFTP Send files using FTP. Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings.
Page 70: Usb
Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Page 71: Security
Use printer menus Security Login Methods Public Menu item Description Manage Permissions Control access to the printer functions. Function Access Manage Bookmarks Held Jobs Access Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP) B/W Print Color Print Manage Permissions Control access to the printer menus.
Page 72: Certificate Management
Use printer menus Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access...
Page 73: Login Restrictions
Use printer menus Menu item Menu item Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates. Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out.
Page 74: Erase Temporary Data Files
Use printer menus Menu item Description Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Off* 1 Hour 4 Hours 24 Hours 1 Week Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later.
Page 75 Use printer menus Menu item Description Default Print Permission Login Shows the default permission used for the user to print. Note: This setting shows only when one or more Login Methods are created. Security Reset Jumper Specify user access to the printer. Enable “Guest”...
Page 76: Reports
Use printer menus Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Profile List Print a list of profiles that are stored in the printer.
Page 77: Troubleshooting
Use printer menus Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Page 78: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: Settings > Reports > Device > Device Statistics Press to navigate through the settings. From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.
Page 79: Viewing Reports
Maintain the printer Viewing reports From the control panel, navigate to: Settings > Reports Press to navigate through the settings. Select the report that you want to view. Ordering parts and supplies Ordering print cartridges Notes: The estimated cartridge yield is based on the ISO/IEC 19798 standard. •...
Page 80 Maintain the printer Pull out the print cartridge tray. Remove the used print cartridge.
Page 81 Maintain the printer Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
Page 82: Replacing The Waste Toner Bottle
Maintain the printer Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle.
Page 83: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: •...
Page 84: Adjusting The Brightness Of The Display
Maintain the printer Notes: Make sure to wake the printer from Hibernate mode before sending a print job. • To wake the printer from Hibernate mode, press the power button. • The Embedded Web Server is disabled when the printer is in Hibernate mode. •...
Page 85: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. Blank or white pages Dark print Ghost images Gray or colored background Incorrect margins Light print...
Page 86: Printing Problems
Troubleshoot a problem Horizontal white lines Vertical white lines Repeating defects Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
Page 87 Troubleshoot a problem Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 88 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. Navigate Settings >...
Page 89 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 90 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Do ghost images appear on prints? Step 4 Contact customer...
Page 91 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 Go to step 2.
Page 92 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 93 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 The problem is Go to step 2.
Page 94 Troubleshoot a problem Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 95 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: Make sure that the setting matches the paper loaded. •...
Page 96 Troubleshoot a problem Action Step 7 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 97 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Open the front door, and then firmly push it down. Contact customer support.
Page 98 Troubleshoot a problem Action Step 1 Go to step 2. Contact customer Check the printer for leaked toner contamination. support. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the control panel, navigate to: Settings >...
Page 99 Troubleshoot a problem Action Step 5 Contact The problem customer is solved. Open the front door, and then firmly push it down. support. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 100 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. Print the document. Is the paper curled? Step 2 Go to step 3.
Page 101 Troubleshoot a problem Action Step 6 Contact The problem customer is solved. Load paper from a fresh package. support. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 102 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3.
Page 103 Troubleshoot a problem Action Open the front door, and then firmly push it down. Contact customer The problem is support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 104 Troubleshoot a problem Action Step 1 Go to step 2. problem is Adjust the paper guides in the tray to the correct position for the paper loaded. solved. Print the document. Are text or images cut off? Step 2 Go to step 3. problem is Depending on your operating system, specify the paper size from the Printing solved.
Page 105 Troubleshoot a problem Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 Go to step 2.
Page 106 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Check if the paper weight is supported. Note: If paper weight is not supported, then load a supported one. Print the document. Does toner easily rub off? Step 3 Contact customer...
Page 107 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Open the front door, and then firmly push it down. Contact customer The problem is...
Page 108 Troubleshoot a problem Notes: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > • Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. •...
Page 109 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 110 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 Go to step 2.
Page 111 Troubleshoot a problem Action Step 2 Go to step 3. problem is Load paper from a fresh package. solved. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact...
Page 112 Troubleshoot a problem Horizontal white lines Notes: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > • Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. • If horizontal white lines keep appearing on your prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 113 Troubleshoot a problem Action Step 2 Go to step 3. problem is Open the front door, and then firmly push it down. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 114 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings. Action Step 1 Go to step 2.
Page 115 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Check if you are using the recommended paper type. Load the paper source with the recommended paper type. Print the document. Do vertical white lines appear on prints? Step 3 Contact customer...
Page 116 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Press to navigate through the settings.
Page 117: Print Jobs Do Not Print
Troubleshoot a problem Action Using the Print Quality Test Pages, measure the Take note of the distance, Take note of the distance, distance between the repeating defects on the and then contact customer and then contact customer affected color page. support.
Page 118 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 119: Slow Printing
Troubleshoot a problem Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 120 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: Make sure that the setting matches the paper • loaded.
Page 121: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshoot a problem Action Step 7 Contact customer support. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 122: Confidential And Other Held Documents Do Not Print
Troubleshoot a problem Action Step 3 The problem is solved. Contact customer support. Check if the trays are linked. For more information, see Linking trays. Print the document. Is the document printed from the correct tray? Confidential and other held documents do not print Action Step 1 The problem is solved.
Page 123 Troubleshoot a problem Action Step 3 The problem is solved. Go to step 4. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 124: The Printer Is Not Responding
Troubleshoot a problem The printer is not responding Action Step 1 The problem is solved. Go to step 2. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 125: Network Connection Problems
Troubleshoot a problem Action Step 7 The problem is solved. Go to step 8. Install the correct print driver. Is the printer responding? Step 8 The problem is solved. Contact customer support. Turn off the printer, wait for about 10 seconds, and then turn on the printer.
Page 126 Troubleshoot a problem Action Step 4 Go to step 5. Contact your administrator. Check if the network connection is working. Is the network connection working? Step 5 Go to step 6. Secure the cable connections. Make sure that the cable connections to the printer and print server are secure.
Page 127: Cannot Connect The Printer To The Wi-Fi Network
Troubleshoot a problem Cannot connect the printer to the Wi-Fi network Note: This feature is available only in some printer models. Action Step 1 The problem is solved. Go to step 2. Make sure that Active Adapter is set to Auto. From the control panel, navigate to: Settings >...
Page 128: Issues With Supplies
Troubleshoot a problem Action Step 6 The problem is solved. Contact customer support. Make sure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi-Fi network? Issues with supplies Replace cartridge, printer region mismatch Install the correct print cartridge.
Page 129: Clearing Jams
Troubleshoot a problem Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 130: Identifying Jam Locations
Troubleshoot a problem Use recommended paper Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 131: Paper Jam In The Standard Tray
Troubleshoot a problem Jam locations Standard bin Manual feeder Trays Door B Paper jam in the standard tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 132 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray.
Page 133: Paper Jam In The Standard Bin
Troubleshoot a problem Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the manual feeder Remove the tray and the manual feeder.
Page 134: Paper Jam In Door B
Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 135 Troubleshoot a problem Fuser area • Below the fuser area •...
Page 136: Paper Feed Problems
Troubleshoot a problem Duplex unit • Close the door. Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.
Page 137: Collated Printing Does Not Work
Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate Press to navigate through the settings. Select On [1,2,1,2,1,2]. Print the document.
Page 138: Paper Frequently Jams
Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.
Page 139: Jammed Pages Are Not Reprinted
Troubleshoot a problem Jammed pages are not reprinted Action From the control panel, navigate to: The problem is solved. Contact customer support. Settings > Device > Notifications > Jam Content Recovery Press to navigate through the settings. In the Jam Recovery menu, select On or Auto. Print the document.
Page 140: Faq About Color Printing
Troubleshoot a problem Object type Color conversion tables CMYK Image US CMYK—Applies color correction to approximate the • Specifications for Web Offset Publishing (SWOP) color output. CMYK Text Euro CMYK—Applies color correction to approximate Euroscale • CMYK Graphics color output. Vivid CMYK—Increases the color saturation of the US CMYK color •...
Page 141 Troubleshoot a problem By examining Color Samples sets, you can identify the box with color closest to the color being matched. The color combination labeled on the box can then be used for modifying the color of the object in a software program. For more information, see the software program Help topics.
Page 142 Troubleshoot a problem Contacting customer support Before contacting customer support, make sure to have the following information: Printer problem • Error message • • Printer model type and serial number Visit the place where you purchased your printer.
Page 143 Notices Notices Edition notice May 2021 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 144 Notices Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, contact your local sales office.
Page 145 Notices Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
Page 146 Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1: 2014 (JIS C 6802:2018).
Page 147 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Page 148 This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives may be obtained at: http://www.ricoh.com/products/ce_doc2/ Compliance is indicated by the CE marking:...
Page 149 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. A declaration of conformity to the requirements of the Regulations may be obtained at: http://www.ricoh.com/products/ce_doc2/ Compliance is indicated by the UKCA marking: Restrictions or requirements in the UK This radio equipment is restricted to indoor use only.
Page 150 Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. Any questions regarding this compliance information statement should be directed to: Ricoh USA, Inc. (Regional HQ) 300 Eagleview Boulevard, Suite 200 Exton, PA 19341, U.S.A. 610-296-8000...
Page 151 A declaration of conformity to the requirements of the Directives may be obtained at: http://www.ricoh.com/products/ce_doc2/ This product satisfies the Class B limits of EN 55032 and safety requirements of EN 62368-1. United Kingdom (UK) conformity...

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