Ricoh P C600 User Manual
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Ricoh P C600 User Manual

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User Guide
Getting Started
Loading Paper
Troubleshooting
For information not found in paper manu-
als, see the online manuals available on our
web site (https://www.ricoh.com/).
For safe and correct use, be sure to read Safety Information before
using the machine.

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  • Page 1 User Guide Getting Started Loading Paper Troubleshooting For information not found in paper manu- als, see the online manuals available on our web site (https://www.ricoh.com/). For safe and correct use, be sure to read Safety Information before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................4 Information for This Printer..........................6 User Information on Electrical & Electronic Equipment ............6 Note for the Battery and/or Accumulator Symbol (For EU countries only) ......6 Environmental Advice for Users ....................7 Notes for users in the state of California ...................8 ENERGY STAR Program ......................
  • Page 4 2. Loading Paper Paper Loading Procedure..........................53 Paper Size Specifications..........................54 Paper Type Specifications..........................57 Paper Precautions.............................59 Loading Paper into Paper Trays........................62 Loading Paper into the Bypass Tray....................... 65 Loading Orientation-Fixed Paper or Two-Sided Paper................67 Loading Envelopes............................69 Printing on Envelopes with Windows (PCL 6/PostScript 3)..............71 Printing on Envelopes with OS X/macOS....................
  • Page 5 Paper Misfeed Message (B) (Z).......................117 Paper Misfeed Message (C) (D)......................119 Paper Misfeed Message (Y1) (Y2) (Y3)....................119 Trademarks..............................121 INDEX ................................123...

  • Page 6: Manuals For This Machine

    Manuals for This Machine The operating instructions of this machine are provided in the following formats: Format Manuals Printed manuals • Safety Information • Quick Installation Guide CD-ROM • Setup Guide Web page • Safety Information • User Guide • Operating Instructions (HTML manuals) •...
  • Page 7 • You can see the following manuals on the Web page. • DHCP Option 204...

  • Page 8: Information For This Printer

    Information for This Printer User Information on Electrical & Electronic Equipment Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling. Our products or product packaging are marked with the symbol below.

  • Page 9: Environmental Advice For Users

    For details about the return program, please refer to the Web page below or consult your service person. https://www.ricoh-return.com/ Energy efficiency The amount of electricity a machine consumes depends as much on its specifications as it does on the way you use it.

  • Page 10: Notes For Users In The State Of California

    Products that comply with the Energy Star requirement are always energy efficient. Notes for users in the state of California Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/ perchlorate ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ®...
  • Page 11 Time of switch into Sleep mode 1 minute Time of switch out from Sleep mode 21 seconds Duplex Function Standard *1 The time it takes to switch out from energy saving functions and electrical consumption may differ depending on the conditions and environment of the machine. *2 Achieves ENERGY STAR energy savings;...

  • Page 13: Getting Started

    1. Getting Started This section describes available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 14: Model-Specific Information

    1. Getting Started Disclaimer To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

  • Page 15: List Of Options

    Before You Start The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer. (mainly Europe and Asia) If the label contains the following, your printer is a Region A model: • CODE XXXX -27, -29 •...
  • Page 16 1. Getting Started Option name Description PostScript3 Unit Type P17 PostScript 3 Unit Camera Direct Print Card Type P17 Camera Direct Print Card...

  • Page 17: Guide To Names And Functions Of Components

    Guide to Names and Functions of Components Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view 8 7 6 EAG336 1.
  • Page 18 1. Getting Started 6. Front cover Open to access the inside of the printer and remove jammed paper. Open here to replace the print cartridge. 7. Tray 1 Up to 500 sheets of plain paper can be loaded. For details about the sizes and types of paper that can be used, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications".
  • Page 19 Guide to Names and Functions of Components 2. Power connector Connect the power cord to the printer. Insert the other end into an electrical outlet. 3. SD card slot Insert the SD card into this slot. 4. Optional interface board slot Optional interface boards can be inserted.
  • Page 20 1. Getting Started Guide to functions of the printer's internal options EAG338 1. SD memory card options • Camera direct print card Allows you to directly print images taken with a PictBridge-compatible digital camera. • VM card With this card, you can install embedded software applications. •...

  • Page 21: Guide To The Names And Functions Of The Control Panel

    Guide to Names and Functions of Components • If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or service representative. Guide to the Names and Functions of the Control Panel This illustration shows the control panel of the printer.

  • Page 22: Guide To The Names And Functions Of The Control Panel Screen

    1. Getting Started 6. [Suspend/Resume] key Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended. To resume the job, press this key again. The suspended job will resume automatically when the time specified in [Auto Reset Timer] elapses (default: 60 seconds).
  • Page 23 Guide to Names and Functions of Components 1. Operational Status or Messages Displays the printer status and messages. 2. [Option] Press to display the following items: • Form Feed You can output data that is unprintable due to errors such as a missing line-feed code. •...

  • Page 24: Installing Options

    1. Getting Started Installing Options By installing options, you can improve printer performance and expand the available features. Order of Option Installation When installing multiple options, the following order is recommended: Attach the paper feed unit. Attach the paper feed unit to the bottom of the printer. You can attach up to three paper feed units.
  • Page 25 Installing Options • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, take care that the power cord is not damaged under the machine. Failing to take these precautions could result in fire or electric shock. •...

  • Page 26: Installing The Hard Disk

    1. Getting Started There are two upright pins on the optional paper feed unit. Align them with the holes on the underside of the printer, and then carefully lower the printer. EAG037 Plug in the power cord, and then turn on the printer. Print the configuration page to confirm that the unit was attached correctly.
  • Page 27 Installing Options Check the contents of the package. EAG373 1. Hard disk 2. Flat cable 3. Power cord Remove the HDD cover. EAG355 Loosen the screws by using a coin, and then slide the inner cover to the top to remove it. EAG356 The figure below shows the location to attach the hard disk drive.
  • Page 28 1. Getting Started EAG357 1. Power cord receptacle 2. SATA flat cable receptacle 3. Location to attach the hard disk drive Connect the flat cable and power cord to the hard disk. Lock the hard disk drive on the printer using two screws. EAG374 Plug the power cord into the power cord receptacle with the claw on the cord facing upward.
  • Page 29 Installing Options Insert the SATA flat cable into the SATA flat cable receptacle with the claw on the cable facing upward. EAG376 • Connect the SATA flat cable in a way so that the cable goes around the power cord from below.

  • Page 30: Installing The Interface Units

    1. Getting Started Attach the HDD cover. EAG362 Plug in the power cord, and then turn on the printer. When you switch the power on, a message is displayed indicating that the external hard disk drive will be formatted. Press [OK] to start formatting the drive. The message is also displayed after replacing the hard disk drive.
  • Page 31 Installing Options Turn the printer off and unplug the power cord. Loosen the two screws and remove the slot cover. EAG339 The removed cover will not be reused. Fully insert the interface board. EAG340 Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board.
  • Page 32 1. Getting Started • Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Wireless LAN" will appear for "Device Connection" on the configuration page. For details about printing the configuration page, see "Test Printing", Operating Instructions. •...
  • Page 33 Installing Options Tighten the two screws to secure the interface board. EAG342 Plug in the power cord, and then turn on the printer. Print the configuration page to confirm that the board was attached correctly. • Check that the board was correctly installed by printing the configuration page. If it is correctly installed, "Parallel Interface"...
  • Page 34 1. Getting Started Loosen the two screws and remove the slot cover. EAG339 The removed cover will not be reused. Fully insert the interface board. EAG343 Check that the interface board is firmly connected to the controller board. Tighten the two screws to secure the interface board. EAG344 Connect the USB device server to the printer.

  • Page 35: Installing Sd Card Options

    Installing Options • When using the USB device server, set [Engy Sv Md to Dsbl Prt Srv] to [Disable mode] to prevent the printer from entering Energy Saver mode. Otherwise, the USB device server loses communication with the network while the printer is in Energy Saver mode, and the printer cannot receive print jobs.
  • Page 36 1. Getting Started Insert the SD card into the slot until it clicks. EAG346 If you insert only one SD card, use the upper slot. If you insert two SD cards simultaneously, use both slots. If you insert the optional VM card, use only the lower slot. If you want to use two or more SD cards simultaneously, contact your service representative.

  • Page 37: Turning On/Off The Power

    Turning On/Off the Power Turning On/Off the Power This section explains how to turn on/off the printer. Turning On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. EAG033 The power indicator turns on. Turning Off the Power •...

  • Page 38: Saving Energy

    1. Getting Started Push the main power switch. EAG033 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative. Saving Energy This printer has the following energy saving functions: Sleep mode...
  • Page 39 Turning On/Off the Power • Paper is jammed • The printer's covers are opened • Toner is being replenished • The printer settings screen is displayed • Fixed warm-up is in progress • Data is being processed • Operations are suspended during printing •...

  • Page 40: Replenishing And Replacing Consumables

    1. Getting Started Replenishing and Replacing Consumables This section explains how to replenish consumables when they run out. Replacing the Print Cartridge This section explains precautions to add toner when it has run out, and how to dispose of used toner. •...
  • Page 41 Replenishing and Replacing Consumables • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water. • Always replace the print cartridge when a notification appears on the display. •...
  • Page 42 1. Getting Started Hold the print cartridge with one hand as you release the print cartridge lever with another hand. EAG010 Squeeze the clip on the print cartridge and lift it. EAG011 Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out. EAG159...
  • Page 43 Replenishing and Replacing Consumables Remove the new print cartridge from the toner kit. Shake the new print cartridge at least 10 times to the left and right so that the toner inside it spreads uniformly. EAG160 Insert the new print cartridge into the printer. Press the new print cartridge until it clicks into place.

  • Page 44: Replacing The Waste Toner Bottle

    1. Getting Started • Comply with our Print Cartridge Recycling Program, whereby used print cartridges are collected for processing. For details, ask your sales or service representative. Disposing of used toner This section describes what to do with used toner. Toner cannot be re-used.
  • Page 45 Replenishing and Replacing Consumables • Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting in dirtying of skin, clothing, and floor, and accidental ingestion. • Store toner (new or used), toner containers, and components that have been in contact with toner out of reach of children.
  • Page 46 1. Getting Started • We recommend purchasing and keeping a spare waste toner bottle on hand since waste toner bottles are consumable items. Open the right cover. EAG015 EAG016 Remove the waste toner bottle from the printer. EAG017...
  • Page 47 Replenishing and Replacing Consumables Put the full waste toner bottle in a plastic bag and seal it so that the toner does not spill out. EAG161 Remove the new waste toner bottle from the toner kit. EAG162 Insert the new waste toner bottle into the printer. Leave the cap open.
  • Page 48 1. Getting Started Close the left cover. EAG165 • Replace the waste toner bottle if "Waste Toner Bottle is full or not set correctly" appears on the display. • Your service representative can replace the waste toner bottle if it is included in your contract. For details, contact your local dealer or service representative.

  • Page 49: Displaying The Printer Configuration Screens Using The Control Panel

    Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel Configuring Printer Settings from the [Menu] key The configuration screens allow you to change or set defaults. • If Administrator Authentication Management is specified, contact your administrator. Press the [Menu] key.

  • Page 50: Using Web Image Monitor

    1. Getting Started Using Web Image Monitor • You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network. Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer.

  • Page 51: Displaying The Top Page

    Using Web Image Monitor • Display and operation problems may occur if you do not enable JavaScript and cookies, or if you are using a non-recommended Web browser. • If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings.
  • Page 52 1. Getting Started Guest mode This mode requires no login to enter. In the guest mode, the printer status, settings, and print job status can be viewed, but the printer settings cannot be changed. Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings.
  • Page 53 Using Web Image Monitor 2. Header area Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode. Also displays the link to Help and dialog box for keyword search. 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information.
  • Page 54 1. Getting Started...

  • Page 55: Loading Paper

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing.

  • Page 56: Paper Size Specifications

    2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 57 Paper Size Specifications Paper size Actual size Bypass tray Tray 1 Trays 2-4 Two-sided name 195 × 267 Imperial sizes Paper size Actual size Bypass tray Tray 1 Trays 2-4 Two-sided name × 14 8.5" × 14" × 13 8.5" × 13.4" ×...
  • Page 58 2. Loading Paper Horizontal size Vertical size Horizontal size Vertical size Tray (One-sided) (One-sided) (Two-sided) (Two-sided) 105.0 to 216.0 148.0 to 356.0 140.0 to 216.0 210.0 to 356.0 Tray 1 105.0 to 216.0 162.0 to 356.0 140.0 to 216.0 210.0 to 356.0 Trays 2–4 Imperial sizes Horizontal size...

  • Page 59: Paper Type Specifications

    Paper Type Specifications Paper Type Specifications The following table show the paper types that can be loaded in each tray. See "Paper weight" table for the actual paper weight indicated by numbers in the "Paper weight No." column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 60 2. Loading Paper Paper type Paper weight Bypass tray Tray 1 Trays 2-4 Two-sided Label Paper 1 to 6 Envelope 4 to 6 Coated Paper 1 to 6 Custom Paper Type 1 to 5 Custom Paper Type *1 It is not necessary to specify the paper weight for this paper type. Paper weight Paper weight 60–74 g/m...

  • Page 61: Paper Precautions

    Paper Precautions Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. • If Tray 2, 3, and 4 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams.
  • Page 62 2. Loading Paper • Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed- edge paper, or window envelopes • Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper, thin paper with little stiffness, and paper with a dusty surface •...
  • Page 63 Paper Precautions 3. 4.2 mm (0.2 inches) • The print area may vary depending on the paper size, printer language, and printer driver settings. • Depending on the printer driver settings, you may be able to print outside the recommended print area.

  • Page 64: Loading Paper Into Paper Trays

    2. Loading Paper Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • If Tray 2, 3 and 4 are installed, do not pull out more than one tray at a time when you are changing or replenishing paper or resolving paper jams.
  • Page 65 Loading Paper into Paper Trays Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. EAG025 Place the tray on a flat surface. Adjust the paper size dial to match the size and feed direction of paper in the paper tray. EAG031 Squeeze the clips on the side and end paper guides and slide it to match the paper size.
  • Page 66 2. Loading Paper EAG029 Adjust the paper guides to close any gaps. Do not move paper loaded in the tray more than a few millimeters. Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray's lifting plate, resulting in sheets being folded or becoming jammed.

  • Page 67: Loading Paper Into The Bypass Tray

    Loading Paper into the Bypass Tray Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 54 "Paper Size Specifications" and page 57 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
  • Page 68 2. Loading Paper • Letterhead paper must be loaded in a specific orientation. For details, see page 67 "Loading Orientation-Fixed Paper or Two-Sided Paper". • You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation. For details, see page 69 "Loading Envelopes".

  • Page 69: Loading Orientation-Fixed Paper Or Two-Sided Paper

    Loading Orientation-Fixed Paper or Two-Sided Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below.
  • Page 70 2. Loading Paper • To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify [Letterhead] for the paper type in the printer driver's settings. • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction.

  • Page 71: Loading Envelopes

    Loading Envelopes Loading Envelopes This section explains various details about and recommendations concerning envelopes. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. •...
  • Page 72 2. Loading Paper Orientation Paper trays 2-4 Bypass tray Envelopes • Flaps: closed • Flaps: closed • Bottom side of envelopes: • Bottom side of envelopes: toward the right of the toward the right of the printer printer • Side to be printed: face up •...

  • Page 73: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    Loading Envelopes Printing on Envelopes with Windows (PCL 6/PostScript 3) After creating a document, open the [Printing Preferences] dialog box in the document's native application. Click the [Detailed Settings] tab. In the "Menu:" box, click the [Basic] icon, and then configure the following settings: •...
  • Page 74 2. Loading Paper Configure the following settings: • Two-Sided: Select [Off]. • Paper Size: Select the envelope size. • Orientation: Select the orientation of the envelope. Select [Paper Feed] in the pop-up menu. Select the paper tray where the envelopes are loaded. Select [Printer Features] in the pop-up menu.

  • Page 75: Paper Settings

    Paper Settings Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

  • Page 76: Specifying A Paper Type

    2. Loading Paper • For details about the available paper size, see page 54 "Paper Size Specifications". Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray. Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. Select [Paper Input] Press [OK] Select [Paper Type: (tray name)]...
  • Page 77 Paper Settings Select the envelope type Press [OK] Select [Paper Type: (tray name)] Press [OK] Select [Envelope] Press [OK] Press [Escape] Select [Maintenance] Press [OK] Select [General Settings] Press [OK] Select [Envelope Setting] Press [OK] Select the source tray for which you want to change the paper thickness Press [OK] Select the paper thickness Press [OK]...
  • Page 78 2. Loading Paper...

  • Page 79: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

  • Page 80: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 81: If Usb Connection Fails

    If USB Connection Fails If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 82: When Messages Are Displayed

    3. Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Energy Saver" The printer is in Energy Saver mode. Press any key to recover to the normal mode.

  • Page 83: Alert Messages (Displayed On The Control Panel)

    When Messages Are Displayed Alert Messages (Displayed on the Control Panel) Message Cause Solution " :(A) (Y1) (Y2) (Y3) A paper jam has occurred. For details, see page 115 Remove misfeed in (Tray "Removing Jammed Paper". name)." " :(B) (Z) Open Rear A paper jam has occurred.
  • Page 84 3. Troubleshooting Message Cause Solution "Cannot print." The printer cannot print the sent Check that the file you want to data. print is a supported file type. Check the misfeeds and ask your network administrator for help. "Check the network settings. The IP address setting is incorrect.
  • Page 85 When Messages Are Displayed Message Cause Solution "Exceeded max. print size. The specified paper size exceeds Press [JobReset] to cancel printing. Press [JobReset]." the maximum size supported by this printer. "Failed to connect to server The printer cannot communicate Check the connection to the for Remote Diagnostics."...
  • Page 86 3. Troubleshooting Message Cause Solution "Paper size mismatch. The size of the paper in the tray Load the paper of the displayed Change settings to: (Paper does not match the paper size size and change the paper size size)" specified in the printer driver. dial, or change the paper size in [Paper Size] under [Paper Input].
  • Page 87 When Messages Are Displayed Message Cause Solution "Problem with Hard Disk The printer cannot detect the hard Check that the hard disk installed Please call service." disk. correctly. If the problem persists, contact your sales or service representative. "Problem:Wireless card The printer cannot detect a Check that the wireless LAN Please call service."...
  • Page 88 3. Troubleshooting Message Cause Solution "Set the Toner Locking Lever The Toner Locking Lever is not set Set the Toner Locking Lever correctly." correctly. correctly. For details about how to set the Toner Locking Lever, see page 38 "Replacing the Print Cartridge".

  • Page 89: Alert Messages (Printed On Error Logs And Reports)

    When Messages Are Displayed Message Cause Solution "WPA Auth. incomplete. WPA authentication could not be Contact your network (211)" completed. administrator. Alert Messages (Printed on Error Logs and Reports) This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.
  • Page 90 3. Troubleshooting Message Cause Solution "Classification Code Error" The classification code is not Specify any classification code specified with the printer driver. in the printer driver, and perform printing again. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions.
  • Page 91 When Messages Are Displayed Message Cause Solution "File System Full." The PDF file cannot be printed Delete all unnecessary files from because the capacity of the file the hard disk, or decrease the system is full. file size sent to the printer. "HDD is full."...
  • Page 92 3. Troubleshooting Message Cause Solution "Insufficient Memory." A memory allocation error PCL 6 occurred. On the printer driver's [Detailed Settings] tab, click [Print Quality: Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job.
  • Page 93 When Messages Are Displayed Message Cause Solution "Others using print volume." The job was canceled because All job slots are occupied by the usage count information other devices. Check the status could not be obtained from the of the client machine. Central Management machine.
  • Page 94 3. Troubleshooting Message Cause Solution "Unauthd. Copy Prev. Error" The [Enter User Text:] field on PCL 6/PostScript 3 the [Unauthorized Copy On the printer driver's Prevention for Pattern Details] [Detailed Settings] tab, screen is blank. click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details] to display [Unauthorized...

  • Page 95: When You Cannot Print

    When You Cannot Print When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 35 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 96 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [Host from a weak wireless signal. Interface]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or...
  • Page 97 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.
  • Page 98 3. Troubleshooting Problem Cause Solution The Data In indicator does not The data is not being sent to the • When a cable is used to light up or flash after a print job printer. connect the computer starts. directly to the printer, check whether the print ports are configured correctly.

  • Page 99: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have not On the printer driver's [Detailed been configured when printing...
  • Page 100 3. Troubleshooting Problem Cause Solution The printed image is faded over The paper is damp. Use paper that has been stored the entire page. in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 59 "Paper Precautions".
  • Page 101 Other Printing Problems Problem Cause Solution The image is too dark or too The paper is loaded reverse Before printing on special light. side up. Printing on non-print paper, check its surface surfaces reduces print quality carefully. For details about and can damage the printer's special paper, see page 59 internal components.
  • Page 102 3. Troubleshooting Problem Cause Solution Print result differs from the Data transmission failed or was Check whether there is failed or display. canceled during printing. canceled data remaining. For details about how to identify the cause of the error, see "Checking Error Logs", Operating Instructions.
  • Page 103 Other Printing Problems Problem Cause Solution Photo images are grainy. Some applications print at a Use the application's or printer lower resolution. driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help. A solid line is printed as a Dither patterns do not match.
  • Page 104 3. Troubleshooting Problem Cause Solution The back sides of prints are The fixing ratio of toner is too • Specify a paper thickness partially dirty. low. This problem may occur that is greater than the one when very dense images such currently set in paper type as halftone images are printed.

  • Page 105: Paper Misfeeds Occur Frequently

    Other Printing Problems Problem Cause Solution Toner is smudged. The toner was smudged by • Use paper that has been moisture in the paper. stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see page 59 "Paper Precautions".
  • Page 106 3. Troubleshooting Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the exceeds the capacity of the upper limit markings on the side printer. fences of the paper tray, or the markings on the paper guides of the bypass tray.
  • Page 107 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time. Sheets are feeding in together, Sheets are sticking together. Fan the sheets thoroughly resulting in jams.

  • Page 108: Additional Troubleshooting

    3. Troubleshooting Problem Cause Solution The image on the back side of Missing patches and smudges • Do not install the printer in duplex printing has mottled are caused by moisture leaking areas that are susceptible blank patches or is smudged. from the paper.
  • Page 109 Other Printing Problems Problem Causes Solutions It takes a long time to complete Photographs and other data If the Data In indicator is a print job. intensive pages take a long time flashing, data has been for the printer to process, so received by the printer.
  • Page 110 3. Troubleshooting Problem Causes Solutions Some types of data, such as The printer driver settings are PCL 6 graphics data or data from not configured correctly. • On the printer driver's certain applications, do not [Detailed Settings] print. tab, click [Print Quality:Standard] in "Menu:", and then select [Quality] in the...
  • Page 111 Other Printing Problems Problem Causes Solutions Some characters are not printed The printer driver settings are PCL 6 or appear strange. not configured correctly. • On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Quality] in the "Print Priority:"...
  • Page 112 3. Troubleshooting Problem Causes Solutions Color originals are printed in No color print settings are Change the [Color/ Black and black and white. configured on the printer driver. White:] setting on the printer driver. For details about how to change the [Color/ Black and White:] setting, see the printer driver Help.

  • Page 113: The Printed Image Is Different From The Image On The Computer

    Other Printing Problems Problem Causes Solutions Printing via wireless LAN is • A communication error • Move the printer farther slow. might have occurred. away from the wireless LAN device. • Interference from other wireless LAN devices can • If there are active wireless reduce the communication LAN devices nearby, move speed...
  • Page 114 3. Troubleshooting Problem Solutions The paper size appears on the When PDF Direct Print is used, printout requires paper set within the control panel and printing is not PDF file. When a message indicating a paper size appears, either performed with PDF Direct Print. place the indicated size in the paper tray or perform Form Feed.

  • Page 115: When Printer Is Not Functioning Properly

    Other Printing Problems Problem Solutions Black gradation is not natural. Select CMY + K for Gray Reproduction: in the printer driver's dialog box. For details, see the printer driver's Help. A color is missing or partially • Paper is damp. Use paper that has been stored properly. For blurred.
  • Page 116 3. Troubleshooting Problem Solutions It takes too long to complete the • Photographs and other data-intensive pages take a long time print job. for the printer to process, so wait when printing such data. Changing the settings with printer driver may help to speed up printing.

  • Page 117: Removing Jammed Paper

    Removing Jammed Paper Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • There are highly-heated parts inside the machine. When removing misfed paper, do not touch areas other than those specified in this manual.
  • Page 118 3. Troubleshooting Pull out the jammed paper carefully. EAG371 Lift the front side of the tray, and then slide it into the printer carefully until it stops. EAG352 To avoid paper jams, make sure the tray is securely inserted. Perform the procedure below when error (A) occurs. Open the rear cover.

  • Page 119: Paper Misfeed Message (B) (Z)

    Removing Jammed Paper Pull out the jammed paper carefully. EAG382 Push the area marked "PUSH" to close the rear cover. For error (A), open and then close the rear cover to cancel the error status. Paper Misfeed Message (B) (Z) Remove the jammed paper from inside the printer.
  • Page 120 3. Troubleshooting Lower the "A1" lever and pull out the jammed paper carefully. EAG384 Pull out the paper in the lower part carefully. EAG382 When you cannot find or pull out the jammed paper, hold "A2" on the left and right sides and pull out the transport guide.

  • Page 121: Paper Misfeed Message (C) (D)

    Removing Jammed Paper EAG386 Pull out the jammed paper carefully, and then return the "A3" lever to its original position. Push the area marked "PUSH" to close the rear cover. Paper Misfeed Message (C) (D) Remove the jammed paper from the bypass tray. ・Remove the paper from ・Lower the lever.
  • Page 122 3. Troubleshooting Open the tray 2 rear cover. EAG388 Pull out the jammed paper carefully. EAG389 If the paper cannot be removed, do not pull it out forcefully. Follow the procedure below to remove the paper. Close the tray 2 rear cover. If the error status continues, remove the paper from tray 2 or inside the printer.

  • Page 123: Trademarks

    Trademarks Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Bonjour, Macintosh, macOS, Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United States and other countries.
  • Page 124 3. Troubleshooting ® ® Microsoft Windows 10 Home Premium ® ® Microsoft Windows 10 Pro ® ® Microsoft Windows 10 Enterprise ® ® Microsoft Windows 10 Education • The product names of Windows Server 2008 are as follows: ® ® Microsoft Windows Server 2008 Standard...

  • Page 125: Index

    INDEX Cannot print............Symbols..............Configuring printer settings........Control panel............Trademarks............Control panel screen..........USB................. Exterior............. 15, 16 Web Image Monitor..........Guide to components..........Indicator..............Installing options............ Interior..............Internal options............Letterhead.............. Loading envelopes..........Loading paper..........62, 65 Manuals..............Messages............... Options..............Other printing problems........Panel tone beeps...........
  • Page 126 MEMO M0CJ-7014...
  • Page 127 © 2019...
  • Page 128 M0CJ-7014...

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