Helpline; Guarantee - Morphy Richards Premium Plus Manual

BM502000MEE Rev3.qxp_MorphyRichards-InstructionBook 05/05/2021 15:58 Page 23

Helpline

If you have any difficulty with your appliance, do not hesitate to call us.
We are more likely to be able to help than the store from where you bought it. Please have the
following information ready to enable our staff to deal with your query quickly.
• Name of the product.
• Model number as shown on the underside of the appliance.
• Serial number as shown on underside of the appliance.
UK Helpline 0844 871 0944
Replacement Parts 0844 873 0710
Ireland Helpline 1800 409 119
Website
You may also contact us through our website, or visit the site to browse and purchase
appliances, spare parts and accessories from the extensive Morphy Richards range.
THIS SECTION IS ONLY APPLICABLE FOR CUSTOMERS IN UK AND IRELAND
REGISTERING YOUR TWO YEAR GUARANTEE
Your standard one year guarantee is extended for an additional 12 months when you register the
product within 28 days of purchase with Morphy Richards. If you do not register the product
with Morphy Richards within 28 days, your product is guaranteed for 1 year. To validate your 2
year guarantee register with us online at
N.B. Each qualifying product needs to be registered with Morphy Richards individually. Please
refer to the one year guarantee for more information.
YOUR ONE YEAR GUARANTEE
It is important to retain the retailer's receipt as proof of purchase. Staple your receipt to this
back cover for future reference. Please quote the following information if the product develops a
fault. These numbers can be found on the base of the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before leaving the factory. In the unlikely
event of any appliance proving to be faulty within 28 days of purchase, it should be returned to
the place of purchase for it to be replaced. If the fault develops after 28 days and within 12
months of original purchase, you should contact the Helpline number quoting Model number
and Serial number on the product, or write to Morphy Richards at the address shown. You may
be asked to return a copy of proof of purchase. Subject to the exclusions set out below (see
Exclusions), the faulty appliance will then be repaired or replaced and dispatched usually within
7 working days of receipt. If, for any reason, this item is replaced during the 1 year guarantee
period, the guarantee on the new item will be calculated from original purchase date. Therefore it
is vital to retain your original till receipt or invoice to indicate the date of initial purchase. To
qualify for the 1 year guarantee, the appliance must have been used according to the
instructions supplied. For example, crumb trays should have been emptied regularly.
EXCLUSIONS
Morphy Richards shall not be liable to replace or repair the goods under the terms of the
guarantee where:
1 The fault has been caused or is attributable to accidental use, misuse, negligent use or used
contrary to the manufacturer's recommendations or where the fault has been caused by power
surges or damage caused in transit.
2 The appliance has been used on a voltage supply other than that stamped on the products.
3 Repairs have been attempted by persons other than our service staff (or authorised dealer).
4 The appliance has been used for hire purposes or non domestic use.
5 The appliance is second hand.
6 Morphy Richards are not liable to carry out any type of servicing work, under the guarantee.
7 Plastic filters for all Morphy Richards kettles and coffee makers are not covered by the guarantee.
8 Batteries and damage from leakage are not covered by the guarantee.
This guarantee does not confer any rights other than those expressly set out above and does not
cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit
and does not affect your statutory rights as a consumer.
YOUR INTERNATIONAL TWO-YEAR GUARANTEE
This appliance is covered by two-year repair or replacement warranty.
It is important to retain the retailers receipt as proof of purchase. Staple your receipt to this back
cover for future reference.
Please quote the following information if the product develops a fault. These numbers can be found
on the base of the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before leaving the factory. In the unlikely event
of any appliance proving to be faulty within 28 days of purchase it should be returned to the place
of purchase for it to be replaced.
If the fault develops after 28 days and within 24 months of original purchase, you should contact
your local distributor quoting Model number and Serial number on the product, or write to your
local distributor at the addresses shown.
You will be asked to return the product (in secure, adequate packaging) to the address below along
with a copy of proof of purchase.
Subject to the exclusions set out below (1-9) the faulty appliance will then be repaired or replaced
and dispatched usually within 7 working days of receipt.
If for any reason this item is replaced during the 2-year guarantee period, the guarantee on the
new item will be calculated from original purchase date. Therefore it is vital to retain your original till
receipt or invoice to indicate the date of initial purchase.
To qualify for the 2-year guarantee the appliance must have been used according to the
manufacturers instructions. For example, appliances must have been descaled and filters must
have been kept clean as instructed.
The local distributor shall not be liable to replace or repair the goods under the terms of the
guarantee where:
1 The fault has been caused or is attributable to accidental use, misuse, negligent use or used
contrary to the manufacturers recommendations or where the fault has been caused by power
surges or damage caused in transit.
2 The appliance has been used on a voltage supply other than that stamped on the products.
3 Repairs have been attempted by persons other than our service staff (or authorised dealer).
4 Where the appliance has been used for hire purposes or non domestic use.
5 The appliance is second hand.
AUSTRALIAN WARRANTY
This appliance is guaranteed for 2 years against faulty material, components and workmanship.
This warranty is in addition and does not affect your statutory rights.
Proof of purchase must be produced for any warranty benefit.
In the unlikely event of any appliance proving to be faulty, securely pack and return the item to the
place of purchase accompanied by the original receipt or invoice.
NOT COVERED BY THIS WARRANTY
(AUSTRALIAN ONLY)
• If the appliance has not been used in accordance with the manufacturers' recommendations or
Instructions.
• If the fault is deemed to be caused by abuse, misuse, neglect, modifications or in proper use and
or care
Eg: Kettles: Excessive build up of scale.
Toasters: Excessive build up of crumbs or foreign matter etc.
• Connection to incorrect voltage to that stamped on the product.
• Unauthorised repairs.
• Appliance used other than for domestic purposes.
• Excluding bags, filters, glass, carafes, and cutting blades.
• Freight and insurance costs.
If for any reason this item is replaced during the 2 year guarantee period, the guarantee on the new
item will be calculated from original purchase date. Therefore it is vital to retain your original
receipt or invoice to indicate the date of original purchase.
Morphy Richards's policy is to continually improve quality design and product quality. The company
therefore reserves the right to change any specifications or to carry out modifications as deemed
worthy at any time.
The Australian supplier reserves the right to repair, modify, exchange or replace the faulty appliance
with the same or similar model or product of equivalent value.
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