Help From Etc Technical Services - ETC Ion Classic User Manual

1. Go to ETC's community website, community.etcconnect.com.
2. You may register for the forum by clicking the "Join" link in the upper right corner of
the page.
3. Follow the registration instructions provided by the community page.

Help from ETC Technical Services

If you are having difficulties and your problem is not addressed by this document, try the ETC
support website at
none of these resources are sufficient, contact ETC Technical Services directly at one of the
offices identified below. Emergency service is available from all ETC offices outside of normal
business hours.
When calling for help, take these steps first:
Prepare a detailed description of the problem
•
Go near the equipment for troubleshooting
•
Find your notification number if you have called in previously
•
Please have the following information handy:
Product model and serial number (located on the product label)
•
DMX or network control source used for system-wide control
•
System components (architectural and/or power control, fixtures, control stations, etc)
•
ETC, Inc.
Americas
Technical Services Department
3031 Pleasant View Road
Middleton, WI 53562
800-775-4382 (USA, toll-free)
+1-608 831-4116
service@etcconnect.com
ETC Austin
High End Systems Products
Technical Services Department
2105 Gracy Farms Lane
Austin, TX 78758 USA
800-890-8989 (USA, toll-free)
+1-512 836-2242
hesservice@etcconnect.com
ETC Ltd
Europe, Middle East, and Africa
Technical Services Department
26-28 Victoria Industrial Estate
Victoria Road,
London W3 6UU England
+44 (0)20 8896 1000
techservltd@etcconnect.com
Introduction
support.etcconnect.com or the main ETC website at etcconnect.com. If
ETC GmbH
Germany, Austria, Switzerland,
Eastern Europe, and Russia
Technical Services Department
Ohmstrasse 3
83607 Holzkirchen, Germany
+49 (80 24) 47 00-0
techserv-germany@etcconnect.com
ETC France
France
Zone Urbaparc -
Bâtiment E
6 Boulevard de la Libération
Saint-Denis, 93200
+33 1 4243 3535
techservfrance@etcconnect.com
ETC Asia
Asia
Technical Services Department
Room 1801, 18/F
Tower 1, Phase 1 Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
techserv-asia@etcconnect.com
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