Printing Problems - Canon MP-C635 User Manual

Printing Problems

Problem
Printer not responding
MultiPASS C635
does not appear in
the Chooser
Cannot set background
printing
Preferences error
Chapter 8
Cause
Hardware or software.
USB-to-Parallel.
Cannot locate the Extensions
folder.
SpoolMaster and SpoolLauncher If the SpoolMaster software
are not installed or loaded.
Corrupt preferences file.
Solution
Make sure the MultiPASS
is turned on, has paper, and
displays no error conditions.
Ensure the cable connection is
secure with no extensions or
switch boxes.
Unplug the USB-to-Parallel
cable from the USB port on the
Mac. Wait 5 seconds. Then
reconnect the cable.
Make sure there is only one
System folder on your hard
drive. If you use an extension
manager, make sure the printer
driver is ON in the Extensions
Manager Control Panel.
Make sure the printer driver is
in the Extensions folder. If not,
reinstall the driver.
is not in your Extensions
folder, use the MultiPASS
Installer to install the
SpoolMaster software. If you
use an extension manager,
make sure SpoolMaster is
turned ON. Restart the
Mac and do not hold down
the Shift key while it is
starting up.
The corrupted preferences file
is automatically deleted and a
new default created. Some
options you previously set are
lost. Reset the ones you want.
Troubleshooting 8-15