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en Customer Service
Customer Service
If you have any queries on use, are un-
able to rectify faults on the appliance
yourself or if your appliance needs to
be repaired, contact Customer Service.
You can solve many problems yourself
by consulting the information on
troubleshooting in these instructions or
on our website. If this is not the case,
contact our Customer Service.
We will always find an appropriate solu-
tion and try to avoid unnecessary visits
being made by a Customer Service
technician.
With any warranty claims we will make
sure that your appliance is repaired by
trained Customer Service technicians
using genuine spare parts, including
after the manufacturer's warranty has
expired.
For safety reasons repairs to the appli-
ance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or inter-
ventions have been carried out by per-
sons not authorised by us for that pur-
pose or if our appliances have been fit-
ted with spare, supplementary or ac-
cessory parts that were not genuine
parts and then resulted in a defect.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on which
your appliance was placed on the mar-
ket within the European Economic
Area.
Note: Under the terms of the manufac-
turer's warranty the use of Customer
Service is free of charge.
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Depending on the appliance specifications
66
Detailed information about the warranty
period and terms of warranty in your
country are available from Customer
Service, your dealer or our website.
When contacting Customer Service,
you will need the product number (E-
Nr.) and the production number (FD) of
your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed Cus-
tomer Service directory or on our web-
site.
Product number (E-Nr.) and
production number (FD)
The product number (E-Nr. ) and the
production number (FD) can be found
on the rating plate of the appliance.
Depending on the model, the rating
plate can be found:
¡ on the inside of the door.
¡ on the inside of the service flap.
¡ on the rear of the appliance.
Make a note of your appliance's details
and the Customer Service telephone
number to find them again quickly.
AQUA-STOP guarantee
In addition to warranty claims against
the seller under the purchase agree-
ment and in addition to our manufac-
turer's warranty, we will provide a re-
placement under the following condi-
tions.
¡ If our Aqua-Stop system is defective
and causes water damage, we will
make good the damage for private
users. To ensure protection from wa-
ter damage, the appliance must be
connected to the power supply.
¡ The liability guarantee is valid for the
service life of the appliance.
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