Troubleshooting; Frequently Asked Questions (Faq) - BenQ EW Series User Manual

Troubleshooting

Frequently asked questions (FAQ)

Imaging
The image is blurred.
Download Resolution file from the website (see
"Adjusting the Screen Resolution". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Download Resolution file from the website (see
"Adjusting the Screen Resolution". Select the native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
Go to Color > Advanced > Reset Color, and then choose YES to reset the color settings
to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
The image is distorted, flashes or flickers.
Download Resolution file from the website (see
"Adjusting the Screen Resolution". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources.
See Display Mode on page 42
The image is displaced in one direction.
Download Resolution file from the website (see
"Adjusting the Screen Resolution". And then select the correct resolution, refresh rate
and make adjustments based on these instructions.
for details.
Product support on page
Product support on page
Product support on page
Product support on page
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Troubleshooting 55