BenQ EW Series User Manual
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BenQ EW Series User Manual

Lcd entertainment monitor
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Entertainment Monitor | EW Series

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  • Page 1 LCD Monitor User Manual Entertainment Monitor | EW Series...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.
  • Page 3 Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
  • Page 4 If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from www.BenQ.com for more support. Caution •...
  • Page 5 Typographics Icon / Symbol Item Meaning Warning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Useful information for completing a task. Note Supplementary information. In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu >...

  • Page 6: Table Of Contents

    How to detach the stand and the base ....................24 Using the monitor wall mounting kit ....................25 Getting the most from your BenQ monitor ..............26 How to install the monitor on a new computer ................27 How to upgrade the monitor on an existing computer ..............28 How to install on Windows 10 system ....................
  • Page 7 Audio menu ............................. 50 Eye Care menu ............................52 Custom Key menu ..........................54 System menu ............................55 Troubleshooting ........................58 Frequently asked questions (FAQ)....................... 58 Need more help? ............................61 9/6/19...

  • Page 8: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (Models with volume knob) (Models without volume knob) Monitor Stand Monitor Base...
  • Page 9 Power Cord (Picture may differ from product supplied for your region.) Remote Control (RC-0011, with one CR2032 battery) (EW3280U only) Remote Control Holder (EW3280U only) Video Cable: HDMI Video Cable: DP (Optional accessory) Video Cable: DP to mini DP (Optional accessory) Video Cable: USB-C™...
  • Page 10 • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. •...

  • Page 11: Getting To Know Your Monitor

    Getting to know your monitor Front view EW3280U EW2780U / EW2780Q (Bottom view without monitor stand) 1. Volume knob 2. Speakers 3. Light sensor / proximity sensor / IR receiver (for remote control*) 4. Power indicator 5. HDRi hot key *: IR receiver is for EW3280U only.

  • Page 12: Back View

    Back view EW3280U EW2780U / EW2780Q 14 15 6. Speakers 7. Control buttons 8. Power button 9. Headphone jack 10. HDMI socket x 2 11. DisplayPort socket 12. USB-C™ port (EW3280U / EW2780U) 13. Cable cover 14. AC power input jack 15.

  • Page 13: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 21. (EW3280U / EW2780U only) Headphone PC / Notebook Getting to know your monitor...

  • Page 14: Getting To Know Your Remote Control (Ew3280U Only)

    Getting to know your remote control (EW3280U only) Front view Name Description Power key Turns the power on or off. OK key • Enters sub menu. • Confirms the selection. Navigation keys • Goes to the previous menu item. • For up / increase adjustment Enters sub menus.

  • Page 15: Installing The Battery

    Name Description Volume down Decreases the volume. Input source Accesses a list of available input sources. Press repeatedly to cycle through these options. Menu key • Activates OSD main menu. • (When the hotkey menu has been activated) Closes the hotkey menu.
  • Page 16 4. Replace the provided battery (CR2032) onto the battery holder properly. Make sure that the positive terminal (+) faces upward. 5. Replace the battery cover. The remote control is ready to use now. • Keep the remote control and the battery out of reach of children. •...

  • Page 17: Power Delivery Of Usb-C™ Port On Your Monitor (Ew3280U / Ew2780U)

    Power delivery of USB-C™ port on your monitor (EW3280U / EW2780U) Not all monitors equipped with USB-C™ ports support power delivery. If power delivery function is not available, additional power supply to the connected device is required. With the power delivery function, your monitor helps supply power to the connected USB-C™...

  • Page 18: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available controls, input and output jacks may vary depending on the purchased model.
  • Page 19 Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Tighten the screws that fix the stand to the monitor. To secure or release a screw, a flat-head screwdriver or a coin is required.
  • Page 20 2. Remove the cover of the cable management system. The stand arm also works as a cable management system that helps keep the cables neat and clean. Slide the cable cover up to align the marking on the cable cover with the unlock icon on the stand arm. Remove the cover as illustrated.
  • Page 21 4. Connect the PC video cable. The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region. (EW3280U / EW2780U only) • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.
  • Page 22 5. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 6. Install the cable cover. After all cables have been connected to the monitor, work with the cable management system to route the cables properly.
  • Page 23 Follow the instructions in Getting the most from your BenQ monitor on page 26 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.

  • Page 24: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.

  • Page 25: Using The Monitor Wall Mounting Kit

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions. How to assemble your monitor hardware...

  • Page 26: Getting The Most From Your Benq Monitor

    Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.

  • Page 27: How To Install The Monitor On A New Computer

    BenQ LCD Monitor is the first ever monitor to be connected to it. If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You...

  • Page 28: How To Upgrade The Monitor On An Existing Computer

    The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

  • Page 29: How To Install On Windows 10 System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 30: How To Install On Windows 8 (8.1) System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 31: How To Install On Windows 7 System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 32: How To Adjust Your Monitor

    How to adjust your monitor The remote control (EW3280U only) 1. Follow the instructions in Installing the battery on page 15 to get the remote control ready. 2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 6 meters approximately at an angle of 30 degrees (left and right) and 30 degrees (up and down).

  • Page 33: The Control Panel

    The control panel Name Description Custom keys Accesses the functions or menu items displayed on the screen, right next to each key. See Working with the hot keys on page for more information. 5-way controller Accesses the functions or menu items as instructed by the on-screen icons.

  • Page 34: 5-Way Controller And Basic Menu Operations

    5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Left Right Down...
  • Page 35 5-way controller OSD icon Function operation Move down • Goes to the next menu item. • For down / decrease adjustment. Move to the left • Returns to the previous menu. • Exits OSD menu. All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor.

  • Page 36: Working With The Hot Keys

    Working with the hot keys The custom keys (located above the 5-way controller) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys. Accessing the hot key functions 1.

  • Page 37: Working With The Hdr Mode Key (Ew3280U) Or Hdri Hot Key (Ew2780U / Ew2780Q)

    6. Under the category, check to select up to 3 items for quick access by this key. Mode: Standard Input Custom Key 1 Color Mode Low Blue Light Picture Custom Key 2 HDR Mode Rec. 709 Color Input Color Weakness Audio Audio Scenario M-book...

  • Page 38: Adjusting Screen Brightness Automatically (Bright Intelligence Plus)

    3. Press the same key repeatedly to cycle through the options to the desired one. See Mode on page 48 for more information. EW3280U EW2780U / EW2780Q To enable B.I+ or HDR respectively, see Adjusting screen brightness automatically (Bright Intelligence Plus) on page 38 Enabling HDR function on page Adjusting screen brightness automatically (Bright Intelligence...

  • Page 39: Working With Hdr Technology

    Working with HDR technology • Your monitor supports HDR10 technology. • The information regarding HDR-compatible devices and content in this document is most up-to-date at the time of publication. For the latest information, contact your device manufacturer and content provider. To enable HDR function, you need to have a compatible player and content.

  • Page 40: Adjusting Volume Quickly (Ew3280U)

    chosen for non-HDR content. You can manually enable HDR-emulated mode by selecting Game HDRi, Cinema HDRi or Display HDR from HDR Mode. Availability of HDR Availability of Color Mode Content type OSD message Mode options options HDR content Game HDRi HDR: On All Color Mode options are Cinema HDRi...

  • Page 41: Adjusting Display Mode

    2. Select one option from the list. See Scenario on page 50 for more information. EW3280U Adjusting display mode To display images of aspect ratio other than 16:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor. 1.

  • Page 42: Activating Freesync (Ew3280U Only)

    Activating FreeSync (EW3280U only) Monitors featuring with the VESA standard FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. 1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com. 2. Ensure to connect with DisplayPort or HDMI. See Connect the PC video cable.

  • Page 43: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press (Menu) to access the main menu. See 5-way controller and basic menu operations on page 34 for details.

  • Page 44: Input Menu

    Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 45: Picture Menu

    Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 46 Item Function Range Display This feature is provided to allow aspect ratios other Mode than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Color Mode, different Display Mode option is pre-set.

  • Page 47: Color Menu

    Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 48 Item Function Range Color Adjusts color matching representation for people Weakness with color vision deficiency to distinguish colors easily. You are provided with Red Filter and Green Filter on this monitor. Go to Eye Care > Color Weakness and choose one as needed. See Color Weakness on page 48 for more information.
  • Page 49 Item Function Range Color Normal Allows video and still photographs to be viewed Temperature with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.

  • Page 50: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 51 Item Function Range Rock / Enables 3D surrounding effect and beat booster. Party Volume Adjusts the audio volume. 0 ~ 50 Mute Mutes the audio input. • ON • OFF Navigating the main menu...

  • Page 52: Eye Care Menu

    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 53 Item Function Range Adjust by The color temperature of the monitor changes as the usage • ON Duration time increases to reduce possible eye strain. • OFF Eye Reminder Allows the built-in proximity sensor to detect your presence • OFF within the range of approximately 90 cm.

  • Page 54: Custom Key Menu

    Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 55: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 56 Item Function Range Language Sets the OSD menu language. • English Settings • Français The language options displayed on your OSD may • Deutsch differ from those shown on the right, depending • Italiano on the product supplied in your region. •...
  • Page 57 Item Function Range Auto Power Sets the time to power off the monitor automatically in • OFF power saving mode. • 10 min • 20 min • 30 min Switches the power key’s LED indicator on or off. • ON Indicator •...

  • Page 58: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Read the instructions on the link on the CD, and then "Adjusting the Screen Resolution" select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the instructions on the link on the CD.
  • Page 59 Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange.
  • Page 60 No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. •...

  • Page 61: Need More Help

    5 seconds. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting...

This manual is also suitable for:

Ew3280uEw2780uEw2780q

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