BenQ E Series User Manual
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BenQ E Series User Manual

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E Series
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Summary of Contents for BenQ E Series

  • Page 1 E Series LCD Monitor User Manual...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.
  • Page 3 Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
  • Page 4 If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from www.BenQ.com for more support. Caution •...

  • Page 5: Table Of Contents

    How to detach the stand and the base ....................16 Using the monitor wall mounting kit (Models with VESA standard mounting holes) ....18 Getting the most from your BenQ monitor ..............19 How to install the monitor on a new computer ................20 How to upgrade the monitor on an existing computer ..............

  • Page 6: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (Models with HDR feature) Monitor Stand Monitor Base Quick Start Guide...
  • Page 7 Power Cord (Picture may differ from product supplied for your region.) Power Adapter (Models without standard VESA mounting holes) Video Cable: D-Sub (Optional accessory) Video Cable: HDMI Video Cable: DP to mini DP (EW32 only) Video Cable: DP (Optional accessory) Video Cable: USB-C™...
  • Page 8 • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. •...

  • Page 9: Getting To Know Your Monitor

    Getting to know your monitor Front view 1. Light sensor 2. Control buttons 3. Power button 4. Bright Intelligence hot key (Models with HDR feature) HDR / Bright Intelligence Plus hot key (Models with HDR feature) Getting to know your monitor...

  • Page 10: Back View

    Back view EW32 EW27 EL2870U EW3270U 6 9 10 5. Speakers 6. HDMI socket x 2 7. D-Sub socket 8. Mini DisplayPort socket 9. DisplayPort socket 10. Headphone jack 11. Audio Line In 12. DC power input jack 13. Kensington lock slot 14.

  • Page 11: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.
  • Page 12 Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Models without VESA standard mounting holes Models with VESA standard mounting holes Tighten the screw(s) that fixes the stand to the monitor. Models without VESA standard mounting holes Models with VESA standard mounting holes Models with VESA standard mounting holes...
  • Page 13 Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. Models without VESA standard mounting holes Models with VESA standard mounting holes You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.
  • Page 14 • Connect the plug of the D-Sub cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket. • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.
  • Page 15 Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions Getting the most from your BenQ monitor on page to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.

  • Page 16: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.
  • Page 17 3. Remove the monitor base. Release the screw on the bottom of the monitor base and detach the monitor base as illustrated. In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

  • Page 18: Using The Monitor Wall Mounting Kit (Models With Vesa Standard Mounting Holes)

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions. How to assemble your monitor hardware...

  • Page 19: Getting The Most From Your Benq Monitor

    Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.

  • Page 20: How To Install The Monitor On A New Computer

    BenQ LCD Monitor is the first ever monitor to be connected to it. If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You...

  • Page 21: How To Upgrade The Monitor On An Existing Computer

    The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

  • Page 22: How To Install On Windows 10 System

    Driver Update Driver 5. Click the tab and the button. 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. Update Driver Software Browse my computer for 7. In the window, select the option driver software Browse 8.

  • Page 23: How To Install On Windows 8 (8.1) System

    Driver Update Driver 5. Click the tab and the button. 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. Update Driver Software Browse my computer for 7. In the window, select the option driver software Browse 8.

  • Page 24: How To Install On Windows 7 System

    Driver Update Driver 5. Click the tab and the button. 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. Update Driver Software Browse my computer for 7. In the window, select the option driver software Browse 8.

  • Page 25: How To Adjust Your Monitor

    How to adjust your monitor The control panel Name Description Control keys Accesses the functions or menu items displayed on the screen, right next to each key. Power key Turns the power on or off. Bright Intelligence Turns the Bright Intelligence function on or off. See Adjusting hot key screen brightness automatically (Bright Intelligence) (selected...

  • Page 26: Basic Menu Operation

    Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1. Press any of the control keys. 2. The hot key menu is displayed. Some of the controls are custom keys and are designated for particular functions.
  • Page 27 OSD icon OSD in hot key in main Function menu menu Low Blue Light Low Blue Light • By default, the key is the hot key for Plus Low Blue Plus Low Blue Light (*). Light hot key • For Up/Increase adjustment. Custom Key 1 Picture Mode •...

  • Page 28: Picture Optimization (Selected Models Only)

    If you wish, you can always adjust the screen geometric settings manually using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can use to check for screen color, grayscale and line gradient display.

  • Page 29: Activating Freesync (Selected Models Only)

    Activating FreeSync (selected models only) Monitors featuring with the VESA standard FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. 1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com. 2. Ensure to connect with DisplayPort or HDMI. See Connect the PC video cable.

  • Page 30: Adjusting Screen Brightness Automatically (Bright Intelligence Plus) (Models With Hdr Feature Only)

    Adjusting screen brightness automatically (Bright Intelligence Plus) (Models with HDR feature only) The Bright Intelligence Plus function works with certain picture modes only. If it is not available, its menu options will become grayed out. The built-in light sensor works with Bright Intelligence Plus technology to detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically.
  • Page 31 • HDR: On: This means your content player and content are HDR-compatible and the HDR function is properly enabled. The monitor is following the ST2084 standard to process the HDR content. In this case, HDR or Cinema HDR are available under Picture Advanced > Picture Mode.

  • Page 32: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Menu Press any of the control keys to bring up the hot key menu, and press ) to access the main menu.

  • Page 33: Eye Care Menu

    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 34 Item Function Range Low Blue Decreases the blue light emitted from the display to reduce Light Plus the risk of blue light exposure to your eyes. The amount of blue light reduced in each low blue light plus mode varies and has been set particularly for the specified scenario. Choose one mode to suit your needs.
  • Page 35 Item Function Range B.I.+ (Bright Turns the Bright Intelligence Plus function on or off. The • Intelligence built-in light sensor works with Bright Intelligence Plus • Plus) technology to detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically.

  • Page 36: Picture Menu

    Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 37 Item Function Range Gamma Adjusts the tone luminance. The default value is 3 (the • standard value for Windows). • • • • • Color Normal Allows video and still photographs to be viewed Temperature with natural coloring. This is the factory default color.

  • Page 38: Picture Advanced Menu

    Picture Advanced menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 39 Item Function Range Cinema For better color matching representation with enhanced High Dynamic Range (HDR) (EL2870U / technology. EW3270U only) Low Blue Decreases the blue light emitted from the display Light Plus to reduce the risk of blue light exposure to your Low Blue eyes.
  • Page 40 Item Function Range Super Simulates high-resolution images by increasing pixel density of • Resolution low-resolution ones. • Demo • (Models with HDR feature) • • • • Smart This feature provides a highlight area to focus on certain Focus content, e.g. a YouTube video or a game in windowed mode. Size Small Determines the size of the highlight area.
  • Page 41 Item Function Range Color Determines the color space ( ) based on the Format detected video signal. (EW27 only) Color Format You might need to manually set the if colors shown on the monitor screen do not display properly. If the input source is HDMI, color format is not selectable. In other Color Format words, is automatically set depending on the input...

  • Page 42: Display Menu (Selected Models Only)

    Display menu (selected models only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 43 Item Function Range V. Position Adjusts the vertical position of the screen image. 0 to 100 Pixel Clock Adjusts the pixel clock frequency timing to 0 to 100 synchronize with the analog input video signal. See also: Picture optimization (selected models only) on page Not applicable to a digital input signal.

  • Page 44: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 45 Item Function Range Audio Select Allow users to select the audio source or let the (EW27) (selected models monitor detect it automatically. PC Audio • only) HDMI Audio • Auto Detect • (EW32) DP Audio • HDMI Audio • Auto Detect •...

  • Page 46: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 47 Item Function Range Input Use this to change the input to that appropriate to your (EW32) (EW32 / video cable connection type. DisplayPort • EL2870U / Mini • EW3270U DisplayPort only) HDMI 1 • HDMI 2 • (EL2870U) DisplayPort • HDMI 1 •...
  • Page 48 Item Function Range Display 5 sec. Adjusts the display time of the OSD menu. • Time 10 sec. • 15 sec. • 20 sec. • 25 sec. • 30 sec. • OSD Lock Prevents all the monitor settings from being accidentally changed.
  • Page 49 Item Function Range HDMI Auto When this function is activated, HDMI ports will be in the • Switch input auto select loop. Otherwise, HDMI can only be • (EW27 only) selected by input select or by hot key. Auto Power Sets the time to power off the monitor automatically in •...

  • Page 50: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. "Adjusting the Screen Resolution" • Read the instructions on the link on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. • If a VGA extension cable is used, remove the extension cable for the test. Is the image now "Adjusting in focus? If not, optimize the image by working through the instructions in the the refresh rate"...
  • Page 51 The image is displaced in one direction. "Adjusting the Screen Resolution" Read the instructions on the link on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the screen. •...

  • Page 52: Need More Help

    • Check if the input source has been selected to > Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting...

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