BenQ EW Series User Manual
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BenQ EW Series User Manual

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LCD Monitor
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Entertainment Monitor | EW Series

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Summary of Contents for BenQ EW Series

  • Page 1 LCD Monitor User Manual Entertainment Monitor | EW Series...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory...

  • Page 3: Product Support

    BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.

  • Page 4: Q&A Index

    Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware How to adjust the monitor viewing angle? Tilt the monitor. How to wall mount the monitor? Using the monitor wall mounting kit (purchased separately) Input source and image display...

  • Page 5: Safety Precautions

    • An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed. For Germany only: •...

  • Page 6: Care And Cleaning

    If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from Support.BenQ.com for more support. Caution •...

  • Page 7: Typographics

    Typographics Icon / Symbol Item Meaning Warning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Useful information for completing a task. Note Supplementary information. In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu >...

  • Page 8: Table Of Contents

    How to detach the stand and the base ....................22 Using the monitor wall mounting kit (purchased separately) ............23 Getting the most from your BenQ monitor ..............24 Downloading the LCD Monitor driver files from the Internet............. 24 How to install the monitor on a new computer ................25 How to upgrade the monitor on an existing computer ..............
  • Page 9 Choosing an appropriate color mode ....................37 Connecting the monitor to your MacBook series product ............37 Enabling color vision accessibility (Color Weakness)..............37 Activating FreeSync™ ..........................38 Working with Video Format Support technology................38 Navigating the main menu .......................39 Input menu ...............................

  • Page 10: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Monitor Stand Monitor Base Quick Start Guide Safety Instructions Regulatory Statements...
  • Page 11 Remote Control (RC-0015, with one CR2032 battery) Video Cable: HDMI Video Cable: USB-C™ The length of USB-C™ cable should be less than 1 meter to make the connection easy. • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region.

  • Page 12: Getting To Know Your Monitor

    Getting to know your monitor Front view 1. Speakers 2. Light sensor / proximity sensor / IR receiver (for remote control) 3. Power indicator 4. HDRi hot key Back view 5. AC power input jack 6. Control buttons 7. Power button 8.

  • Page 13: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 19. Headphone PC / Notebook Getting to know your monitor...
  • Page 14 Power delivery of USB-C™ ports on your monitor With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power. EW2880U USB-C™...

  • Page 15: Getting To Know Your Remote Control

    Getting to know your remote control Front view Name Description Power key Turns the power on or off. OK key • Enters sub menu. • Confirms the selection. Navigation keys • Goes to the previous menu item. • For up / increase adjustment Enters sub menus.

  • Page 16: Installing The Battery

    Name Description Input source Accesses a list of available input sources. Press repeatedly to cycle through these options. Night Mode Accesses a list of Night Mode options. See Night Mode on page for more information. Audio Accesses a list of audio scenario options. Press repeatedly to Scenario key cycle through these options.
  • Page 17 4. Replace the provided battery (CR2032) onto the battery holder properly. Make sure that the positive terminal (+) faces upward. 5. Replace the battery cover and secure the screw. The remote control is ready to use now. • Keep the remote control and the battery out of reach of children. •...

  • Page 18: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.
  • Page 19 Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. 2. Connect the power cable to the monitor. Pass the cable through the cable management hole on the stand arm first. Plug one end of the power cord into the socket labelled on the rear of the monitor.
  • Page 20 • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. • Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.
  • Page 21 Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions Getting the most from your BenQ monitor on page to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.

  • Page 22: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Power off the monitor. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2. Prepare the monitor and area. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face...

  • Page 23: Using The Monitor Wall Mounting Kit (Purchased Separately)

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.

  • Page 24: Getting The Most From Your Benq Monitor

    Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the local website. See Downloading the LCD Monitor driver files from the Internet on page 24 for details.

  • Page 25: How To Install The Monitor On A New Computer

    BenQ LCD Monitor is the first ever monitor to be connected to it. If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You...

  • Page 26: How To Upgrade The Monitor On An Existing Computer

    The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

  • Page 27: How To Install On Windows 10 System

    Internet as instructed in Browse Downloading the LCD Monitor driver files from the Internet on page 8. Click Close You may be prompted to restart your computer after the driver update is complete. Getting the most from your BenQ monitor...

  • Page 28: How To Install On Windows 8 (8.1) System

    Internet as instructed in Browse Downloading the LCD Monitor driver files from the Internet on page 8. Click Close You may be prompted to restart your computer after the driver update is complete. Getting the most from your BenQ monitor...

  • Page 29: How To Install On Windows 7 System

    Internet as instructed in Browse Downloading the LCD Monitor driver files from the Internet on page 8. Click Close You may be prompted to restart your computer after the driver update is complete. Getting the most from your BenQ monitor...

  • Page 30: How To Adjust Your Monitor

    How to adjust your monitor The remote control and its effective range 1. Follow the instructions in Installing the battery on page 16 to get the remote control ready. 2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 6 meters approximately at an angle of 30 degrees (left and right) and 30 degrees (up and down).

  • Page 31: 5-Way Controller And Basic Menu Operations

    5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Left Right Down...

  • Page 32: Working With The Hot Keys

    5-way controller OSD icon Function operation Move to the left • Returns to the previous menu. • Exits OSD menu. All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings.
  • Page 33 Accessing the hot key functions 1. Press any of the custom keys on the rear of the monitor. 2. Press the key with the desired function repeatedly to cycle through available options on the list. Input HDMI1 USB-C OSD icon Function Switches to a list of Input options by default.

  • Page 34: Working With The Hdri Hot Key

    Working with the HDRi hot key The monitor takes advantage of Bright Intelligence Plus technology to balance screen brightness while playing HDR content to keep all image details. You are provided with a hot key on the monitor to switch to a preferred HDR setting easily. 1.

  • Page 35: Working With Hdr Technology

    Working with HDR technology • Your monitor supports HDR10 technology. • The information regarding HDR-compatible devices and content in this document is most up-to-date at the time of publication. For the latest information, contact your device manufacturer and content provider. To enable HDR function, you need to have a compatible player and content.

  • Page 36: Choosing A Game Mode Quickly

    Enabling HDR function If the instructions in Working with HDR technology on page 35 are followed and the input content is HDR-compatible, the OSD message HDR: On is displayed on the screen. This means your content player and content are HDR-compatible and the HDR function is properly enabled.

  • Page 37: Adjusting Display Mode

    1. Press on the remote control. Alternatively, go to Audio > Audio Mode. 2. Select one option from the list. See Audio Mode on page 47 for more information. If you tend to watch movies at night, you are recommended to select Night Mode from Audio.

  • Page 38: Activating Freesync

    3. Adjust the value of the filter. A stronger effect is produced as the value increases. Activating FreeSync™ 1. Monitors featuring with the FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. 2. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com.

  • Page 39: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press (Menu) to access the main menu. See 5-way controller and basic menu operations on page 31 for details.

  • Page 40: Input Menu

    Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 41: Picture Menu

    Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 42 Item Function Range Display This feature is provided to allow aspect ratios other Mode than 16:9 to be displayed without geometric distortion. The options under Display Mode will be different depending on the input signal sources. Depending on your selection of Color Mode, different Display Mode option is pre-set.

  • Page 43: Color Menu

    Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 44 Item Function Range Game For playing video games. Racing For playing racing games. Game For playing RPG (Role Playing) games. For playing FPS (First Person Shooting) games. Rec. 709 For better color matching representation with Standard Rec. 709. M-book Minimizes the visual differences between the monitor and the connected MacBook series product.
  • Page 45 Item Function Range Color Normal Allows video and still photographs to be viewed Temperature with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.
  • Page 46 Available menu options to each Color Mode Depending on the Color Mode you just set, the available options for color adjustment may vary. The list is for reference only as available options also vary by input. Menu options that are not available will become grayed out.

  • Page 47: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 48 Item Function Range Rock / Enables 3D surrounding effect and beat booster. Party Volume Adjusts the audio volume. 0 ~ 50 Night Limits the loud sound effects particularly in action movies and • OFF Mode enhances the vocal clarity in low volume. This mode is suitable •...

  • Page 49: Eye Care Menu

    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 50 Item Function Range Adjust by The color temperature of the monitor changes as the usage • ON duration time increases to reduce possible eye strain. • OFF Eye Reminder Allows the built-in proximity sensor to detect your presence • OFF within the range of approximately 90 cm.

  • Page 51: Custom Key Menu

    Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

  • Page 52: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 53 Item Function Range Language Sets the OSD menu language. • English Settings • Français The language options displayed on your OSD may • Deutsch differ from those shown on the right, depending • Italiano on the product supplied in your region. •...
  • Page 54 Item Function Range DDC/CI Allows the monitor settings to be set through the software • ON on the PC. • OFF DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.

  • Page 55: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download Resolution file from the website (see Product support on page...
  • Page 56 Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange.
  • Page 57 No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. •...

  • Page 58: Need More Help

    5 seconds. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service. Troubleshooting...

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