BenQ EW3270UE User Manual
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BenQ EW3270UE User Manual

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E Series
LCD Monitor
User Manual

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Summary of Contents for BenQ EW3270UE

  • Page 1 E Series LCD Monitor User Manual...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.

  • Page 3: Product Support

    BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.
  • Page 4 • An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed. For Germany only: •...
  • Page 5 If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from Support.BenQ.com for more support. Caution •...
  • Page 6 Typographics Icon / Symbol Item Meaning Warning Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior. Useful information for completing a task. Note Supplementary information. In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu >...

  • Page 7: Table Of Contents

    How to detach the stand and the base ....................18 Using the monitor wall mounting kit (Models with VESA standard mounting holes) ....20 Getting the most from your BenQ monitor ..............21 Downloading the LCD Monitor driver files from the Internet ............. 21 How to install the monitor on a new computer ................

  • Page 8: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (Models with HDR feature) Monitor Stand Monitor Base Quick Start Guide...
  • Page 9 Regulatory Statements Power Cord (Supplied item may differ by model or region.) Power Adapter (Models without standard VESA mounting holes) Video Cable: D-Sub (Optional accessory) Video Cable: HDMI (Optional accessory) Video Cable: DP to mini DP (Optional accessory) Video Cable: DP (Optional accessory) Video Cable: USB-C™...
  • Page 10 Audio Cable (Optional accessory) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.

  • Page 11: Getting To Know Your Monitor

    Getting to know your monitor Front view 1. Light sensor 2. Control buttons 3. Power button 4. Bright Intelligence hot key (Models with HDR feature) HDR / Bright Intelligence Plus hot key (Models with HDR feature) Getting to know your monitor...

  • Page 12: Back View

    Back view EW32 EW27 EL2870U EW3270U 6 9 10 5. Speakers 11. Audio Line In 6. HDMI socket x 2 12. DC power input jack 7. D-Sub socket 13. Kensington lock slot 8. Mini DisplayPort socket 14. AC power input jack 9.

  • Page 13: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model.
  • Page 14 Orient and align the stand arm with the monitor, then push them together until they click and lock into place. Models without VESA standard mounting holes Models with VESA standard mounting holes Tighten the screw(s) that fixes the stand to the monitor. Models without VESA standard mounting holes Models with VESA standard mounting holes Models with VESA standard mounting holes...
  • Page 15 Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. Models without VESA standard mounting holes Models with VESA standard mounting holes You should position the monitor and angle the screen to minimize unwanted reflections from other light sources.
  • Page 16 • Connect the plug of the D-Sub cable (at the end without the ferrite filter) to the monitor video socket. Connect the other end of the cable (at the end with the ferrite filter) to the computer video socket. • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device.
  • Page 17 Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions Getting the most from your BenQ monitor on page to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.

  • Page 18: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.
  • Page 19 3. Remove the monitor base. Release the screw on the bottom of the monitor base and detach the monitor base as illustrated. In case you intend to use your monitor on the stand in the future, please keep the monitor base, monitor stand, and screws somewhere safe for future use.

  • Page 20: Using The Monitor Wall Mounting Kit (Models With Vesa Standard Mounting Holes)

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions. How to assemble your monitor hardware...

  • Page 21: Getting The Most From Your Benq Monitor

    Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the local website. See Downloading the LCD Monitor driver files from the Internet on page 21 for details.

  • Page 22: How To Install The Monitor On A New Computer

    BenQ LCD Monitor is the first ever monitor to be connected to it. If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You...

  • Page 23: How To Upgrade The Monitor On An Existing Computer

    The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

  • Page 24: How To Install On Windows 10 System

    Internet as instructed in Browse Downloading the LCD Monitor driver files from the Internet on page 8. Click Close You may be prompted to restart your computer after the driver update is complete. Getting the most from your BenQ monitor...

  • Page 25: How To Install On Windows 8 (8.1) System

    Internet as instructed in Browse Downloading the LCD Monitor driver files from the Internet on page 8. Click Close You may be prompted to restart your computer after the driver update is complete. Getting the most from your BenQ monitor...

  • Page 26: How To Install On Windows 7 System

    Internet as instructed in Browse Downloading the LCD Monitor driver files from the Internet on page 8. Click Close You may be prompted to restart your computer after the driver update is complete. Getting the most from your BenQ monitor...

  • Page 27: How To Adjust Your Monitor

    How to adjust your monitor The control panel Name Description Control keys Accesses the functions or menu items displayed on the screen, right next to each key. Power key Turns the power on or off. Bright Intelligence Turns the Bright Intelligence function on or off. See Adjusting hot key screen brightness automatically (Bright Intelligence) (selected...

  • Page 28: Basic Menu Operation

    Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1. Press any of the control keys. 2. The hot key menu is displayed. Some of the controls are custom keys and are designated for particular functions.
  • Page 29 OSD icon OSD in hot key in main Function menu menu • By default, the key is the hot key for Low Blue Light Low Blue Light Plus Low Blue (*). Plus Low Blue Light Light hot key • For Up/Increase adjustment. •...

  • Page 30: Picture Optimization (Selected Models Only)

    If you wish, you can always adjust the screen geometric settings manually using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can use to check for screen color, grayscale and line gradient display. The utility is available on the website.

  • Page 31: Activating Freesync (Selected Models Only)

    Activating FreeSync (selected models only) Monitors featuring with the VESA standard FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. 1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com. 2. Ensure to connect with DisplayPort or HDMI. See Connect the PC video cable.

  • Page 32: Adjusting Screen Brightness Automatically (Bright Intelligence Plus) (Models With Hdr Feature Only)

    Adjusting screen brightness automatically (Bright Intelligence Plus) (Models with HDR feature only) The Bright Intelligence Plus function works with certain picture modes only. If it is not available, its menu options will become grayed out. The built-in light sensor works with Bright Intelligence Plus technology to detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically.
  • Page 33 Enabling HDR function 1. Press any of the control keys to bring up the hot key menu. Select ) to access Menu the main menu. 2. Go to Picture Advanced Picture Mode 3. Select . An OSD message displays. Cinema HDR •...

  • Page 34: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu, and press ) to access Menu the main menu.

  • Page 35: Eye Care Menu

    Eye Care menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 36 Item Function Range Decreases the blue light emitted from the display to reduce Low Blue Light Plus the risk of blue light exposure to your eyes. The amount of blue light reduced in each low blue light plus mode varies and has been set particularly for the specified scenario. Choose one mode to suit your needs.
  • Page 37 Item Function Range (Bright Turns the Bright Intelligence Plus function on or off. The • B.I.+ Intelligence built-in light sensor works with Bright Intelligence Plus • Plus) technology to detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically.

  • Page 38: Picture Menu

    Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 39 Item Function Range Adjusts the tone luminance. The default value is 3 (the • Gamma standard value for Windows). • • • • • Allows video and still photographs to be viewed Color Normal Temperature with natural coloring. This is the factory default color.

  • Page 40: Picture Advanced Menu

    Picture Advanced menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 41 Item Function Range For better color matching representation with Cinema enhanced High Dynamic Range (HDR) (EL2870U / technology. EW3270U only) Decreases the blue light emitted from the display Low Blue Light Plus to reduce the risk of blue light exposure to your eyes.
  • Page 42 Item Function Range Simulates high-resolution images by increasing pixel density of • Super low-resolution ones. Resolution • • Demo (Models with HDR feature) • • • • This feature provides a highlight area to focus on certain Smart content, e.g. a YouTube video or a game in windowed mode. Focus Determines the size of the highlight area.
  • Page 43 Item Function Range Determines the color space ( ) based on the Color detected video signal. Format (EW27 only) You might need to manually set the if colors shown on Color Format the monitor screen do not display properly. If the input source is HDMI, color format is not selectable. In other words, is automatically set depending on the input Color Format...

  • Page 44: Display Menu (Selected Models Only)

    Display menu (selected models only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 45 Item Function Range Adjusts the vertical position of the screen image. 0 to 100 V. Position Adjusts the pixel clock frequency timing to 0 to 100 Pixel Clock synchronize with the analog input video signal. See also: Picture optimization (selected models only) on page Not applicable to a digital input signal.

  • Page 46: Audio Menu

    Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 47 Item Function Range Allow users to select the audio source or let the (EW27) Audio Select (selected models monitor detect it automatically. • PC Audio only) • HDMI Audio • Auto Detect (EW32) • DP Audio • HDMI Audio • Auto Detect (EW277HDR) •...

  • Page 48: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 49 Item Function Range Use this to change the input to that appropriate to your (EW32) Input (EW32 / video cable connection type. • DisplayPort EL2870U / • Mini EW3270U DisplayPort only) • HDMI 1 • HDMI 2 (EL2870U) • DisplayPort •...
  • Page 50 Item Function Range Adjusts the display time of the OSD menu. • Display 5 sec. Time • 10 sec. • 15 sec. • 20 sec. • 25 sec. • 30 sec. Prevents all the monitor settings from being OSD Lock accidentally changed.
  • Page 51 Item Function Range When this function is activated, HDMI ports will be in the • HDMI Auto input auto select loop. Otherwise, HDMI can only be Switch • (EW27 only) selected by input select or by hot key. Sets the time to power off the monitor automatically in •...

  • Page 52: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. • Download file from the website (see Product support on page 3). Refer to Resolution " ". And then select the correct resolution, refresh rate Adjusting the Screen Resolution and make adjustments based on these instructions. •...
  • Page 53 The image is displaced in one direction. Download file from the website (see Product support on page 3). Refer to Resolution " ". And then select the correct resolution, refresh rate and Adjusting the Screen Resolution make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the screen.
  • Page 54 Audio No sound can be heard from the built-in speakers. • Check whether the desired cable to input audio signals is properly connected. See Connect the audio cable. (Selected models only) on page 16 for details. • Increase the volume (volume may be muted or too low). •...

  • Page 55: Need More Help

    • Check if the input source has been selected to > USB-C System Input Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service. Troubleshooting...

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