Section Five; Troubleshooting; Identifying The Problem - Fujitsu 420D User Manual

S e c t i o n F i v e

Section FIVE

Troubleshooting

The Life Book 400 Series from Fu j i t su is
s tu rdy and su bj ect to few probl ems in the fiel d .
However, you may en co u n ter simple setup or
opera ting probl ems that you can solve on the
s po t , or probl ems with peri ph eral devi ce s ,t h a t
you can solve by rep l acing the devi ce . The infor-
m a ti on in this secti on helps you to isolate and
re s o lve some of these stra i gh tforw a rd probl em s ,
and to iden tify failu res that requ i re servi ce .

Identifying The Problem

If you encounter a problem, go through the
following procedure before you get into more
complex troubleshooting:
1. Turn o your notebook using the Power
Switch on the right side panel.
2. Make sure the AC Adapter is plugged
into your notebook and to an active AC
power source.
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3. Make sure that any card installed in the
PCMCIA Card Slot is seated properly. You
can also remove the card from the slot, thus
eliminating it as a possible cause of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly.
You can also disconnect such devices,thus
eliminating them as possible causes of failure.
5. Turn on your notebook using the Power
Switch. Make sure it has been o at least
10 seconds before you turn it on.
6.Go through the boot sequence.
7. If the problem has not been resolved, refer
to the User Tests, which follow, for more
detailed troubleshooting information.
P O I N T
If you keep notes about what you have
tried your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
C A U T I O N
Do not return a failed notebook to your
supplier until you have talked to a sup-
port representative.
8. If you have tried the solutions suggested in
Specific Problems without success, contact
your support representative, toll free 1-800-
8FUJITSU (1-800-838-5487), FAX 1-800-
935-1789,E-mail 8fujitsu@fpc.fujitsu.com,
Web Site http://www.8fujitsu.com.
Before you place the call, you should have the
following information ready so that the cus-
tomer support representative can provide you
with the fastest possible solution:
Product name.
Product configuration number.
Product serial number.
Purchase date.
Con d i ti ons under wh i ch the probl em occurred.