Section Five; Troubleshooting; Identifying The Problem - Fujitsu 770Tx User Manual

S e c t i o n F i v e

SECTION FIVE

TROUBLESHOOTING

The Life Book 700 Series from Fu j i t su is
s tu rdy and su bj ect to few probl ems in the fiel d .
However, you may en co u n ter simple setup or
opera ting probl ems that you can solve on the
s po t , or probl ems with peri ph eral devi ce s ,t h a t
you can solve by rep l acing the devi ce . The infor-
m a ti on in this secti on helps you isolate and
re s o lve some of these stra i gh tforw a rd probl em s ,
and iden tify failu res that requ i re servi ce .

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the
following procedure before pursuing complex
troubleshooting:
1. Turn off your notebook using the power
switch on the right side panel.
2. Make sure the AC adapter is plugged
into your notebook and to an active AC
power source.
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3. Make sure that any card installed in the
PC Card slot is seated properly. You can
also remove the card from the slot,thus
eliminating it as a possible cause of failure.
4. Make sure that any devices connected to
the external connectors are plugged
in properly. You can also disconnect such
devices,thus eliminating them as possible
causes of failure.
5. Turn on your notebook using the power
switch. Make sure it has been off at least
10 seconds before you turn it on.
6.Go through the boot sequence.
7. If the problem has not been resolved, refer
to the problem guide table, which follows, for
more detailed troubleshooting information.
(Page 139 has an index to the table.)
P O I N T
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
C A U T I O N
Do not return a failed notebook to
your supplier until you have talked to
a support representative.
8. If you have tried the solutions suggested in
Specific Problems without success, contact
your support representative:
toll free 1-800-8FUJITSU (1-800-838-5487)
fax 1-901-259-5700
e-mail 8fujitsu@fpc.fujitsu.com
Web Site http://www.8fujitsu.com.
Before you place the call, you should have
the following information ready so that the
customer support representative can provide
you with the fastest possible solution:
Product name.
Product configuration number.
Product serial number.
Purchase date.