The Application Or Printer Driver Do Not Work Properly - Epson XP-8700 Series User Manual

Solving Problems
Are you having connection problems?
❏ Make sure that the cables are properly connected for all connections.
❏ Make sure that the network device and USB hub are operating normally.
❏ If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
Related Information
"Checking the Connection Status" on page 144
&
"The Printer Cannot Connect by USB" on page 135
&
"Re-Setting the Network Connection" on page 118
&
"Main causes and solutions for network connection problems" on page 145
&

The Application or Printer Driver do not Work Properly

Cannot Print Even Though a Connection has been Established (Windows)
The following causes can be considered.
A genuine Epson printer driver has not been installed.
Solutions
If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are
limited. We recommend using a genuine Epson printer driver.
"Checking if a genuine Epson printer driver is installed - Windows" on page 116
&
"Checking if a genuine Epson printer driver is installed - Mac OS" on page 117
&
There is a problem with the software or data.
Solutions
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏ If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver
"Installing the Applications Separately" on page 115
&
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
> >
Cannot Print or Scan The Application or Printer Driver do not Work Properly
132