Epson XP-8700 Series User Manual page 171

Solving Problems
Error Messages
The printer's borderless printing ink pad is nearing the
end of its service life. It is not a user-replaceable part.
Please contact Epson support.
Printer Error
Turn the power off and on again. If the problem
persists, press "Proceed".
An error occurred while saving. Check and if
necessary, change the memory device.
Cannot recognize the media. See your documentation
for more details about the media
Paper remains inside because it is placed sideways.
Place XX size of paper in the XX. Press "Complete" to
remove the paper inside.
Have you loaded the following paper in the XX?
Recovery Mode
*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how often this is required will vary according to the number of pages you print using the
borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this
replacement.
>
A Message is Displayed on the LCD Screen
Solution
Contact Epson or an authorised Epson service provider to replace
the borderless printing ink pad
Tap OK to resume printing.
"Where to Get Help" on page 217
Do the following.
1. Open the scanner unit and remove any paper or protective
material inside the printer. Clean the translucent film if it is
smeared.
"Removing Jammed Paper" on page 172
"Cleaning the Translucent Film" on page 109
2. Close the scanner unit and turn the power off and on again.
If the error message is still displayed after turning the power off
and on again, contact Epson support.
"Where to Get Help" on page 217
The external storage device, such as a memory card, may be
damaged. Check if the device is available.
"Memory Device Specifications" on page 211
Use a memory device supported by the product.
"Memory Device Specifications" on page 211
Load A4 size paper in the rear paper feed slot, and then tap Done.
Load the removed paper again in the portrait direction aligning it
with the arrow mark at the center of the rear paper feed slot.
Change the print settings or load paper that matches the print
settings in the paper cassette, and then change the paper settings.
If you do not want to display this message from the next time,
select Settings > Guide Functions, and then set Paper Mismatch
to Off.
The printer has started in recovery mode because the firmware
update failed. Follow the steps below to try to update the firmware
again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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*
. It is not a user-serviceable part.