Epson XP-8700 Series User Manual page 152

Solving Problems
Paper Is Smeared or Scuffed
The following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
"Loading Paper in the Paper Cassette 1" on page 30
&
"Loading Paper in the Paper Cassette 2" on page 34
&
"Loading Paper in the Rear Paper Feed Slot" on page 38
&
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
"Cleaning the Paper Path for Ink Smears" on page 107
&
The paper is curled.
Solutions
Place the paper on a flat surface to check if it is curled. If it is, flatten it.
The print head is rubbing the surface of the paper.
Solutions
When printing on thick paper, the print head is close to the printing surface and the paper may be
scuffed. In this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or
printing may slow down.
❏ Control panel
Select Settings > Printer Settings from the home screen, and then enable Thick Paper.
❏ Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and
Envelopes.
❏ Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Thick paper and envelopes setting.
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
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