Epson XP-8700 Series User Manual page 144

Solving Problems
If the printer and the computer are not communicating, the following message is displayed.
Checking the Connection Status
If you are using Windows, use the Epson Printer Connection Checker to check the connection status for the
computer and the printer. You may be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏ Windows 10
Click the start button, and then select Epson Software > Epson Printer Connection Checker.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs > Epson Software > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
"Checking if a genuine Epson printer driver is installed - Windows" on page 116
When you have identified the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏ The printer is not recognized over a network connection
"Main causes and solutions for network connection problems" on page 145
❏ The printer is not recognized using a USB connection
"The Printer Cannot Connect by USB" on page 135
❏ The printer is recognized, but printing cannot be performed.
"Cannot Print Even Though a Connection has been Established (Windows)" on page 132
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Cannot Print or Scan The Printer Cannot Connect to the Network
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