Troubleshoot The Scanner With Scan Diagnostics - Intermec CK3X User Manual

Troubleshoot the Scanner with Scan Diagnostics

CK3R and CK3X Mobile Computer User Manual
802.1x Security Problems and Possible Solutions (Continued)
Problem
The mobile computer
indicates it is not
authenticated.
You clean boot the mobile
computer and this message
appears, "The server
certificate has expired or
your system date is
incorrect."
The ScanDiagnostic application helps troubleshoot problems, such as
the inability to read a bar code or a scanner or imager that does not
turn on.
1 Tap Start > ScanDiagnostic.
2 Select the scanner or imager you want to troubleshoot and tap
Diagnose.
The application checks to make sure the scanner or imager is
enabled and checks the settings to make sure they are optimized.
Chapter 5 — Troubleshoot and Maintain the Computer
Possible Solution
Make sure that:
•
the User Name and Password parameters on
the mobile computer match the user name
and password on the authentication server.
You may need to configure the password on
both the mobile computer and the
authentication server.
•
on your authentication server, the user and
group are allowed and the group policy is
allowed to log into the server. For help, see
the documentation that shipped with your
authentication server software.
•
the IP address and secret key for the access
point match the IP address and secret key on
the authentication server. You may need to
configure the IP address and secret key on
both your access point and authentication
server.
•
the authentication server software is running
on the server PC.
When you clean boot the computer, the date
and time are not saved. Configure the date and
time and save your changes.
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