Problems And Solutions; Sending Problems - Canon MP 1000 User Manual

Problems and Solutions

This section lists common problems and their solutions.

Sending Problems

You cannot send documents
You cannot send documents through relay units
You cannot send confidential documents
Chapter 14
Make sure you are feeding the document properly into the
Automatic Document Feeder (ADF). See Chapter 4, Preparing
Documents and Making Copies.
Make sure the other party has installed recording paper in
their fax and that their fax is in the receive mode.
Make sure there is a dial tone when you lift the handset.
Make sure your dialing method, touch tone or pulse, is set
correctly. See Chapter 9, Using Special Dialing, for details.
Print an activity report and check for an error code. See
Printing Activity Reports on page 11-3.
Make sure the other unit is a Canon fax machine with relay
capability.
Make sure you have registered your fax number in the
MultiPASS 1000. See Chapter 3, Registering Information in
the MultiPASS 1000.
Make sure your fax number is registered with the relay fax
unit.
Make sure that the fax numbers of the receiving "final
destinations" are registered with the relay fax.
Make sure the other unit is a Canon fax machine with
confidential receiving capability.
Make sure the confidential mailbox number you entered
matches that of the other party.
Make sure the other party has registered the mailbox to which
you are sending.
See Chapter 10, Special Sending Procedures, for details on
sending a confidential document.
14-5
Troubleshooting