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TROUBLESHOOTING
IMPORTANT: If trouble persists, call our customer help line at 1-866-460-9436, Monday - Friday, 8 AM - 4 PM Central Time.
Symptom
Engine will not start.
Engine runs but there is no electrical output.
Generator runs but does not support all
connected electrical devices.
Model GEN1100 1500 Surge Watts / 1100 Running Watts Portable Generator
Cause
Engine switch is set to "off."
Fuel valve is turned to "closed."
Choke is open.
Engine is out of gasoline.
Engine is filled with contaminated and/or old
gasoline.
Spark plug is dirty.
Spark plug is broken.
Generator is not on level surface.
Oil is low.
Circuit breaker is off.
Reset button is "off."
Bad connecting wires/cables.
Bad electrical device connected to generator.
Generator is overloaded.
Short in one of the connected devices.
Air filter is dirty.
Solution
Set engine switch to "on."
Turn fuel valve to "open."
Close the choke.
Add gasoline.
Drain gasoline from the engine and add new
gasoline.
Clean spark plug.
Replace spark plug.
Move generator to a level surface to prevent
triggering the low oil shutdown.
Add or replace oil.
Flip circuit breaker to "on."
Push reset button to "on."
Try a different extension cord.
Disconnect device, try connecting another
device.
Reduce draw on generator to within this
generator's rated wattage by reducing number
of connected electrical devices.
Disconnect any faulty or short-circuited
electrical loads.
Clean or replace air filter.
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