COBHAM EXPLORER 710 User Manual
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COBHAM EXPLORER 710 User Manual

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  • Page 1 EXPLORER 710 User manual...
  • Page 2 In the event of any discrepancies, the English version shall be the governing text. Thrane & Thrane A/S is trading as Cobham SATCOM. Copyright ©...
  • Page 3 Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la santé, une distance minimale de 1 m est nécessaire entre l'utilisateur et l'avant de l'EXPLORER 710. Pour plus d'informations à propos de la distance de sécurité avec l'appareil (WLAN), veuillez consulter Déclaration de l’IC sur l'exposition aux radiations sur la page suivante.
  • Page 4 FCC/IC Radiation Exposure statement WLAN: Transceiver Unit (when separated from the Antenna Unit): This equipment complies with FCC and IC radiation exposure limits for an uncontrolled environment. This equipment should be installed and operated at a distance greater than 20 centimeters (8 inches) between the transceiver unit and yourself or any bystander to comply with the Radiation Exposure Requirements.
  • Page 5 Antenna safety instructions Use only manufacturer supplied antennas. Antenna minimum safe distance: 1 m Antenna gain Directional, with maximum gain of 14.6 dB with reference to isotropic. The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.
  • Page 6 About this manual Intended readers This manual is a user manual for the EXPLORER 710. The manual is intended for anyone who is using or intends to use the EXPLORER 710. No specific skills are required to operate the EXPLORER 710. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 710 according to the guidelines in this manual.

  • Page 7: Table Of Contents

    To charge your smartphone or tablet .................46 To see alerts ..........................46 Terminal settings in display ....................46 To see properties of the EXPLORER 710 in the display ........47 Tracking and location reporting ..................47 Chapter 4 To use the web interface Configuration with EXPLORER Connect app ............49...
  • Page 8 Table of Contents To enter the SIM PIN in the web interface .............53 To point the antenna (BGAN) ..................54 To control data connections from web interface (BGAN) ......55 Status information ........................58 The Control panel ........................60 To use the logs ..........................61 Battery status information ....................62 To set up the interfaces...
  • Page 9 Table of Contents Appendix B Command reference Overview of M2M AT and SMS commands ............144 SMS remote commands ....................145 AT commands .........................150 Appendix C Conformity General ............................160 ..............................160 ..............................160 ..............................161 Glossary ................................163 Index ................................167 98-140012-H...

  • Page 10: General Description

    BGAN satellite - and you are online. The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network. With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including symmetric and asymmetric options so you only pay for the data you need.

  • Page 11: Features And Interfaces Of The Explorer 710

     Support for streaming data at 16, 32, 64, 128, 176, 256 kbps, HDR (asymmetric or symmetric) and BGAN X-Stream.  Support for bonding of two EXPLORER 710 terminals, providing streaming rates over 1 Mbps for UDP traffic.  Standard LAN w. PoE, WLAN, ISDN and Phone ports and USB Host interface.
  • Page 12 For information on how to enable/disable interfaces, see To enable or disable an interface on page 31. SIM lock The supplier may SIM lock the EXPLORER 710 to a specific provider. For further information, contact your supplier. 98-140012-H...

  • Page 13: Your Explorer 710 Terminal

    Chapter 1: Introduction to EXPLORER 710 Your EXPLORER 710 terminal Overview The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit. Transport lock Antenna for BGAN and GNSS USB e.g.
  • Page 14 Chapter 1: Introduction to EXPLORER 710 Display and keypad The EXPLORER 710 has a display and keypad providing quick access to important functions and simple setup, and for displaying status. 1. Menu: Opens the display menu. For a menu overview, see next page.
  • Page 15 EXPLORER 710 terminal. It also includes the complete feature set from the built-in web interface of the terminal, allowing you to set up and use the terminal with your smartphone.
  • Page 16 SIM card The EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it, but you cannot make normal calls nor access the Internet.

  • Page 17: Chapter 2 To Get Started

    What’s in the delivery The following items are included in the delivery: • EXPLORER 710 terminal including transceiver, antenna and antenna cable • Battery pack • AC/DC adapter • Getting started kit including: •...
  • Page 18 Chapter 2: To get started The EXPLORER Connect app If you want to use your smartphone with the EXPLORER 710, install the EXPLORER Connect app, which is available for iPhone at the App Store and for Android phones at Google Play. The...
  • Page 19 Chapter 2: To get started To open the transport latch The EXPLORER 710 has a transport latch, securing the transceiver and antenna during transport. 1. Lift the transport latch to open the terminal. The transport latch closes Note tightly in order not to open by accident.
  • Page 20 Chapter 2: To get started To detach the antenna (optional) You have two options for using the EXPLORER 710 antenna: • Attached. You can go through the pointing process with the antenna and transceiver attached as one unit. This means you have to move the entire terminal in order to point the antenna towards the BGAN satellite.
  • Page 21 The EXPLORER 710 can be used during the discharging process, but the remaining battery capacity may not be displayed correctly.
  • Page 22 Remove the SIM card as follows: 1. Slide the lock aside to open the SIM slot as shown. 2. Gently press the SIM card and let it pop out of the slot. 3. Remove the SIM card. 98-140012-H To unpack and assemble the EXPLORER 710...

  • Page 23: Cable Connections

    Chapter 2: To get started Cable connections Connectors The connector panel is placed on the side of the EXPLORER 710 and has the following connectors: ISDN LAN1 LAN2 (PoE) Phone DC in External battery • 1 Ext battery connector for connecting an extra EXPLORER 710 battery.
  • Page 24 • Connect an EXPLORER Cellular Modem to obtain a cellular network connection as an alternative to the BGAN network. See Optional: To set up cellular network for data on page 110. • 1 antenna connector for connecting the antenna module of the EXPLORER 710. See the next section. To connect the antenna The antenna cable is connected at delivery.

  • Page 25: To Start Up The Explorer 710

    The default behavior of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed.

  • Page 26: To Access The Network

    The EXPLORER 710 is a BGAN terminal. However, you have the option of connecting an EXPLORER Cellular Modem to the USB interface of the EXPLORER 710, making it possible to use the cellular network when it is available. See Optional: To set up cellular network for data on page 110.
  • Page 27 2. Use the compass to locate the approximate direction from the antenna front face to the satellite. 3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal strength. Use the display and the pointing sound to guide you. Remember that the more accurately...
  • Page 28 • Ready (or other status information): Ready means the EXPLORER 710 is registered on the network and is ready to go online. If there is any other status information to show, e.g. if a call or data session is active or there is a warning, the display will show that instead.

  • Page 29: To Connect To The Wlan Interface

    6. You may have to enter a password. By default, the password is the serial number of your EXPLORER 710 and the encoding type is WPA2. You can find the serial number in the display menu under Properties > Hardware > Unit serial number.

  • Page 30: To Connect To The Lan Interface

    The EXPLORER 710 has two LAN connectors. If more than one LAN or WLAN user is connected to the EXPLORER 710, the terminal should be in Router mode (default). Refer to To set up the connection mode on page 74.

  • Page 31: To Connect Your Phone To The Explorer 710

    EXPLORER 710. You can also find other SIP applications on the Internet. To connect your smartphone for making calls To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows: 1. Start up the EXPLORER 710 terminal.
  • Page 32 If you are using a Thrane IP Handset and have enabled support for it, no initial Note configuration is necessary. For details on initial setup of your IP handset and the EXPLORER 710, see • The documentation for your handset • First time SIP setup on page 23 •...
  • Page 33 1. Connect the cable to your phone. 2. Connect the other end of the cable to the Phone connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna (BGAN) on page 17.
  • Page 34 1. Connect the ISDN cable to your phone or modem. 2. Connect the other end of the cable to the ISDN connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna (BGAN) on page 17.

  • Page 35: To Make The First Call Or Data Session

    • + is the prefix used in front of the country code for international calls. • Mobile number: The mobile number of the EXPLORER 710 you are calling. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on your mobile numbers, refer to your airtime subscription.
  • Page 36 You can find the serial number in the display menu under Properties > Hardware > Unit serial number. 7. When your device shows that it is connected to the EXPLORER 710, you can start a data connection as described in the next section.
  • Page 37 To start a data connection Do as follows: 1. Start up the terminal as described in To start up the EXPLORER 710 on page 16. 2. Connect your equipment to the interface you want to use. 3. Use the arrow keys to highlight the connection icon in the bottom left corner of the display.

  • Page 38: Fixed Antenna Installation

    1. Separate the antenna from the transceiver as described in To detach the antenna (optional) on page 11. 2. Mount the EXPLORER 710 antenna on a pole or a wall, for example using the Pole mount kit. CAUTION! The bolt or thumb screw must penetrate maximum 9 mm into the thread in the EXPLORER 710 3.

  • Page 39: Bgan Or Cellular Network

    The EXPLORER 710 is a BGAN terminal. However, you have the option of connecting an EXPLORER Cellular Modem to the USB interface of the EXPLORER 710, making it possible to use the cellular network when it is available. See Optional: To set up cellular network for data on page 110.
  • Page 40 To enable or disable an interface using the web interface, do as follows: 1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or WLAN interface. See: • To connect to the LAN interface on page 21 •...

  • Page 41: Data Connection With Computer, Smartphone Or Tablet

    Chapter 3: To use the EXPLORER 710 gears 3. When the web interface opens, click (Control panel) from the bottom right corner of the page. 4. Locate the icon with the interface you want to enable or disable. • If the icon is gray with a line across, the interface is disabled.
  • Page 42 Configuration: For information on how to configure the data connections, see To set up your data connection packages on page 79. Bonding of terminals You can connect two EXPLORER 710 terminals to obtain a higher bandwidth. This is useful for UDP connections such as video and audio transmissions. Note that: •...
  • Page 43 3. Connect a LAN cable between the two terminals, using the LAN connectors. 4. Switch on one of the two EXPLORER 710 terminals. 5. After about 20 seconds, switch on the other EXPLORER 710 terminal. The two terminals will now find each other and decide which terminal is “master” and which one is “slave”.
  • Page 44 Chapter 3: To use the EXPLORER 710 PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER 710 system. Use PPPoE if you want to control your connection independently of the web interface. Possible applications are: •...
  • Page 45 Chapter 3: To use the EXPLORER 710 No further configuration is needed to make a Standard IP data connection to the Internet. See the table below for information on how to configure specific services for your PPPoE connection. If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name.

  • Page 46: To Access The Terminal From A Remote Location (Bgan Only)

    To access the terminal from a remote location (BGAN only) Remote access with SMS You can perform a number of actions and some configuration on the EXPLORER 710 using SMS commands. The SMS commands require a BGAN connection. They cannot use a cellular Note connection.
  • Page 47 ADVWATCHDOG Gets or allows you to set the Terminal watchdog parameters. ATCO Allows you to send AT commands in an SMS to the EXPLORER 710 which returns the response in an SMS. Note: The ATCO command only supports a subset of the AT commands, see ATCO commands on page 151.
  • Page 48 • 87.123.189.119: The IP address that can get remote access to the web interface (if two IP addresses are listed, it is interpreted as a range of IP addresses). 2. The EXPLORER 710 should now return an SMS response with the external IP address of the terminal.
  • Page 49 • <ip address> is the external IP address of the EXPLORER 710. The external IP address can only be obtained when a data connection (PDP context) is established. If a data connection is started. you can get the external IP address with the GETINFO SMS command, see Remote access with SMS on page 37.
  • Page 50 Chapter 3: To use the EXPLORER 710 Remote access with AT commands 1. Prepare the terminal for remote management as described in the previous section Initial local configuration. 2. Access the terminal as described in To access the terminal using AT commands on page 37.

  • Page 51: Phone Connection

    If you are calling with the EXPLORER Connect app, you may also select a number from the Contacts list (icon in bottom right corner from the dial page). Note that the contacts found here are the contacts of your smartphone, not of the EXPLORER 710. 98-140012-H...
  • Page 52 EXPLORER 710 show an error message. To receive a call By default, all devices connected to the EXPLORER 710 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types on page 42.
  • Page 53 To make local phone calls You can make local calls between phones connected to the EXPLORER 710. For an overview of the available numbers, see the table in the previous section.
  • Page 54 If you want to use the BGAN functions of the Thrane IP Handset you must enable Note them in the EXPLORER 710 web interface under Advanced > Security. See Security on page 108. If you have a Thrane IP Handset connected to the terminal and it is enabled in the Advanced >...

  • Page 55: To Charge Your Smartphone Or Tablet

    The default behavior of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed. To switch between automatic and manual power up of the terminal, do as follows: 1.

  • Page 56: To See Properties Of The Explorer 710 In The Display

    6. Select IMEI to see the IMEI number of the EXPLORER 710. Tracking and location reporting The EXPLORER 710 can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals.

  • Page 57: Chapter 4 To Use The Web Interface

    Chapter 4 To use the web interface This chapter describes how to use the web interface to operate, set up and configure your system. It has the following sections: • Configuration with EXPLORER Connect app • The web interface • To enter the SIM PIN in the web interface •...

  • Page 58: Configuration With Explorer Connect App

    EXPLORER Connect app, see The EXPLORER Connect app on page 9. To access the configuration settings, connect to the WLAN of the EXPLORER 710, start the EXPLORER Connect app and select Terminal Access. From this point you have access to the same settings as from the web interface.

  • Page 59: The Web Interface

    To access the web interface, do as follows: 1. Start up the terminal. For details, see To start up the EXPLORER 710 on page 16. 2. Connect your computer to the terminal. 3. Open your browser and enter the IP address of the terminal in the address bar.
  • Page 60 Chapter 4: To use the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The example below shows the Support page. Icon bar Name and icon of current page (on opening page: The name of the product) Breadcrumbs Contents section...
  • Page 61 Chapter 4: To use the web interface Icons in the icon bars The icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary. Icon Explanation Power status. The icon changes according to status. Click to see detailed battery status.

  • Page 62: To Enter The Sim Pin In The Web Interface

    Chapter 4: To use the web interface To enter the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This depends on Note whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.

  • Page 63: To Point The Antenna (Bgan)

    Chapter 4: To use the web interface To point the antenna (BGAN) Before you can use the BGAN network, you must point the antenna in the direction of the satellite and find the best possible signal strength. For detailed information on the pointing procedure, see To point the antenna (BGAN) on page 17.

  • Page 64: To Control Data Connections From Web Interface (Bgan)

    By default, if you want to use a data connection, you must manually start it from the Note display or from the web interface. However, you can set up the EXPLORER 710 to automatically connect to the Internet when you connect equipment to the LAN or WLAN interface.
  • Page 65 Chapter 4: To use the web interface  2. Click to start the connection. If more connections are included in the connection package, this will start all included connections. The connections icon at the bottom of the page shows when a BGAN data connection package is running. Once a Streaming connection is started, the connection will run until you stop it.
  • Page 66 You can use these connections as they are or build your own connection packages. The EXPLORER 710 also offers a bonding function, where you can connect two EXPLORER 710 terminals to double the bandwidth for UDP traffic. For set up of the connection packages, see the section To set up your data connection packages on page 79.

  • Page 67: Status Information

    • Airtime Provider: The provider of the BGAN services. • Network operator: The operator (or provider) of the Cellular network, if used. • Local IP address: The local IP address of the EXPLORER 710. E.g. used to connect to the web interface.
  • Page 68 • Status: Shows the status of the GNSS connection, e.g. if there is 2D fix, 3D fix or no fix. • Position: The geographic position of the EXPLORER 710. • GNSS: Shows which GNSS system is currently used to obtain the position.

  • Page 69: The Control Panel

    Chapter 4: To use the web interface The Control panel The Control panel is used for accessing the settings and functions of your EXPLORER 710. gears To open the Control panel, click from the bottom right corner of the web interface.

  • Page 70: To Use The Logs

    Chapter 4: To use the web interface To use the logs To access the logs gears and select Logs from the menu. The Logs page contains: To access the Logs, select • Call log: A list of all incoming, outgoing and missed calls since the log was last cleared. •...

  • Page 71: Battery Status Information

    • Normal use of the battery on page 116 • To recharge batteries on page 116 • To connect an extra, external EXPLORER 710 battery on page 117 • Accurate display of the battery capacity on page 117 • Battery specifications (internal battery) on page 103 1.

  • Page 72: To Set Up The Interfaces

    Chapter 4: To use the web interface To set up the interfaces LAN interface setup The terminal has two LAN connectors. LAN#1 is with PoE (Power over Ethernet). To configure the LAN interface, do as follows: gears 1. In the Control panel , click the LAN icon at the top of the page.
  • Page 73 9. Type in the Encryption key for the selected Security standard (not applicable if security mode = None). The default encryption key is the serial number of the EXPLORER 710. You can find the serial number under Control panel > Support > About or on the label on the EXPLORER 710.
  • Page 74 Chapter 4: To use the web interface ISDN interface setup To configure the ISDN interface, do as follows: gears 1. In the Control panel , click the ISDN icon at the top of the page. 2. Click the ISDN number you want to change settings for. 3.

  • Page 75: To Manage Connected Devices (Traffic Control)

    With the Traffic control function you can get an overview of devices connected to your EXPLORER 710 and control which devices you want to connect. You can also select whether or not they should be allowed to use BGAN or cellular network. Note that the available settings depend on whether or not you are logged in as administrator.
  • Page 76 Chapter 4: To use the web interface Traffic control (Administrator) When you are logged in as administrator (or administrator password is disabled), the Traffic control setup offers more options. To set up traffic control as administrator, do as follows: 1. Log in as administrator (or make sure administrator password is disabled). gears 2.

  • Page 77: To Manage Ip Handsets Or Smartphones

    Overview This section describes how to manage smartphones and IP handsets connected to the EXPLORER 710. The terminal supports connection of up to 16 IP handsets or smartphones. The WLAN interface supports connection of up to 10 units. Each phone must have a local number in the range 0501 to 0516 as well as a unique password.
  • Page 78 9. In the smartphone or IP handset, enter the local number and the password you just entered in the EXPLORER 710. See the documentation for your handset for details. The user name is also the local number for the handset.

  • Page 79: Support Features

    Chapter 4: To use the web interface Support features gears (Control panel) > Support. To open the Support page, select To view the Alerts warnings When an alert is registered, the web interface shows a warning icon in the icon bar as long as the alert is active.
  • Page 80 If, for some reason, you cannot upload software using the web interface, you can also use the USB interface. For details, see To update software with USB on page 114. 1. You can download the software from the Cobham SYNC Partner Portal at select Cobham SYNC Partner Portal at the top, and then www.cobhamsatcom...
  • Page 81 About The About page shows the Serial number, IMSI number, IMEI number and software version of your EXPLORER 710. It also shows your Help desk information, if it has been entered under Advanced > Help desk. To access the About page, select Support > About.

  • Page 82: Terminal Settings

    Chapter 4: To use the web interface Terminal settings gears (Control panel) > Terminal settings. To configure the terminal settings, select 98-140012-H Terminal settings...
  • Page 83 The EXPLORER 710 can use a cellular network as an alternative to the BGAN network. For details, see Optional: To set up cellular network for data on page 110. To set up which network you want to use when starting up the EXPLORER 710, do as follows: 1. In the Terminal settings page, locate Connection.
  • Page 84 Chapter 4: To use the web interface • User selection: Every time the EXPLORER 710 starts up you must select which network you want to use. You cannot access any network until you have made the selection. Internet and LAN connection modes In the web interface you can set up the Internet connection mode and the IP addressing between the EXPLORER 710 and devices connected to the EXPLORER 710.
  • Page 85 • Select Router mode if one or more computers are connected and the EXPLORER 710 should act as a router. When Router mode is selected, the EXPLORER 710 uses the built- in NAT module for making the necessary address translations.
  • Page 86 To enable or disable Network Service Device (NSD) If you have an Inmarsat GX system together with your EXPLORER 710 and you want to use the EXPLORER 710 as backup when the GX service is not available, you can acquire a Network Service Device from Inmarsat.
  • Page 87 Chapter 4: To use the web interface To enable or disable the pointing sound The EXPLORER 710 can make a sound to guide you through the pointing procedure (default enabled). To enable or disable the pointing sound, do as follows: 1.

  • Page 88: To Set Up Your Data Connection Packages

    ACA is disabled, but can be enabled. For new connection packages, ACA is disabled and cannot be enabled for shared connections. • Dedicated connection, see To set up dedicated connections on page 87. This is a connection dedicated specifically to each unit connected to the EXPLORER 710. Connection packages If you want to...
  • Page 89 Chapter 4: To use the web interface To change the contents of a connection package You access the connection packages from the Dashboard. speed • To access the Dashboard click at the bottom of the page. gearsalt • To change the contents of a connection package, click in the right side of the tile with the connection package.
  • Page 90 • When you select Automatic Context Activation (ACA) and connect to the LAN or WLAN interface, the data connection is automatically established as soon as the EXPLORER 710 and its BGAN connection are ready. You are charged for the data transferred. You may want to disable automatic Note updates in your LAN or WLAN device to avoid unnecessary charges.
  • Page 91 2: A Standard connection (for email etc.). Select “No filter”. When you have started this connection package, your video input to the EXPLORER 710 terminal is now automatically routed to the 256 kbps streaming connection. All other traffic is routed to the Standard data connection.
  • Page 92 Chapter 4: To use the web interface To create a shared connection package 1. From the startup page, click New connection package. 2. Type a Name for the new connection package. 3. Under Type, select Shared connection. For Dedicated connections, see To set up dedicated connections on page 87. Click Save 5.
  • Page 93 Chapter 4: To use the web interface You must select a filter for each connection. The filters are applied in the Important order they are added. This means that if you want to have a connection with no filter, it must be the last connection you add to your connection package. If not, the next filters are ignored, because “No filter”...
  • Page 94 Chapter 4: To use the web interface If you need a different filter than the ones available, you can log in as Note administrator and add new filters to the list. See Traffic flow filter templates on page 105. The connection package now shows your first connection. 8.
  • Page 95 When traffic is detected on the LAN or WLAN interface, the filters are used to route the traffic. E.g. if you connect your video equipment with UDP traffic to the EXPLORER 710, your video transmission will use the connection that has UDP in the filter settings (128 Streaming in the example above).
  • Page 96 • Dedicated DHCP. This is a dedicated connection using DHCP. With this type, any DHCP-enabled unit you connect to the EXPLORER 710 will get a new dedicated connection used only for that unit. When you disconnect the unit, the connection is removed after a few minutes.

  • Page 97: To Set Up Tracking And Location Reporting

    Chapter 4: To use the web interface To set up tracking and location reporting You can set up the EXPLORER 710 to report to a server at certain time intervals. To set up tracking, do as follows: gears , select Tracking and location reporting.
  • Page 98 6. If required, type in the user name and password of the APN. 7. Type in the Report interval in hours (h) and minutes (m). Example: If you type in 1 h 30 m, the EXPLORER 710 will send a report for every 1½ hour.

  • Page 99: Advanced Lan

    3. Select Active to activate the port forwarding. 4. Type in the Incoming port start and the Incoming port end. This is the range of port numbers on the EXPLORER 710 for which incoming traffic to the EXPLORER 710 will be forwarded.
  • Page 100 PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password. For details, refer to the documentation for your connected equipment. On the EXPLORER 710 you must set up the APN to use before you can establish a PPPoE connection. gears 1.

  • Page 101: Advanced Settings

    Advanced settings First time use The first time you access the EXPLORER 710 web interface the administrator password is disabled, so you have access to all settings. If you want to use an administrator password, you can enable it as described in the next section.
  • Page 102 Chapter 4: To use the web interface To change the administrator password To change the administrator password, do as follows: 1. Log in as administrator 2. Under Advanced, select Passwords > Change administrator password. 3. Type in the Old password. 4.
  • Page 103 To restore factory settings To restore the factory settings of the EXPLORER 710, do as follows: 1. Under Advanced, select Factory reset. All configuration will be lost and the EXPLORER 710 will return to the default Important configuration. 2. Click OK.
  • Page 104 Chapter 4: To use the web interface SIM PIN for cellular network (optional) The SIM settings for cellular network are only available when the EXPLORER Cellular Note Modem is inserted. To enable or disable the use of a cellular SIM PIN To enable or disable the use of a PIN to access the cellular network, do as follows: 1.
  • Page 105 The configuration is downloaded from the EXPLORER 710 to the downloads section of your computer. To load a configuration from a file To load a configuration from a file into your EXPLORER 710, do as follows: 1. In the Advanced page, click Load/save configuration. 2. Click Load configuration.
  • Page 106 • Verify your data connection (ping - similar to Connection watchdog) The terminal continuously monitors: • The time (monitors that UTC time is received from GPS at startup) The EXPLORER 710 operates with UTC time, local time is not available. Note • CS-attach (the status of the circuit-switched connection) If any of the actions fail, the terminal restarts.
  • Page 107 Chapter 4: To use the web interface 2. Select Enable watchdog. 3. Select the Watchdog interval. The interval can be from one hour up to 21 days. 4. Type in the Primary and optionally the Secondary and Tertiary IP address. This is the IP address(es) of the server(s) to which the terminal will send ping commands.
  • Page 108 Chapter 4: To use the web interface Data limits You can set a limit for the use of BGAN data services with the EXPLORER 710 system. If you have entered the BGAN call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your BGAN data sessions.
  • Page 109 Chapter 4: To use the web interface Prepare the terminal for remote management You can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel.
  • Page 110 Chapter 4: To use the web interface Prepare the terminal for remote access with IP The settings for Remote access with IP are not relevant if you are using the SMS Note ATCO command _IREMWEB to get access to the web interface from a remote location, or you only need remote access by SMS commands.
  • Page 111 Chapter 4: To use the web interface Prepare the terminal for remote access with SMS The terminal must be logged on to the BGAN satellite services to receive and accept Note an SMS. 1. From the Remote management page, locate the section Remote access with SMS. 2.
  • Page 112 Remote control of tracking When you are using the tracking function of the EXPLORER 710, you can set up the terminal so that the tracking server can access the EXPLORER 710 e.g. to start or stop tracking or to change reporting intervals.
  • Page 113 Chapter 4: To use the web interface To configure data connection types and filters If the default connection types and filters do not meet your requirements, you can build new templates for the connection types and/or traffic flow filters to match your needs. Connection templates To access the connection templates, do as follows: 1.
  • Page 114 Chapter 4: To use the web interface • Guaranteed bit rate download: For normal Streaming services (e.g. Streaming 128) this is the guaranteed download bit rate needed for this connection type. For HDR and BGAN X-Stream services, this bit rate is only an indicator for which service is used, it is NOT a guaranteed bit rate.
  • Page 115 Chapter 4: To use the web interface 3. To delete a traffic flow filter, click  in the right side of the filter tile. 4. To add a new traffic flow filter, click Add template and proceed with the next steps. 5.
  • Page 116 4. Add a Standard connection with No filter. Help desk Under Help desk you can enter the contact information you want for your EXPLORER 710. The Help desk contact information is empty by default. You must provide the contact information, e.g.
  • Page 117 To allow or block the use of AT commands on LAN/WLAN interface AT commands are low-level commands used to control modems, in this case the EXPLORER 710. They are typically used during service and maintenance or when troubleshooting the terminal.
  • Page 118 By default, the system uses a self-signed certificate, but it also allows you to upload your own certificate signed by a trusted Certificate Authority. If you redirect traffic to HTTPS, you cannot connect to the EXPLORER 710 with the Note EXPLORER Connect app.

  • Page 119: Optional: To Set Up Cellular Network For Data

    Optional: To set up cellular network for data The EXPLORER 710 is a BGAN terminal by default. However, if you are within coverage of a cellular network, you may want to acquire an EXPLORER Cellular Modem as an alternative to the BGAN network.
  • Page 120 SIM PIN in the web interface on page 53. You can now access the Internet through the cellular network from a device connected to the EXPLORER 710. Note that you cannot use the BGAN network as long as EXPLORER Cellular Modem is selected.

  • Page 121: Maintenance And Troubleshooting

    COBHAM SYNC PARTNER PORTAL, which may help you solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user training, technical support, arranging on-site repair or sending the product for repair. Your dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.

  • Page 122: Software Update

    To update software using the web interface See To update software on page 71. To update software from a remote location This method uses the satellite connection. Because the EXPLORER 710 is not an M2M Note terminal, this method may be expensive in airtime! You can initiate a remote software upgrade with an AT command, either from the command interface or encapsulated in an SMS (ATCO command).
  • Page 123 1. Download the EXPLORER 710 software image from the Cobham SATCOM support server to your computer. 2. Insert the USB memory stick into your computer and copy the EXPLORER 710 software image file to the drive. 3. Rename the file name to "tt3720b.tiif".
  • Page 124 1. Prepare the USB stick as described in To prepare the USB stick on page 114. 2. In the display keypad, hold down the "<" and ">" keys while powering on the EXPLORER 710. The EXPLORER 710 powers up and the display shows: SAFE MODE.

  • Page 125: Maintenance

    (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER 710. If the Battery is stored for more than a month, see Storage at the end of this section.
  • Page 126 Chapter 5: Maintenance and troubleshooting To connect an extra, external EXPLORER 710 battery If you are not close to a power source, you may want to use an extra EXPLORER 710 battery as backup. Do as follows: 1. Acquire an extra EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010).
  • Page 127 Chapter 5: Maintenance and troubleshooting Storage Do not leave the battery inserted in the EXPLORER 710 during storage. If the battery is not to be used for a longer period of time, do as follows: 1. Remove external power. Then use the EXPLORER 710 or leave it on until the display shows a battery capacity of approximately 50-70%.

  • Page 128: Troubleshooting

    The Power button was not When you switch off the cannot be switched off. held long enough. EXPLORER 710, hold the power button until the light indicator flashes rapidly yellow. In rare cases, it may take up to 10 seconds to switch off the EXPLORER 710.
  • Page 129 To insert the SIM card on page 12. The display shows The EXPLORER 710 is unable Make sure the view to the GNSS to register on the network, satellites is not blocked.
  • Page 130 GNSS If the EXPLORER 710 has not To help the EXPLORER 710 obtain system. been used recently within the position fix, it should be placed...
  • Page 131 137. Incoming calls: The call type Make sure the call type used for used for the call is not calls to the EXPLORER 710 is selected in the web interface. selected in the web interface. Access the web interface and select Control panel >...
  • Page 132 ISDN interface on page 138. Incoming phone calls: The Make sure the call type used for call type used for the call is calls to the EXPLORER 710 is not selected in the web selected in the web interface. interface.
  • Page 133 Security. under Control Panel > IP Handset Advanced > Security. Entered AT commands The EXPLORER 710 is set up Enter the administrator password return with an error. to require a password to using the command _ICLCK. access the terminal using AT If you do not want the terminal to commands.
  • Page 134 Uploading software to the terminal Power off Event messages and status messages In the display of the EXPLORER 710 you can see status messages and alerts that are currently active. warnings When an alert is active, the display shows a warning symbol .
  • Page 135 Chapter 5: Maintenance and troubleshooting List of messages The following list explains some of the messages that may show in the display and in the web interface of the EXPLORER 710. Event ID Displayed text Explanation Remedy (Hex) 1010 Temperature too low...
  • Page 136 Chapter 5: Maintenance and troubleshooting Event ID Displayed text Explanation Remedy (Hex) 1800 The system has not yet been If the problem persists, Registration for data failed allowed to register for data contact your airtime services (Packet Switched). provider. 2900 The system does not accept Restart the system.
  • Page 137 Chapter 5: Maintenance and troubleshooting Event ID Displayed text Explanation Remedy (Hex) 9221 Gain setting calculated in Reboot the terminal. Antenna gain outside range HPA in antenna is out of If the problem persists, range contact your distributor. 9223 Antenna input Antenna voltage not as Reboot the terminal.
  • Page 138 Chapter 5: Maintenance and troubleshooting Event ID Displayed text Explanation Remedy (Hex) 10206 Terminal has reached a Move the terminal to a Closing terminal due to high critically high temperature, cooler location. and will reboot by itself. temperature 10208 The temperature in the Move the terminal to a POE disabled due to high temperature...
  • Page 139 Chapter 5: Maintenance and troubleshooting Event ID Displayed text Explanation Remedy (Hex) 10308 Software upload failed to Try running the update Software update failed. Try running initialize, can be a sporadic again. issue. the update again. If the problem persists, contact your distributor.
  • Page 140 Chapter 5: Maintenance and troubleshooting Event ID Displayed text Explanation Remedy (Hex) 11002 The battery level is low Charge the battery. See To Battery level low recharge batteries on page 116. 11003 The temperature is lower Only charge the battery Temperature too low for charging than the minimum charge...

  • Page 141: Log Files

    Support > Diagnostics report. Then click Generate report. Call log and data log The log holds detailed information on each call or data session to and from the EXPLORER 710, including date and time, phone numbers, duration, amount of data transferred etc.

  • Page 142: List Of Reserved Ip Subnets

    Chapter 5: Maintenance and troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. 1.

  • Page 143: Appendix A Technical Specifications

    Technical specifications General specifications Item Specification Type EXPLORER 710, BGAN Class 1 terminal Max. IP data rate, Rx/Tx 492 kbps/492 kbps (simultaneously) Streaming data 16, 32, 64, 128, 176 and 256 kbps, BGAN X-Stream, HDR Full asymmetric and symmetric, HDR Half asymmetric and...

  • Page 144: Battery Specifications

    Appendix A: Technical specifications Battery specifications Item Specification Battery type Lithium Ion Voltage 10.95 Volt Capacity Typ. 5700 mAh Time between recharging Tx time, max 2h30m @ 144 kbps 1h30m @ 492 kbps Rx time, max 3h30m @ 492 kbps Charge time 2h.

  • Page 145: Interfaces Specifications

    DC output 19 VDC, 65 W External battery connector The external battery connector is a custom connector strictly for connecting a Cobham SAT- COM EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010). 98-140012-H Interfaces specifications...
  • Page 146 Appendix A: Technical specifications Phone interface Connector pin-out RJ-11 Connector Function 1 2 3 4 Ring Female (Receptacle) Specifications Item Specification Connector type RJ-11, female Impedance User selectable in web interface, EURO is default. • EURO: 270 Ohm + 750 Ohm / 150 nF, or •...
  • Page 147 Appendix A: Technical specifications ISDN interface Connector pin-out Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Connector type RJ-45, female Data rate Voice 4 kbps Data 64 kbps Audio 3.1 kHz Max. cable length 100 m 98-140012-H Interfaces specifications...
  • Page 148 Appendix A: Technical specifications LAN interface Connector pin-out RJ-45 Connectors LAN 1 (PoE) LAN 2 LAN 2 LAN 1 (PoE) Rx+ (PoE+) Rx- (PoE+) Tx+ (PoE-) Female (Receptacle) Tx- (PoE-) Specifications Item Specification Number of connectors Dual Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and...
  • Page 149 Appendix A: Technical specifications WLAN access point Specifications Item Specification Standard IEEE 802.11 b/g Antenna External rotatable antenna for increased coverage Frequencies 2.4 GHz ISM band Max. coverage outdoor 100 m / 328 ft USB (Host) interface Connector pin-out Function VBUS Specifications Item...

  • Page 150: Detachable Bgan Antenna Specifications

    Appendix A: Technical specifications Antenna interface on transceiver Specifications Item Specification Connector type TNC, female Max. cable length Typically up to 100 m depending on the cable type Max. cable loss Max 20 dB cable loss at 1.5 to 1.7 GHz Max 3 dB cable loss at 50 to 60 MHz Max.

  • Page 151: Satellite Coverage

    Appendix A: Technical specifications Satellite coverage The EXPLORER 710 uses the Inmarsat I-4 satellites and the Alphasat satellite for satellite communication. The drawing below shows the coverage areas for these satellites. 98-140012-H Satellite coverage...
  • Page 152 This appendix lists the function, syntax and parameters for commands used with the EXPLORER 710. You can send commands to the EXPLORER 710 either with an SMS or via AT shell. SMS is very useful for remote operation, because you only need the terminal’s mobile number to access the terminal.
  • Page 153 _IUPDFW Send file from terminal to FTP server _ISENDFILE Get file from FTP server to terminal _IGETFILE Update configuration file _IUPDCFG Get input voltage of the EXPLORER 710 _ITDCIV Administrator password control ADPWRST Activate PDP context ACTIVATE Deactivate PDP context...
  • Page 154 • The command name and all keywords must be in upper case; most user-provided parameters are case sensitive but may be either case. • TE means Terminal Equipment - the equipment connected locally to the EXPLORER 710. SMS remote command summary Commands The table below summarizes the available SMS remote commands.
  • Page 155 Get parameters. Set parameters. <imei> <14 digits> IMEI of the EXPLORER 710, without dashes or check digit. <info_mode> For GPS query: position data only. For other queries: use verbose mode (with titles). For GPS query: position data plus SMS usage. For other queries: use terse mode (no titles).
  • Page 156 Appendix B: Command reference Parameter Values Meaning <ping_always> Send ping only if no traffic. Always send ping, regardless of data traffic. Placeholder when no value is specified. Note that the existing setting applies. <ping_interval> <integer> Interval between pings (minutes). Placeholder when no value is specified. Note that the existing setting applies. Three ping destination IP addresses.
  • Page 157 Parameter Values Meaning <wakeup> Set to NA. This parameter must be present, but is ignored because the EXPLORER 710 does not support wake up functions. <wanmode> Cellular modem if available at power-up User selection BGAN only Cellular modem only Not valid for EXPLORER 710...
  • Page 158 An ACTIVATE or DEACTIVATE command is in progress. INVALID RESTART REQUEST Attempt to perform restart before EXPLORER 710 has been running for at least 15 minutes. INVALID WANMODE REQUEST The requested WAN mode is not supported by the EXPLORER 710, or invalid parameters are used.

  • Page 159: At Commands

    • The command name and all keywords must be in upper case; most user-provided parameters are case sensitive but may be either case. • TE means Terminal Equipment - the equipment connected locally to the EXPLORER 710. 98-140012-H AT commands...
  • Page 160 Appendix B: Command reference M2M related AT commands The EXPLORER 710 does not support BGAN M2M SIM cards nor over-the-air software Note upgrade from the Inmarsat FUP server. The following tables summarize some of the most used AT commands for M2M operation.
  • Page 161 IP addresses, if a range of addresses is allowed. <local dir> <local dir> The name of the local directory in the EXPLORER 710 to use for getting or saving a file. <mode> Deferred activation.
  • Page 162 Appendix B: Command reference ATCO response codes The following response codes apply to the AT commands supported by SMS. Code Text Explanation General codes Complete Operation completed successfully. Unexpected software error Software error. Local file open error _IGETFILE: could not open local file after download. _ISENDFILE: could not open local file.
  • Page 163 Previous update has not finished yet. _IREMWEB command codes Global IP: <ip_addr> Remote connection to web interface is set up successfully. Indicates global IP address assigned to the EXPLORER 710’s own PDP context, to which an HTTP connection may be made. 98-140012-H AT commands...
  • Page 164 No parameters a. Up to 10 MAC addresses may be specified. b. Type _ITDCIV? to get the input voltage (in mV) of the EXPLORER 710 Parameters for other M2M related AT commands The table below summarizes the available parameters for the AT commands for M2M operation.
  • Page 165 Appendix B: Command reference AT commands for message (SMS) configuration The following AT commands are used for configuration of SMS. For details on parameters for the message configuration commands, see the 3GPP Note standard ETSI TS 127 005 V4.2.1. Command Parameters Function +CMGD <index>...
  • Page 166 Appendix B: Command reference Context management AT commands The table below summarizes some of the most used AT commands for context management. Parameters are explained in the table in the next section. For details, refer to the 3GPP standard TS 27.007. The context management AT commands can only be used over a BGAN connection Note and will not work on a cellular connection.
  • Page 167 Appendix B: Command reference Parameters for context management AT commands The table below summarizes the main parameters for the AT commands for context management. For details, refer to the 3GPP standard TS 27.007. Parameter Values Meaning <apn passwd> <apn passwd> Password for the APN.
  • Page 168 Appendix B: Command reference Parameter Values Meaning <protocol <protocol This number is uniquely assigned for the protocol being used. TCP is set to number> number> 6, and UDP is set to 17. The protocol number determines which protocol is used by the traffic flow filter (0-255). <source address <source address This is an IPv4 IP address and subnet mask (0.0.0.0.0.0.0.0 to...

  • Page 169: Appendix C Conformity

    Conformity General Approvals for the EXPLORER 710 are listed in the display menu of the EXPLORER 710 terminal. Select gears and then Properties > Conformity. The EXPLORER 710 is CE certified as stated in the simplified “EU Declaration of Conformity”, enclosed in electronic copy at the end of this appendix.

  • Page 170: Fcc

    WLAN antenna types approved for use with the EXPLORER 710: WLAN antenna for EXPLORER 710, part number 88-139591. Max gain: 1.89 dBi / 50 Ohm. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 171 The full text of the EU declaration of conformity is available at the following internet address: http://sync.cobham.com/satcom/support/downloads Document no.: 99-157450-A Thrane & Thrane A/S trading as Cobham SATCOM. Registered no.: DK - 65 72 46 18. Registered address: Lundtoftegaardsvej 93 D, 2800 Kgs. Lyngby, Denmark. www.cobham.com...

  • Page 172: Glossary

    Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data and telephony to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 173 Glossary ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics. IMEI International Mobile Equipment Identity. A unique number identifying your terminal. IMSI International Mobile Subscriber Identity. A number used to identify the user of a cellular network. It is a unique identification associated with all cellular networks. IMSO International Maritime Satellite Organisation.
  • Page 174 Glossary has restricted access. Power over Ethernet. A standard for combining power supply with transmission of data over the Ethernet. The source unit "injects" power into the Ethernet cable and the power is "picked up" at the connected device. PPPoE Point-to-Point Protocol over Ethernet.
  • Page 175 Glossary Wide Area Network. A telecommunications network or computer network that extends over a large geographical distance. In this manual, WAN is the external network via BGAN or cellular connection, whereas LAN is used for the local connection of equipment to the terminal.

  • Page 176: Index

    BGAN, 80 set up terminals, 77 app for smartphone connection, 9 charge AT commands EXPLORER 710 batteries, 116 access with IP, 37 smartphone or tablet, 46 list of, 143 charges for calls remote access with IP, 41...
  • Page 177 28, 33 troubleshooting, 121 Streaming definition, 33 total usage, 62 data connections hot-swap EXPLORER 710 batteries, 117 dedicated, 87 HTTP, redirect to HTTPS, 109 start and stop in display, 28 start and stop in web interface, 55...
  • Page 178 Index IC compliance, 160 IMEI number, 47 of calls, 61 included items, 8 of data connections, 61 indicator, Status LED, 125 of events, 70 initial inspection, 8 log in as administrator, 92 insert battery, 12 log out as administrator, 93 insert SIM card, 12 interfaces enable or disable, 31...
  • Page 179 115 AC⁄DC adapter, 136 update with USB, 114 precharging battery, 116 update with web interface, 71 view current EXPLORER 710 version, 47 view current EXPLORER Connect app version, 9 sound during pointing, 18 recovery Standard data software, 115...
  • Page 180 Index charge smartphone or tablet, 46 configure, 65 connector, 140 update software, 114 user name smartphone or IP handset, 68 user permissions setting up in web interface, 93 warning messages, 46, 70 warranty, 112 watchdog connection, 96 terminal, 97 web interface accessing, 50 change language, 78 definition, 50...
  • Page 181 98-140012-H www.cobhamsatcom.com Cobham Public...

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