COBHAM EXPLORER 710 User Manual
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COBHAM EXPLORER 710 User Manual

Handy portable terminal supporting simultaneous voice and data communication over bgan
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Summary of Contents for COBHAM EXPLORER 710

  • Page 1 EXPLORER 710 User manual...
  • Page 2 Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom, Service and support, or from the distributor.
  • Page 3 Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la santé, une distance minimale de 1 m est nécessaire entre l'utilisateur et l'avant de l'EXPLORER 710. Pour plus d'informations à propos de la distance de sécurité avec l'appareil (WLAN), veuillez consulter sur la page suivante.
  • Page 4 within -25 to 55 °C. Be aware that the terminal will get very hot when it is operated at 55 °C with all interfaces active and it is therefore marked with a heating label. FCC/IC Radiation Exposure statement WLAN: Transceiver Unit (when separated from the Antenna Unit): This equipment complies with FCC and IC radiation exposure limits for an uncontrolled environment.
  • Page 5 Antenna safety instructions Antenna safety instructions Use only manufacturer supplied antennas. Antenna minimum safe distance: 1 m Antenna gain Directional, with maximum gain of 14.6 dB with reference to isotropic. The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.

  • Page 6: About This Manual

    About this manual Intended readers This manual is a user manual for the EXPLORER 710. The manual is intended for anyone who is using or intends to use the EXPLORER 710. No specific skills are required to operate the EXPLORER 710. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 710 according to the guidelines in this manual.

  • Page 7: Table Of Contents

    To charge your smartphone or tablet ..............40 To see alerts ..........................41 Terminal settings in display ...................41 To see properties of the EXPLORER 710 in the display ......42 Tracking .............................42 Chapter 4 To use the web interface The EXPLORER Connect app ..................44...
  • Page 8 Table of Contents Status information ........................51 The Control panel ........................51 To use the logs ..........................52 Battery status information .....................53 To set up the interfaces ....................54 To manage IP handsets or smartphones ............58 Support features ........................59 Terminal settings ........................62 To set up your data connection packages ............67 Multiple data connections ....................69...
  • Page 9 Table of Contents Glossary ...................................119 Index ...................................123 98-140012-D...

  • Page 10: Chapter 1 Introduction To Explorer

    BGAN satellite - and you are online. The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network. With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including symmetric and asymmetric options so you only pay for the data you need.

  • Page 11: Features And Interfaces Of The Explorer 710

    • VPN (Virtual Private Network) access to corporate servers The EXPLORER 710 can withstand severe environmental conditions such as humidity, dust, extreme weather and changing temperatures. It is small in size and fits easily into a backpack or similar. With the detachable antenna it is well suited for temporary camps or fixed installations.

  • Page 12: Overview Of Interfaces

    Chapter 1: Introduction to EXPLORER 710 Overview of interfaces The EXPLORER 710 provides a number of interfaces for connection of various types of computers, phones and other equipment. Smartphone Tablet WLAN ISDN or Phone To get started on page 8 describes how to use each of the available interfaces.

  • Page 13: Your Explorer 710 Terminal

    Chapter 1: Introduction to EXPLORER 710 Your EXPLORER 710 terminal Overview The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit. Transport lock Antenna for BGAN and GNSS...

  • Page 14: Display And Keypad

    Chapter 1: Introduction to EXPLORER 710 Display and keypad The EXPLORER 710 has a display and keypad providing quick access to important functions and simple setup, and for displaying status. 1. Menu: Opens the display menu. For a menu overview, see next page.

  • Page 15: Display Menu

    EXPLORER 710 terminal. It also includes the complete feature set from the built-in web interface of the terminal, allowing you to set up and use the terminal with your smartphone.

  • Page 16: Sim Card

    SIM card The EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it, but you cannot make normal calls nor access the internet.

  • Page 17: Chapter 2 To Get Started

    If the contents are incomplete, if there is mechanical damage or defect, or if the system does not work properly, notify your dealer. What’s in the delivery The following items are included in the delivery: • EXPLORER 710 terminal including transceiver, antenna and antenna cable • Battery pack • AC/DC adapter •...

  • Page 18: To Open The Transport Latch

    Chapter 2: To get started The EXPLORER Connect app for smartphones If you want to use your smartphone with the EXPLORER 710, install the EXPLORER Connect app, which is available for iPhone at the Apple Store and for Android phones at Google Play.
  • Page 19 Chapter 2: To get started To detach the antenna (optional) You have two options for using the EXPLORER 710 antenna: Attached. You can go through the pointing process with the antenna and transceiver • attached as one unit. This means you have to move the entire terminal in order to point the antenna towards the BGAN satellite.

  • Page 20: To Insert The Sim Card

    The EXPLORER 710 can be used during the discharging process, but the remaining battery capacity may not be displayed correctly.

  • Page 21: To Remove The Battery

    Remove the SIM card as follows: 1. Slide the lock aside to open the SIM slot as shown. 2. Gently press the SIM card and let it pop out of the slot. 3. Remove the SIM card. 98-140012-D To unpack and assemble the EXPLORER 710...

  • Page 22: Cable Connections

    Chapter 2: To get started Cable connections Connectors The connector panel is placed on the side of the EXPLORER 710 and has the following connectors: ISDN LAN1 LAN2 (PoE) Phone DC in External battery 1 Ext battery connector for connecting an extra EXPLORER 710 battery.

  • Page 23: To Connect The Antenna

    Chapter 2: To get started To connect the antenna The antenna cable is connected at delivery. If you want to use the antenna separated from Note the transceiver, use a longer antenna cable and remove the transceiver from the antenna bracket.

  • Page 24: To Start Up The Explorer 710

    The default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed.

  • Page 25: To Point The Antenna

    40° 30° 20° 10° 0° 10° 20° 30° 40° 50° 60° 70° 80° 90° 180° 160° 140° 120° 100° 80° 60° 40° 20° 0° 20° 40° 60° 80° 100° 120° 140° 160° 180° 98-140012-D To start up the EXPLORER 710...
  • Page 26 2. Use the compass to locate the approximate direction from the antenna front face to the satellite. 3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal strength. Use the display and the pointing sound to guide you. Remember that the more accurately...

  • Page 27: The Registration Procedure

    Ready (or other status information): • Ready means the EXPLORER 710 is registered on the network and is ready to go online. If there is any other status information to show, e.g. if a call or data session is active or there is a warning, the display will show that instead.

  • Page 28: To Connect To The Wlan Interface

    WPA2. You can find the serial number in the display menu under Properties > Hardware > Unit serial number. Your device should now be connected to the EXPLORER 710. If you want to connect to the Internet, you must start a data connection, see...

  • Page 29: To Connect To The Lan Interface

    A suitable cable is provided with your EXPLORER 710. 2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER 710. The ISDN interface and the LAN interface use the same connector type. Be Important careful not to connect to the wrong interface.

  • Page 30: To Connect Your Phone To The Explorer 710

    EXPLORER 710. You can also find other SIP applications on the Internet. To connect your smartphone for making calls To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows: 1. Start up the EXPLORER 710 terminal.
  • Page 31 To connect a wired IP handset for making calls Make sure your IP handset complies with PoE class 2 (7 W). Note For details on initial setup of your IP handset and the EXPLORER 710, see • The documentation for your handset •...

  • Page 32: To Connect An Analogue Phone

    Do as follows: 1. Connect the cable to your phone. 2. Connect the other end of the cable to the Phone connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16.

  • Page 33: To Connect An Isdn Phone Or Modem

    Do as follows: 1. Connect the ISDN cable to your phone or modem. 2. Connect the other end of the cable to the ISDN connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16.

  • Page 34: To Make The First Call Or Data Session

    + is the prefix used in front of the country code for international calls. • Mobile number: The mobile number of the EXPLORER 710 you are calling. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on your mobile numbers, refer to your airtime subscription.
  • Page 35 You can find the serial number in the display menu under Properties > Hardware > Unit serial number. 7. When your device shows that it is connected to the EXPLORER 710, you can start a data connection as described in the next section.
  • Page 36 To start a data connection Do as follows: 1. Start up the terminal as described in To start up the EXPLORER 710 on page 15. 2. Connect your equipment to the interface you want to use. 3. Use the arrow keys to highlight the connection icon in the bottom left corner of the display.

  • Page 37: Fixed Antenna Installation

    To detach the antenna (optional) on page 10. 2. Mount the EXPLORER 710 antenna on a pole or a wall, for example using the Pole mount kit. 3. Connect the antenna cable between the antenna and the transceiver. 4. Start up the EXPLORER 710 and point the antenna as described in To point the antenna page 16.

  • Page 38: Chapter 3 To Use The Explorer

    To see alerts • Terminal settings in display • To see properties of the EXPLORER 710 in the display • Tracking User interfaces The following user interfaces are available when using the EXPLORER 710 • Phone • ISDN • • WLAN •...
  • Page 39 Note of the interfaces independently. To enable or disable an interface using the web interface, do as follows: 1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or WLAN interface. See: • on page 20 To connect to the LAN interface •...

  • Page 40: Data Connection With Computer, Smartphone Or Tablet

    Chapter 3: To use the EXPLORER 710 3. When the web interface opens, click ? (Control panel) from the bottom right corner of the page. 4. Locate the tile with the interface you want to enable or disable. • ? means the interface is disabled.

  • Page 41: Standard Or Streaming Data

    67. Bonding of terminals You can connect two EXPLORER 710 terminals to obtain a higher bandwidth. This is useful for UDP connections such as video and audio transmissions. A bonding server must first be set up, in order receive and “reassemble” the two Note signals into one at the receiving end.
  • Page 42 Chapter 3: To use the EXPLORER 710 The two terminals will now find each other and decide which terminal is “master” and which one is “slave”. 6. When the two terminals are ready, the display on the slave terminal reads Bonding slave mode.
  • Page 43 You cannot see in the display nor in the web interface if a PPPoE connection is active! Note Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER 710 system. Use PPPoE if you want to control your connection independently of the web interface. Possible applications are: •...
  • Page 44 Chapter 3: To use the EXPLORER 710 Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information. • For setups that have a check box for “Enable LCP extensions”, deselect this.

  • Page 45: To Access The Terminal Using At Commands

    2. On the connected computer, start a Telnet session. 3. Select TCP/IP and type in the IP address and port number. • For local connection, use the local IP address of the EXPLORER 710 (default 192.168.0.1) and port number 5454.
  • Page 46 Chapter 3: To use the EXPLORER 710 To activate a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote access with SMS on page 83.

  • Page 47: Phone Connection

    For information on how to set up the call types in the web interface, see Phone interface on page 56. setup To make or receive a phone call with EXPLORER 710 Smartphone, analogue phone, ISDN phone or IP handset First connect your phone to the relevant interface. For further information, see: •...
  • Page 48 Chapter 3: To use the EXPLORER 710 To receive a call By default, all devices connected to the EXPLORER 710 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types page 38.

  • Page 49: To Charge Your Smartphone Or Tablet

    To make local phone calls You can make local calls between phones connected to the EXPLORER 710. For an overview of the available numbers, see the table in the previous section.

  • Page 50: To See Alerts

    The default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed. To switch between automatic and manual power up of the terminal, do as follows: 1.

  • Page 51: To See Properties Of The Explorer 710 In The Display

    The EXPLORER 710 must be set up to match this server. For information how to set up the EXPLORER 710, see To set up tracking on page 74. Once set up on both sides, the EXPLORER 710 will send position reports to the server as specified.

  • Page 52: Chapter 4 To Use The Web Interface

    Chapter 4 To use the web interface This chapter describes how to use the web interface or the Terminal Access part of the EXPLORER Connect app to operate, set up and configure your system. It has the following sections: • The EXPLORER Connect app •...

  • Page 53: The Explorer Connect App

    Chapter 4: To use the web interface The EXPLORER Connect app If you are using a smartphone to configure your EXPLORER 710, you can use the EXPLORER Connect app, which is available for iPhone (from the Apple Store) and for Android phones (from Google Play).
  • Page 54 Chapter 4: To use the web interface To change the language When you have access to the web interface, if you want to display a different language than English, do as follows:  1. Select the Control panel in the top-right corner. 2.
  • Page 55 Chapter 4: To use the web interface Contents section shows the contents of the selected page. This section is used for • viewing or changing settings, or for performing actions. On the opening page, this section is used to start and stop data connections. Status section shows the status of the terminal and the network connection, position •...

  • Page 56: To Enter The Sim Pin In The Web Interface

    Chapter 4: To use the web interface To see your current location and to move back through the Control Panel • menu, use the breadcrumbs just below the icon bar. To scroll through longer pages, use the scroll bar or swipe. •...

  • Page 57: To Point The Antenna (Bgan)

    Chapter 4: To use the web interface To point the antenna (BGAN) Before you can use the BGAN network, you must point the antenna in the direction of the satellite and find the best possible signal strength. For detailed information on the pointing procedure, see on page 16.

  • Page 58: To Control Data Connections From Web Interface

    BGAN network. Otherwise you cannot start data connections. To start and stop data connections on your EXPLORER 710, do as follows: 1. In the opening page, locate the connection package you want to start.
  • Page 59 You can use these connections as they are or build your own connection packages. The EXPLORER 710 also offers a bonding function, where you can connect two EXPLORER 710 terminals to double the bandwidth. For set up of the connection packages, see the section on page 67.

  • Page 60: Status Information

    If not, click  to show the status page. Click  again to return to the previous page. The Control panel The Control panel is used for accessing the settings and functions of your EXPLORER 710.  To open the Control panel, click from the bottom right corner of the web interface.

  • Page 61: To Use The Logs

    Chapter 4: To use the web interface To use the logs To access the logs  and select Logs from the menu. The Logs page contains: To access the Logs, select Call log: A list of all incoming, outgoing and missed calls since the log was last cleared. •...

  • Page 62: Battery Status Information

    Note remaining time will be shorter if the terminal is used a heavily (more interfaces in use and more calls and data sessions active). For more information on the EXPLORER 710 batteries, see • To insert the battery on page 11 •...

  • Page 63: To Set Up The Interfaces

    Chapter 4: To use the web interface To set up the interfaces LAN interface setup The terminal has two LAN connectors. LAN#1 is with PoE (Power over Ethernet). To configure the LAN interface, do as follows:  1. In the Control panel , click the LAN tile.

  • Page 64: Port Forwarding

    3. Select Active to activate the port forwarding. 4. Type in the Incoming port start and the Incoming port end. This is the range of port numbers on the EXPLORER 710 for which incoming traffic to the EXPLORER 710 will be forwarded.
  • Page 65 Chapter 4: To use the web interface This is the IP address to which the incoming traffic is forwarded. 6. Type in the Destination port start and the Destination port end. This is the range of port numbers, in this example on the mail server, to which the incoming traffic will be forwarded.
  • Page 66 Chapter 4: To use the web interface ISDN interface setup To configure the ISDN interface, do as follows:  1. In the Control panel , click the ISDN tile. 2. Click the ISDN number you want to change settings for. 3.

  • Page 67: To Manage Ip Handsets Or Smartphones

    9. In the smartphone or IP handset, enter the local number and the password you just entered in the EXPLORER 710. See the documentation for your handset for details. The user name is also the local number for the handset.

  • Page 68: Support Features

    Chapter 4: To use the web interface Support features  (Control panel) > Support. To open the Support page, select To view the Alerts  When an alert is registered, the web interface shows a warning icon in the icon bar as long as the alert is active.

  • Page 69: To Update Software

    Once connected, do not remove DC power until the software update is completed. To update the software in the EXPLORER 710, do as follows: 1. Download the new software or acquire the software from Cobham SATCOM and save it on your computer. ...

  • Page 70: To Reset The Administrator Password

    To enable the administrator password on page 76. About The About page shows the Serial number and software version of your EXPLORER 710 and legal information. It also shows your Help desk information, if it has been entered under Advanced > Help desk.

  • Page 71: Terminal Settings

    Chapter 4: To use the web interface Terminal settings  (Control panel) > Terminal settings. To configure the terminal settings, select 98-140012-D Terminal settings...
  • Page 72 With this setting, the terminal will go through the pointing procedure every time the terminal is powered. • If the EXPLORER 710 antenna is placed in a fixed position and the signal strength is sufficient, select Automatic to make the EXPLORER 710 automatically register on the satellite network when the terminal is powered.
  • Page 73 • Select Router mode if one or more computers are connected and the EXPLORER 710 should act as a router. When Router mode is selected, the EXPLORER 710 uses the built- in NAT module for making the necessary address translations.
  • Page 74 This is the address used to access the web interface. The default IP address is 192.168.0.1. If the EXPLORER 710 is in modem mode and connected to the BGAN network Note (see previous step), you cannot use this address to access the web interface, because the network dynamically assigns the IP address for the EXPLORER 710.

  • Page 75: To Enable Or Disable The Pointing Sound

    Chapter 4: To use the web interface To set up channel bonding You can connect two EXPLORER 710 terminals to obtain a higher bandwidth. First set up each of the two terminals as described below. A bonding server must first be set up, in order receive and “reassemble” the two Note signals into one at the receiving end.

  • Page 76: To Set Up Your Data Connection Packages

    Chapter 4: To use the web interface To select the GNSS type To select which navigation system to use with your EXPLORER 710, do as follows: 1. In the Terminal settings page, locate the GNSS section. 2. Select GPS or GLONASS.
  • Page 77 Chapter 4: To use the web interface To change the contents of a connection package  To change the contents of a connection package, click in the right side of the tile with the connection package that you want to change. If you want to Do as follows Click Properties, type in the new name and click...

  • Page 78: Multiple Data Connections

    2: A Standard connection (for email etc.). Select “No filter”. When you have started this connection package, your video input to the EXPLORER 710 terminal is now automatically routed to the 256 kbps streaming connection. All other traffic is routed to the Standard data connection.
  • Page 79 Chapter 4: To use the web interface To create a package with multiple connections 1. From the startup page, click New connection package. 2. Type a name for the new connection package and click Save. 3. Click Click here to create connections. 4.
  • Page 80 Chapter 4: To use the web interface 5. Select a predefined filter for your new connection. The predefined filters are: • UDP: Filters traffic using UDP protocol (such as video streaming or Voice over IP). • TCP: Filters Traffic using TCP protocol (such as web browsing) •...
  • Page 81 Chapter 4: To use the web interface If you need a different filter than the ones available, you can log in as Note administrator and add new filters to the list. See Traffic flow filter templates page 86. The connection package now shows your first connection. 6.
  • Page 82 When traffic is detected on the LAN or WLAN interface, the filters are used to route the traffic. E.g. if you connect your video equipment with UDP traffic to the EXPLORER 710, your video transmission will use the connection that has UDP in the filter settings (128 Streaming in the example above).

  • Page 83: To Set Up Tracking

    Chapter 4: To use the web interface To set up tracking You can set up the EXPLORER 710 to report to a server at certain time intervals. To set up tracking, do as follows:  , select Tracking. 1. From the Control panel 2.
  • Page 84 • User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name. 7. Type in the Report interval in hours (h) and minutes (m). Example: If you type in 1 h 30 m, the EXPLORER 710 will send a report for every 1½ hour. 8. Click Save.

  • Page 85: Advanced Settings

    Advanced settings First time use The first time you access the EXPLORER 710 web interface the administrator password is disabled, so you have access to all settings. If you want to use an administrator password, you can enable it as described in the next section.

  • Page 86: To Set Up User Permissions

    AT commands. AT commands are low-level commands used to control modems, in this case the EXPLORER 710. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Under Allow user accounts:, select Service user account if you want to enable the use of a service user account.

  • Page 87: To Restore Factory Settings

    To restore factory settings To restore the factory settings of the EXPLORER 710, do as follows: 1. Under Advanced, select Factory reset. All configuration will be lost and the EXPLORER 710 will return to the default Important configuration. 2. Click OK.
  • Page 88 Configuration files can only be exchanged between terminals with the same software Note version! To save a configuration to a file To save the current configuration of your EXPLORER 710 to a file on your computer, do as follows: 5. In the Advanced page, click Load/save configuration. 6. Click Save configuration.

  • Page 89: Link Monitoring

    Data limits You can set a limit for the use of data services with the EXPLORER 710 system. Once the entered limit is reached, the connection is automatically stopped. This is recorded in the data log.

  • Page 90: Call Charges

    Chapter 4: To use the web interface Call charges Cobham SATCOM does not take responsibility for the correctness of the estimated Note charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.

  • Page 91: Remote Management

    Chapter 4: To use the web interface Remote management You can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel. 98-140012-D Advanced settings...
  • Page 92 If you want to receive an SMS with the IP address of the terminal after Important sending an activation SMS, you must select Send SMS confirmation. 3. Select Enable access to AT commands, if you want to enable the EXPLORER 710 to receive AT commands via SMS for remote management. 98-140012-D...

  • Page 93: Remote Control Of Tracking

    Remote control of tracking When you are using the tracking function of the EXPLORER 710, you can set up the terminal so that the tracking server can access the EXPLORER 710 e.g. to start or stop tracking or to change reporting intervals.
  • Page 94 Chapter 4: To use the web interface 4. To add a new connection type, click Add template and proceed with the next steps. 5. Select an existing Connection template as a basis for your new template. 6. Type in a suitable Name for the connection type. 7.
  • Page 95 Chapter 4: To use the web interface Traffic flow filter templates The traffic flow filters are used to filter the data traffic, so you can use different connection types for different types of traffic. There are two predefined filters, UDP and TCP. UDP is used for traffic using UDP protocol (such as video streaming or Voice over IP) •...
  • Page 96 Chapter 4: To use the web interface 5. Type in a suitable name for the filter. 6. Select the item(s) you want to use for filtering and enter the details for the item(s). You can select one or more of the following items: •...
  • Page 97 1. Help desk Under Help desk you can enter the contact information you want for your EXPLORER 710. The Help desk contact information is empty by default. You must provide the contact information, e.g. the phone number for your Airtime Provider. Do as follows: 1.

  • Page 98: Chapter 5 Maintenance And Troubleshooting

    Cobham SATCOM Self Service Center web- portal, which may help you solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user training, technical support, arranging on-site repair or sending the product for repair.

  • Page 99: Software Update

    1. Download the EXPLORER 710 software image from the Cobham SATCOM support server to your computer. 2. Insert the USB memory stick into your computer and copy the EXPLORER 710 software image file to the drive. 3. Rename the file name to "tt3720b.tiif".
  • Page 100 To prepare the USB stick on page 90. 2. In the display keypad, hold down the "<" and ">" keys while powering on the EXPLORER 710. The EXPLORER 710 powers up and the display shows: SAFE MODE. 3. Insert the USB memory stick with the new software into the EXPLORER 710 USB connector on the front.

  • Page 101: Maintenance

    Never leave the battery fully discharged for a longer period of time. If the battery is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER 710. If the Battery is stored for more than a month, see Storage at the end of this section.

  • Page 102: Accurate Display Of The Battery Capacity

    Chapter 5: Maintenance and troubleshooting To connect an extra, external EXPLORER 710 battery If you are not close to a power source, you may want to use an extra EXPLORER 710 battery as backup. Do as follows: 1. Acquire an extra EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010).

  • Page 103: Disposal Of The Explorer

    Chapter 5: Maintenance and troubleshooting Storage Do not leave the battery inserted in the EXPLORER 710 during storage. If the battery is not to be used for a longer period of time, do as follows: 1. Fully charge the battery.

  • Page 104: Troubleshooting

    If the contacts are damaged, replace the battery. Press  and  simultaneously on There is no light in the The EXPLORER 710 may be in power indicator nor in Stealth Mode (all lights and the display keypad. This will toggle the display when the sounds are off).
  • Page 105 11. insert the SIM card The display shows The EXPLORER 710 is unable Make sure the view to the GNSS to register on the network, satellites is not blocked. No position fix.
  • Page 106 GNSS If the EXPLORER 710 has not To help the EXPLORER 710 obtain system. been used recently within the position fix, it should be placed...
  • Page 107 110. Incoming calls: The call type Make sure the call type used for used for the call is not calls to the EXPLORER 710 is selected in the web interface. selected in the web interface. Access the web interface and select Control panel >...
  • Page 108 111. Incoming phone calls: The Make sure the call type used for call type used for the call is calls to the EXPLORER 710 is not selected in the web selected in the web interface. interface. Access the web interface and select Control panel >...
  • Page 109 The WLAN interface is Enable the interface by selecting cannot be established. disabled in the the WLAN interface icon in the EXPLORER 710 display, or by accessing the web interface and selecting Control panel > WLAN > Enable. Your computer or...

  • Page 110: Status Indicator

    Uploading software to the terminal Power off or Stealth mode Event messages and status messages In the display of the EXPLORER 710 you can see status messages and alerts that are currently active.  When an alert is active, the display shows a warning symbol .

  • Page 111: List Of Messages

    Chapter 5: Maintenance and troubleshooting List of messages The following list explains some of the messages that may show in the display of the EXPLORER 710. Displayed text Explanation Remedy The temperature in the Move the terminal to a PoE port is shut terminal is too high.
  • Page 112 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy The terminal failed to Restart the connection e.g. Connection failed. establish a connection. from the display. See start or stop a data on page 32. connection See the Data log information on the error. The data connection was lost.
  • Page 113 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy The terminal is not registered You can only make a Not registered to on the satellite network. connection if the terminal is the network registered on the satellite network. Make sure that: •...
  • Page 114 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy The system no longer Make sure the antenna has a Satellite signal receives a signal from the clear view to the satellite. lost satellite. The SIM card is not accepted Enter the PIN and wait for SOS calls only by the network.

  • Page 115: Log Files

    Support > Diagnostics report. Then click Generate report. Call log and data log The log holds detailed information on each call or data session to and from the EXPLORER 710, including date and time, phone numbers, duration, amount of data transferred etc.

  • Page 116: Technical Specifications

    Technical specifications General specifications Item Specification Type EXPLORER 710, BGAN Class 1 terminal Max. IP data rate, Rx/Tx 492 kbps/492 kbps (simultaneously) Streaming data 32, 64, 128, 176 and 256 kbps, BGAN X-Stream, HDR Full asymmetric and symmetric, HDR Half asymmetric and...

  • Page 117: Battery Specifications

    Appendix A: Technical specifications Battery specifications Item Specification Battery type Lithium Ion Voltage 10.95 Volt Capacity Typ. 5700 mAh Time between recharging Tx time, max 2h30m @ 144 kbps 1h30m @ 492 kbps Rx time, max 3h30m @ 492 kbps Charge time 2h.

  • Page 118: Interfaces Specifications

    DC output 19 VDC, 65 W External battery connector The external battery connector is a custom connector strictly for connecting a Cobham SATCOM EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010). 98-140012-D Interfaces specifications...

  • Page 119: Phone Interface

    Appendix A: Technical specifications Phone interface Connector pin-out Function Ring Specifications Item Specification Connector type RJ-11, female Impedance 180 Ohm + 750 Ohm / 150 nF Max. cable length 100 m / 80 Ohm 98-140012-D Interfaces specifications...

  • Page 120: Isdn Interface

    Appendix A: Technical specifications ISDN interface Connector pin-out Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Connector type RJ-45, female Data rate Voice 4 kbps Data 64 kbps Audio 3.1 kHz Max. cable length 100 m 98-140012-D Interfaces specifications...
  • Page 121 Appendix A: Technical specifications LAN interface, 2-port Connector pin-out Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Number of connectors Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition Max. data rate 10/100 Mbps Max.

  • Page 122: Wlan Access Point

    Appendix A: Technical specifications WLAN access point Specifications Item Specification Standard IEEE 802.11 b/g Antenna External rotatable antenna for increased coverage Frequencies 2.4 GHz ISM band Max. coverage outdoor 100 m / 328 ft USB (Host) interface Connector pin-out Function VBUS Specifications Item...

  • Page 123: Detachable Bgan Antenna Specifications

    Appendix A: Technical specifications Antenna interface on transceiver Specifications Item Specification Connector type TNC, female Max. cable length Typically up to 100 m depending on the cable type Max. cable loss Max 20 dB cable loss at 1.5 to 1.7 GHz Max 3 dB cable loss at 50 to 60 MHz Max.

  • Page 124: Satellite Coverage

    Appendix A: Technical specifications Satellite coverage The EXPLORER 710 uses the Inmarsat I-4 satellites and the Alphasat satellite for satellite communication. The drawings below show the coverage areas for these satellites. Inmarsat I-4 coverage 90° 80° 70° 60° 50° 40°...

  • Page 125: Conformity

    Select  and then Properties > Conformity. CE (R&TTE) The EXPLORER 710 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. The WLAN interface is CE certified through the manufacturer of the WLAN card.

  • Page 126: Fcc

    WLAN antenna types approved for use with the EXPLORER 710: WLAN antenna for EXPLORER 710, part number 88-139591. Max gain: 1.89 dBi / 50 Ohm. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 128 Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data and telephony to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 129 Glossary Industry Canada (French: Industrie Canada) is the department of the Government of Canada with a mandate of fostering a growing, competitive, knowledge-based Canadian economy. ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics. IMEI International Mobile Equipment Identity. A unique number identifying your terminal. IMSI International Mobile Subscriber Identity.
  • Page 130 Glossary Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations. Private Branch Exchange, telephone exchange that serves a particular business or office. Personal Identification Number.
  • Page 131 Glossary User Datagram Protocol. Part of the TCP/IP suite of protocols used for data transferring. UDP is known as a "stateless" protocol, meaning it doesn’t acknowledge that the packets being sent have been received. For this reason, the UDP protocol is typically used for streaming media.
  • Page 132 CE compliance, 116 connect, 23 channel bonding, 32 antenna set up terminals, 66 connect, 14 charge connector, 114 EXPLORER 710 batteries, 92 detach, 10 smartphone or tablet, 40 fixed, 28 charges for calls point, 16 estimating, 81 separate from transceiver, 10...
  • Page 133 53 data connections start and stop in display, 27 start and stop in web interface, 49 DC input hot-swap EXPLORER 710 batteries, 93 connect, 14 connector, 109 default IP address, 44 delivery contents, 8 detach the antenna, 10...
  • Page 134 Index included items, 8 log in as administrator, 76 indicator, Status LED, 101 log out as administrator, 77 initial inspection, 8 logs, clear, 81 insert battery, 11 insert SIM card, 11 interfaces enable or disable, 30 maximum for data, 80 internet connection mode menu in display, 6 setting, 64...
  • Page 135 Index port forwarding, 55 smartphone position charge via USB, 40 troubleshooting, 97 connect for calls, 21 power manage in the terminal, 58 connecting, 14 SIP settings, 22 Power connector, 109 user name and password, 58 power supply AC⁄DC adapter, 109 activate data connection, 37 precharging battery, 92 software...
  • Page 136 Index user permissions setting up in web interface, 77 warning messages, 41, 59 warranty, 89 web interface accessing, 44 change language, 67 definition, 44 navigating, 46 what’s in the delivery, 8 WLAN automatic activation of, 65 configure, 54 connect to, 19 98-140012-D...
  • Page 137 98-140012- www.cobham.com/satcom...

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