COBHAM Explorer 710 User Manual
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COBHAM Explorer 710 User Manual

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Summary of Contents for COBHAM Explorer 710

  • Page 1 EXPLORER 710 User manual...
  • Page 2 Thrane & Thrane A/S is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source. Thrane & Thrane A/S is trading as Cobham SATCOM. Copyright © 2014 Thrane & Thrane A/S. All rights reserved.
  • Page 3 Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these requirements.
  • Page 4 within -25 to 55 C. Be aware that the terminal will get very hot when it is operated at 55 C with all interfaces active and it is therefore marked with a heating label. FCC/IC Radiation Exposure statement WLAN: Transceiver Unit (when separated from the Antenna Unit): This equipment complies with FCC and IC radiation exposure limits for an uncontrolled environment.
  • Page 5 Antenna Safety Instructions Antenna Safety Instructions Use Only Manufacturer Supplied Antennas Antenna Minimum Safe Distance: 1 m Antenna Gain Directional, with maximum gain of 14.6 dB with reference to isotropic. The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.

  • Page 6: About This Manual

    About this manual Intended readers This manual is a user manual for the EXPLORER 710. The manual is intended for anyone who is using or intends to use the EXPLORER 710. No specific skills are required to operate the EXPLORER 710. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 710 according to the guidelines in this manual.

  • Page 7: Table Of Contents

    To connect the antenna ........................14 To connect power ..........................14 Starting up the EXPLORER 710 ...................15 Automatic power up ........................15 To switch the EXPLORER 710 on or off ..................15 To enter the SIM PIN ........................15 To point the antenna ........................16 The registration procedure ......................17 98-140012-B...
  • Page 8 To connect a phone using LAN or WLAN ................31 To connect an analogue phone ....................33 To connect an ISDN phone or modem ..................34 To make or receive a phone call with EXPLORER 710 .............35 Local numbers and special functions ..................36 To charge your smartphone or tablet ..................37 Viewing event messages ....................37...
  • Page 9 Configuring the USB interface ..................54 Managing IP handsets or smartphones ..............55 Overview ..............................55 To manage IP handsets or smartphones in your EXPLORER 710 .......55 Support ...............................56 To create a diagnostics report ....................56 To view the event list ........................57 To update software ..........................57 To view extended status ........................57...
  • Page 10 Recovery software upload ......................73 Maintenance ..........................74 Normal use of the battery ......................74 To recharge batteries ........................74 To connect an extra, external EXPLORER 710 battery ............75 Accurate display of the battery capacity ................75 Storage ..............................76 Disposal of the EXPLORER 710 ....................76 98-140012-B...
  • Page 11 Table of Contents Troubleshooting ........................77 Troubleshooting guide ........................77 Status signalling ..........................83 List of messages ..........................84 Log files ..............................86 Diagnostics report ..........................86 Call log and data log .........................86 App. A Technical specifications General specifications ......................87 Battery specifications ......................88 Interfaces specifications ....................89 Power input ............................89 External battery connector ......................89 Phone interface ..........................90...

  • Page 12: Chapter 1 Introduction To Explorer

    BGAN satellite - and you are online. The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network. With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including symmetric and asymmetric options so you only pay for the data you need.

  • Page 13: Features And Interfaces Of The Explorer 710

    • VPN (Virtual Private Network) access to corporate servers The EXPLORER 710 can withstand severe environmental conditions such as humidity, dust, extreme weather and changing temperatures. It is small in size and fits easily into a backpack or similar. With the detachable antenna it is well suited for temporary camps or fixed installations.

  • Page 14: Overview Of Interfaces

    Chapter 1: Introduction to EXPLORER 710 Overview of interfaces The EXPLORER 710 provides a number of interfaces for connection of various types of computers, phones and other equipment. Smartphone Tablet WLAN ISDN or Phone Using the EXPLORER 710 on page 21 describes how to use each of the available interfaces.

  • Page 15: Your Explorer 710 Terminal

    Chapter 1: Introduction to EXPLORER 710 Your EXPLORER 710 terminal Overview The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit. Transport lock Antenna for BGAN and GNSS...

  • Page 16: Display And Keypad

    Chapter 1: Introduction to EXPLORER 710 Display and keypad The EXPLORER 710 has a display and keypad providing quick access to important functions and simple setup, and for displaying status. 1. Menu: Opens the display menu. For a menu overview, see next page.

  • Page 17: User Interfaces

    EXPLORER 710 terminal. It also includes the complete feature set from the built-in web interface of the terminal, allowing you to set up and use the terminal with your smartphone.

  • Page 18: Compass

    SIM card The EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it, but you cannot make normal calls nor access the internet.

  • Page 19: Chapter 2 Getting Started

    If the contents are incomplete, if there is mechanical damage or defect, or if the system does not work properly, notify your dealer. What’s in the delivery The following items are included in the delivery: • EXPLORER 710 terminal including transceiver, antenna and antenna cable • Battery pack • AC/DC adapter •...

  • Page 20: To Open The Transport Latch

    You can now access the keypad and connectors on the EXPLORER 710. To detach the antenna (optional) You have two options for using the EXPLORER 710 antenna: Attached. You can go through the pointing process with the antenna and transceiver •...
  • Page 21 Chapter 2: Getting Started To detach the antenna, do as follows: 1. Locate the slide locks on the bottom of the terminal. 2. Press and slide the locks outwards while lifting the transceiver to release it from the antenna bracket. 3.

  • Page 22: To Insert The Sim Card

    The EXPLORER 710 can be used during the discharging process, but the remaining battery capacity may not be displayed correctly.

  • Page 23: To Remove The Battery

    Chapter 2: Getting Started To remove the battery For protection of the transceiver, always leave the battery inserted. Only remove the Note battery to replace it. To remove the battery, do as follows: 1. If the transceiver and antenna are attached, open the transport latch and detach the antenna as described in To detach the...

  • Page 24: Connecting Cables

    Chapter 2: Getting Started Connecting cables Connectors The connector panel is placed on the side of the EXPLORER 710 and has the following connectors: ISDN LAN1 LAN2 (PoE) Phone DC in External battery 1 Ext battery connector for connecting an extra EXPLORER 710 battery.

  • Page 25: To Connect The Antenna

    Chapter 2: Getting Started To connect the antenna The antenna cable is connected at delivery. If you want to use the antenna separated from Note the transceiver, use a longer antenna cable and remove the transceiver from the antenna bracket. See the To detach the antenna (optional) on page 9.

  • Page 26: Starting Up The Explorer 710

    The default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed.

  • Page 27: To Point The Antenna

    50° 40° 30° 20° 10° 0° 10° 20° 30° 40° 50° 60° 70° 80° 90° 180° 160° 140° 120° 100° 80° 60° 40° 20° 0° 20° 40° 60° 80° 100° 120° 140° 160° 180° 98-140012-B Starting up the EXPLORER 710...

  • Page 28: The Registration Procedure

    2. Use the compass to locate the approximate direction from the antenna front face to the satellite. 3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal strength. Use the display and the pointing sound to guide you.

  • Page 29: Making The First Call Or Data Session

    READY (or other status information): • READY means the EXPLORER 710 is registered on the network and is ready to go online. If there is any other status information to show, e.g. if a call or data session is active or there is a warning, the display will show that instead.

  • Page 30: To Make The First Data Connection (Lan)

    + is the prefix used in front of the country code for international calls. • Mobile number: The mobile number of the EXPLORER 710 you are calling. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on your mobile numbers, refer to your airtime subscription.

  • Page 31: Fixed Antenna Installation

    To detach the antenna (optional) on page 9. 2. Mount the EXPLORER 710 antenna on a pole or a wall, for example using the Pole mount kit. 3. Connect the antenna cable between the antenna and the transceiver. 4. Start up the EXPLORER 710 and point the antenna as described in To point the antenna page 16.

  • Page 32: Chapter 3 Using The Explorer

    • Adjusting the display • Automatic power up • Viewing properties of the EXPLORER 710 • Tracking the terminal User interfaces The following user interfaces are available when using the EXPLORER 710 • Phone • ISDN • • WLAN •...

  • Page 33: Enabling Or Disabling An Interface

    Note of the interfaces independently To enable or disable an interface using the web interface, do as follows: 1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or WLAN interface. See: • on page 25 To connect to the LAN interface •...

  • Page 34: Using A Computer, Smartphone Or Tablet

    Chapter 3: Using the EXPLORER 710  3. When the web interface opens, click (Control panel) from the bottom right corner of the page. 4. Locate the tile with the interface you want to enable or disable.  means the interface is disabled.

  • Page 35: Standard Or Streaming Data

    Configuring the WLAN interface on page 50. Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered on the BGAN network, and automatic activation is enabled in the terminal, the connection to the Internet is established automatically. The status text in the display shows if there is an active data connection.

  • Page 36: To Connect To The Lan Interface

    A suitable cable is provided with your EXPLORER 710. 2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER 710. The ISDN interface and the LAN interface use the same connector type. Be Important careful not to connect to the wrong interface.

  • Page 37: To Start Or Stop A Data Connection (Lan Or Wlan) Using The Display

    Chapter 3: Using the EXPLORER 710 To start or stop a data connection (LAN or WLAN) using the display By default, if the terminal is powered, pointed and registered on the BGAN network, a Standard data connection is automatically established when LAN or WLAN equipment is connected.

  • Page 38: Using Pppoe (Point-To-Point Protocol Over Ethernet)

    You cannot see in the display nor in the web interface if a PPPoE connection is active! Note Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER 710 system. Use PPPoE if you want to control your connection independently of the web interface and the Thrane IP Handset.
  • Page 39 Chapter 3: Using the EXPLORER 710 To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription. Note for MAC OS: User name and password are required. Use user name void and password void.

  • Page 40: To Access The Terminal Using At Commands

    2. On the connected computer, start a Telnet session. 3. Select TCP/IP and type in the IP address and port number. • For local connection, use the local IP address of the EXPLORER 710 (default 192.168.0.1) and port number 5454.
  • Page 41 Chapter 3: Using the EXPLORER 710 To activate a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote access with SMS on page 68.

  • Page 42: Using A Phone

    You can also make local calls to other handsets connected to the EXPLORER 710. Make sure your phone has an integrated SIP client. Cobham SATCOM offers the Note EXPLORER Connect smartphone app with a SIP client. You can also find other SIP applications available for download on the Internet.
  • Page 43 • Managing IP handsets or smartphones on page 55 To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows: 1. Start up the EXPLORER 710 terminal. 2. Connect your smartphone to the wireless access point of the EXPLORER 710.

  • Page 44: To Connect An Analogue Phone

    Do as follows: 1. Connect the cable to your phone. 2. Connect the other end of the cable to the Phone connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16.

  • Page 45: To Connect An Isdn Phone Or Modem

    Do as follows: 1. Connect the ISDN cable to your phone or modem. 2. Connect the other end of the cable to the ISDN connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16.

  • Page 46: To Make Or Receive A Phone Call With Explorer 710

    EXPLORER 710 show an error message. To receive a call By default, all devices connected to the EXPLORER 710 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types page 31.

  • Page 47: Local Numbers And Special Functions

    To make local phone calls You can make local calls between phones connected to the EXPLORER 710. For an overview of the available numbers, see the table in the previous section.

  • Page 48: To Charge Your Smartphone Or Tablet

    The default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed. To switch between automatic and manual power up of the terminal, do as follows: 1.

  • Page 49: Viewing Properties Of The Explorer 710

    5. To see the IMEI number of the EXPLORER 710, select IMEI. Tracking the terminal The EXPLORER 710 can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals.

  • Page 50: Chapter 4 Using The Web Interface

    Chapter 4 Using the web interface This chapter describes how to use the web interface to operate, set up and configure your system. It has the following sections: • Introduction • Entering the SIM PIN in the web interface • Pointing the antenna •...

  • Page 51: Introduction

    To access the web interface, do as follows: 1. Start up the terminal. For details, see Starting up the EXPLORER 710 on page 15. 2. Connect your computer to the terminal. 3. Open your browser and enter ut.bgan in the address bar.
  • Page 52 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. Name and icon of current page (on opening page: the name of the product) Icon bar Contents section Breadcrumbs...
  • Page 53 Chapter 4: Using the web interface Icons in the icon bars The icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary. Icon Explanation Power status. The icon changes according to status. Click to see detailed battery status.

  • Page 54: Entering The Sim Pin In The Web Interface

    Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This depends on Note whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.

  • Page 55: Pointing The Antenna

    Chapter 4: Using the web interface Pointing the antenna For detailed information on the pointing procedure, see on page 16. To point the antenna You can use the web interface to help you with the pointing process. To start the pointing procedure, do as follows: ...

  • Page 56: Using The Dashboard

    BGAN network. Otherwise you cannot start data connections. To start and stop data connections on your EXPLORER 710, do as follows: 1. In the Dashboard, locate the connection profile you want to start.

  • Page 57: To Change The Name Of Your Data Connections

    Chapter 4: Using the web interface When a connection is active, the icon turns green and the tile for the active connection shows: • IP address: The IP address that has been assigned by the service provider to this session. •...

  • Page 58: Viewing Status

    If not, click  to show the status page. Click  again to return to the previous page. The Control panel The control panel is used for accessing the settings and functions of your EXPLORER 710.  To open the control panel, click from the bottom right corner of the web interface.

  • Page 59: Using The Logs

    Chapter 4: Using the web interface Using the Logs To access the Logs  and select Logs from the menu. The Logs page contains: To access the Logs, select Call log: A list of all incoming, outgoing and missed calls since the log was last cleared. •...

  • Page 60: Configuring The Lan Interface

    Chapter 4: Using the web interface  You can clear the Total counters under Control Panel > Advanced > Clear total counters (requires Administrator password). Configuring the LAN interface The terminal has two LAN connectors. LAN#1 is with PoE (Power over Ethernet). To configure the LAN interface, do as follows: ...

  • Page 61: Configuring The Wlan Interface

    WPA2 encryption (default) you can choose to use a text string, which may be easier to memorize. 9. Type in the Encryption key for the selected Security standard (not applicable if security mode = None). The default encryption key is the serial number of the EXPLORER 710. 10. Click Save. 98-140012-B...

  • Page 62: Port Forwarding

    3. Select Active to activate the port forwarding. 4. Type in the Incoming port start and the Incoming port end. This is the range of port numbers on the EXPLORER 710 for which incoming traffic to the EXPLORER 710 will be forwarded.

  • Page 63: User Group Settings (Lan And Wlan)

    • Select Router mode if one or more computers are connected using the LAN or WLAN interface, and the EXPLORER 710 should act as a router. When Router mode is selected, the EXPLORER 710 uses the built-in NAT module for making the necessary address translations.

  • Page 64: Configuring The Phone Interface

    3. To enable automatic activation of your data connection, select Automatic activation. • When you select automatic activation (default) and connect to the LAN or WLAN interface, the data connection is automatically established as soon as the EXPLORER 710 and its BGAN connection are ready.

  • Page 65: Configuring The Isdn Interface

    Chapter 4: Using the web interface Configuring the ISDN interface To configure the ISDN interface, do as follows:  1. In the Control panel , click the ISDN tile. 2. Click the ISDN number you want to change settings for. 3.

  • Page 66: Managing Ip Handsets Or Smartphones

    31. To connect a phone using LAN or WLAN To manage IP handsets or smartphones in your EXPLORER 710 Do as follows: 1. Connect your smartphone to the WLAN interface or your IP handset to the LAN#1 port of the terminal.

  • Page 67: Support

    Chapter 4: Using the web interface Support  (Control panel) > Support. To open the Support page, select To create a diagnostics report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, do as follows: 1.

  • Page 68: To View The Event List

    Event list from the Support page. To update software To update the software in the EXPLORER 710, do as follows: 1. Download the new software or acquire the software from Cobham SATCOM and save it on your computer.  2. Open the web interface and enter the Control panel 3.

  • Page 69: To Reset The Administrator Password

    With this setting, the terminal will go through the pointing procedure every time the terminal is powered. • If the EXPLORER 710 antenna is placed in a fixed position and the signal strength is sufficient, select Automatic to make the EXPLORER 710 automatically register on the satellite network when the terminal is powered.

  • Page 70: To Enable Or Disable The Pointing Sound

    3. Click Save. To enable or disable the pointing sound The EXPLORER 710 can make a sound to guide you through the pointing procedure. To enable or disable the pointing sound, do as follows: 1. In the Terminal settings page, locate the Audio indication section.

  • Page 71: Setting Up Tracking

    Chapter 4: Using the web interface Setting up tracking You can set up the EXPLORER 710 to report to a server at certain time intervals. To set up tracking, do as follows:  , select Tracking. 1. From the Control panel 2.
  • Page 72 • User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name. 7. Type in the Report interval in hours (h) and minutes (m). Example: If you type in 1 h 30 m, the EXPLORER 710 will send a report for every 1½ hour. 8. Click Save.

  • Page 73: Advanced Settings

    Advanced settings First time use The first time you access the EXPLORER 710 web interface the administrator password is disabled, so you have access to all settings. If you want to use an administrator password, you can enable it as described in the next section.
  • Page 74 58. The old user name and password will apply until you have finished the reset procedure. 3. Click Login. You now have access to the advanced settings of your EXPLORER 710. To change the administrator password To change the administrator password, do as follows: 1.

  • Page 75: Call Charges

    To restore factory settings To restore the factory settings of the EXPLORER 710, do as follows: 1. Under Advanced, select Factory reset. All configuration will be lost and the EXPLORER 710 will return to the default Important configuration. 2. Click OK.

  • Page 76: To Change The Sim Pin

    Chapter 4: Using the web interface 4. Click Save. The new PIN settings will take effect at next power on. To change the SIM PIN To change the PIN used to access the BGAN network, do as follows: 1. Under Advanced, select Change SIM PIN. 2.

  • Page 77: Link Monitoring

    Secondary IP address, if available. If no response is received here, the terminal will reboot. Data limits You can set a limit for the use of data services with the EXPLORER 710 system. Once the entered limit is reached, the connection is automatically stopped. This is recorded in the data log.

  • Page 78: Remote Management

    Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel. 98-140012-B Advanced settings...
  • Page 79 If you want to receive an SMS with the IP address of the terminal after Important sending an activation SMS, you must select Send SMS confirmation. 3. Select Enable access to AT commands, if you want to enable the EXPLORER 710 to receive AT commands via SMS for remote management. 98-140012-B...
  • Page 80 Chapter 4: Using the web interface 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the SMS. See activate a data connection with an SMS on page 30.

  • Page 81: Remote Control Of Tracking

    Remote control of tracking When you are using the tracking function of the EXPLORER 710, you can set up the terminal so that the tracking server can access the EXPLORER 710 e.g. to start or stop tracking or to change reporting intervals.

  • Page 82: Chapter 5 Maintenance And Troubleshooting

    Cobham SATCOM Self Service Center web- portal, which may help you solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user training, technical support, arranging on-site repair or sending the product for repair.

  • Page 83: Software Update

    1. Download the EXPLORER 710 software image from the Cobham SATCOM support server to your computer. 2. Insert the USB memory stick into your computer and copy the EXPLORER 710 software image file to the drive. 3. Rename the file name to "tt3720b.tiif".

  • Page 84: Recovery Software Upload

    To prepare the USB stick on page 72. 2. In the display keypad, hold down the "<" and ">" keys while powering on the EXPLORER 710. The EXPLORER 710 powers up and the display shows: SAFE MODE. 3. Insert the USB memory stick with the new software into the EXPLORER 710 USB connector on the front.

  • Page 85: Maintenance

    Never leave the battery fully discharged for a longer period of time. If the battery is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER 710. If the Battery is stored for more than a month, see Storage at the end of this section.

  • Page 86: To Connect An Extra, External Explorer 710 Battery

    Chapter 5: Maintenance and troubleshooting To connect an extra, external EXPLORER 710 battery If you are not close to a power source, you may want to use an extra EXPLORER 710 battery as backup. Do as follows: 1. Acquire an extra EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010).

  • Page 87: Storage

    Chapter 5: Maintenance and troubleshooting Storage Do not leave the battery inserted in the EXPLORER 710 during storage. If the battery is not to be used for a longer period of time, do as follows: 1. Fully charge the battery.

  • Page 88: Troubleshooting

    If the contacts are damaged, replace the battery. Press  and  simultaneously on There is no light in the The EXPLORER 710 may be in power indicator nor in Stealth Mode (all lights and the display keypad. This will toggle the display when the sounds are off).
  • Page 89 11. insert the SIM card The display shows The EXPLORER 710 is unable Make sure the view to the GPS No GPS fix. to register on the network, satellites is not blocked.
  • Page 90 GPS. If the EXPLORER 710 has not To help the EXPLORER 710 obtain been used recently within the GPS fix, it should be placed flat on same location, it can take up...
  • Page 91 90. Incoming calls: The call type Make sure the call type used for used for the call is not calls to the EXPLORER 710 is selected in the web interface. selected in the web interface. Access the web interface and select Control panel >...
  • Page 92 91. Incoming phone calls: The Make sure the call type used for call type used for the call is calls to the EXPLORER 710 is not selected in the web selected in the web interface. interface. Access the web interface and select Control panel >...
  • Page 93 The WLAN interface is Enable the interface by selecting cannot be established disabled in the the WLAN interface icon in the EXPLORER 710 display, or by accessing the web interface and selecting Control panel > WLAN > Enable. Your computer or is placed...

  • Page 94: Status Indicator

    Uploading software to the terminal Power off or Stealth mode Event messages and status messages In the display of the EXPLORER 710 you can see status messages and events that are currently active.  When a warning or error event is active, the display shows a warning symbol .

  • Page 95: List Of Messages

    Chapter 5: Maintenance and troubleshooting List of messages The following list explains some of the messages that may show in the display of the EXPLORER 710. Displayed text Explanation Remedy Warning: Ciphering is OFF The network has turned Do not transmit data that ciphering off.
  • Page 96 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy Unknown connection There is an unknown problem Restart the connection e.g. problem. with the connection. from the Dashboard in the web interface. See To start and stop data connections on page 45. If the problem persists, contact your airtime provider.

  • Page 97: Log Files

    Support > Diagnostics report. Then click Generate report. Call log and data log The log holds detailed information on each call or data session to and from the EXPLORER 710, including date and time, phone numbers, duration, amount of data transferred etc.

  • Page 98: Technical Specifications

    Technical specifications General specifications Item Specification Type EXPLORER 710, BGAN Class 1 terminal Max. IP data rate, Rx/Tx 492 kbps/492 kbps (simultaneously) Streaming data 32, 64, 128, 176 and 256 kbps, BGAN X-Stream, HDR Full asymmetric and symmetric, HDR Half asymmetric and...

  • Page 99: Battery Specifications

    Appendix A: Technical specifications Battery specifications Item Specification Battery type Lithium Ion Voltage 10.95 Volt Capacity Typ. 5700 mAh Time between recharging Tx time, max 2h30m @ 144 kbps 1h30m @ 492 kbps Rx time, max 3h30m @ 492 kbps Charge time 2h.

  • Page 100: Interfaces Specifications

    DC output 19 VDC, 65 W External battery connector The external battery connector is a custom connector strictly for connecting a Cobham SAT- COM EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010). 98-140012-B Interfaces specifications...

  • Page 101: Phone Interface

    Appendix A: Technical specifications Phone interface Connector pin-out Function Ring Specifications Item Specification Connector type RJ-11, female Impedance 180 Ohm + 750 Ohm / 150 nF Max. cable length 100 m / 80 Ohm 98-140012-B Interfaces specifications...

  • Page 102: Isdn Interface

    Appendix A: Technical specifications ISDN interface Connector pin-out Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Connector type RJ-45, female Data rate Voice 4 kbps Data 64 kbps Audio 3.1 kHz Max. cable length 100 m 98-140012-B Interfaces specifications...

  • Page 103: Lan Interface, 2-Port

    Appendix A: Technical specifications LAN interface, 2-port Connector pin-out Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Number of connectors Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition Max. data rate 10/100 Mbps Max.

  • Page 104: Wlan Access Point

    Appendix A: Technical specifications WLAN access point Specifications Item Specification Standard IEEE 802.11 b/g Antenna External rotatable antenna for increased coverage Frequencies 2.4 GHz ISM band Max. coverage outdoor 100 m / 328 ft USB (Host) interface Connector pin-out Function VBUS Specifications Item...

  • Page 105: Antenna Interface On Transceiver

    Appendix A: Technical specifications Antenna interface on transceiver Specifications Item Specification Connector type TNC, female Max. cable length Typically up to 100 m depending on the cable type Max. cable loss Max 20 dB cable loss at 1.5 to 1.7 GHz Max 3 dB cable loss at 50 to 60 MHz Max.

  • Page 106: Satellite Coverage

    Chapter A: Technical specifications Satellite coverage The EXPLORER 710 uses the Inmarsat I-4 satellites and the Alphasat satellite for satellite communication. The drawings below show the coverage areas for these satellites. Inmarsat I-4 coverage 90° 80° 70° 60° 50° 40°...

  • Page 107: Conformity

    Conformity CE (R&TTE) The EXPLORER 710 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. The WLAN interface is CE certified through the manufacturer of the WLAN card.

  • Page 108: Fcc

    WLAN antenna types approved for use with the EXPLORER 710: WLAN antenna for EXPLORER 710, part number 88-139591. Max gain: 1.89 dBi / 50 Ohm. This device complies with part 15 of the FCC Rules. Operation is subject to the following two...

  • Page 110: Glossary

    Glossary Glossary BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data and telephony to virtually any part of the earth, with full UMTS (3G) compatibility. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
  • Page 111 Glossary ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. Ingress Protection. An international classification system for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies (i.e.
  • Page 112 Glossary Radio Frequency. Electromagnetic wave frequencies between about 3 kHz and about 300 GHz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. Subscriber Identity Module. The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.

  • Page 113: Index

    48 log out, 64 total usage, 48 reset, 58 CE compliance, 96 advanced settings, 62 charge Alphasat EXPLORER 710 batteries, 74 coverage area, 95 smartphone or tablet, 37 frequencies, 94 charges for calls analogue phone estimating, 64 connect, 33...
  • Page 114 79 Standard, definition, 24 start or stop connection, 26 Streaming definition, 24 total usage, 48 data connections hot-swap EXPLORER 710 batteries, 75 start and stop in web interface, 45 DC input connect, 14 connector, 89 default IP address, 40...
  • Page 115 Index IP header compression, 53 ISDN password configure, 54 change, 63 connect phone or modem, 34 disable, 63 connector, 91 enable, 62 items included, 8 log in, 63 log out, 64 reset, 58 smartphone or IP handset, 55 permissions automatic activation of, 53 setting for users, 65 configure, 49 phone...
  • Page 116 IP handset, 55 charge via USB, 37 user permissions connect for calls, 31 setting up in web interface, 65 manage in EXPLORER 710, 55 SIP settings, 31 user name and password, 55 warning messages, 37, 57 activate data connection, 30...
  • Page 117 98-140012- www.cobham.com/satcom...

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