COBHAM Explorer 710 User Manual
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COBHAM Explorer 710 User Manual

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Summary of Contents for COBHAM Explorer 710

  • Page 1 EXPLORER 710 User manual...
  • Page 2 In the event of any discrepancies, the English version shall be the governing text. Thrane & Thrane A/S is trading as Cobham SATCOM. Copyright ©...
  • Page 3 Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these requirements.
  • Page 4 within -25 to 55 C. Be aware that the terminal will get very hot when it is operated at 55 C with all interfaces active and it is therefore marked with a heating label. FCC/IC Radiation Exposure statement WLAN: Transceiver Unit (when separated from the Antenna Unit): This equipment complies with FCC and IC radiation exposure limits for an uncontrolled environment.

  • Page 5: Antenna Mounting

    Antenna safety instructions Antenna safety instructions Use only manufacturer supplied antennas. Antenna minimum safe distance: 1 m Antenna gain Directional, with maximum gain of 14.6 dB with reference to isotropic. The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.

  • Page 6: About This Manual

    About this manual Intended readers This manual is a user manual for the EXPLORER 710. The manual is intended for anyone who is using or intends to use the EXPLORER 710. No specific skills are required to operate the EXPLORER 710. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 710 according to the guidelines in this manual.

  • Page 7: Table Of Contents

    To connect power ..........................14 To start up the EXPLORER 710 ..................15 Automatic power up ........................15 To switch the EXPLORER 710 on or off ..................15 To enter the SIM PIN ........................15 To point the antenna ........................16 The registration procedure ......................18 98-140012-C...
  • Page 8 To connect a phone using LAN or WLAN ................32 To connect an analogue phone ....................34 To connect an ISDN phone or modem ..................35 To make or receive a phone call with EXPLORER 710 .............36 Local numbers and special functions ..................37 To charge your smartphone or tablet ..................38 To see event messages .......................38...
  • Page 9 ISDN interface setup ........................54 USB interface setup ..........................55 To manage IP handsets or smartphones ............56 Overview ..............................56 To manage IP handsets or smartphones in your EXPLORER 710 .......56 Support features ........................57 Help desk ...............................57 To view the event list ........................58 To create a diagnostics report ....................58...
  • Page 10 Table of Contents To view extended status ........................59 To reset the administrator password ..................59 About ...............................59 Terminal settings ........................60 Power-up mode with external power ..................61 Pointing at start-up ...........................61 To enable or disable the pointing sound ................61 To set up channel bonding ......................61 To select the GNSS type ........................62 To select the language ........................62 To set up your data connection packages...
  • Page 11 Recovery software update ......................86 Maintenance ..........................87 Normal use of the battery ......................87 To recharge batteries ........................87 To connect an extra, external EXPLORER 710 battery ............88 Accurate display of the battery capacity ................88 Storage ..............................89 Disposal of the EXPLORER 710 ....................89 Troubleshooting ........................90...
  • Page 12 Table of Contents Inmarsat Alphasat coverage .....................110 App. B Conformity General .............................111 CE (R&TTE) ............................111 IC ................................111 FCC ................................112 Glossary ...................................114 Index ...................................118 98-140012-C...

  • Page 13: Chapter 1 Introduction To Explorer

    BGAN satellite - and you are online. The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network. With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including symmetric and asymmetric options so you only pay for the data you need.

  • Page 14: Features And Interfaces Of The Explorer 710

    • VPN (Virtual Private Network) access to corporate servers The EXPLORER 710 can withstand severe environmental conditions such as humidity, dust, extreme weather and changing temperatures. It is small in size and fits easily into a backpack or similar. With the detachable antenna it is well suited for temporary camps or fixed installations.

  • Page 15: Overview Of Interfaces

    Chapter 1: Introduction to EXPLORER 710 Overview of interfaces The EXPLORER 710 provides a number of interfaces for connection of various types of computers, phones and other equipment. Smartphone Tablet WLAN ISDN or Phone To use the EXPLORER 710 on page 21 describes how to use each of the available interfaces.

  • Page 16: Your Explorer 710 Terminal

    Chapter 1: Introduction to EXPLORER 710 Your EXPLORER 710 terminal Overview The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit. Transport lock Antenna for BGAN and GNSS...

  • Page 17: Display And Keypad

    Chapter 1: Introduction to EXPLORER 710 Display and keypad The EXPLORER 710 has a display and keypad providing quick access to important functions and simple setup, and for displaying status. 1. Menu: Opens the display menu. For a menu overview, see next page.

  • Page 18: User Interfaces

    EXPLORER 710 terminal. It also includes the complete feature set from the built-in web interface of the terminal, allowing you to set up and use the terminal with your smartphone.

  • Page 19: Compass

    SIM card The EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it, but you cannot make normal calls nor access the internet.

  • Page 20: Chapter 2 To Get Started

    If the contents are incomplete, if there is mechanical damage or defect, or if the system does not work properly, notify your dealer. What’s in the delivery The following items are included in the delivery: • EXPLORER 710 terminal including transceiver, antenna and antenna cable • Battery pack • AC/DC adapter •...

  • Page 21: To Open The Transport Latch

    You can now access the keypad and connectors on the EXPLORER 710. To detach the antenna (optional) You have two options for using the EXPLORER 710 antenna: Attached. You can go through the pointing process with the antenna and transceiver •...
  • Page 22 3. Remove the transceiver from the antenna bracket. 4. To move the antenna and transceiver further apart, disconnect the short antenna cable and connect a longer antenna cable between the antenna and the transceiver. 98-140012-C To unpack and assemble the EXPLORER 710...

  • Page 23: To Insert The Sim Card

    The EXPLORER 710 can be used during the discharging process, but the remaining battery capacity may not be displayed correctly.

  • Page 24: To Remove The Battery

    Remove the SIM card as follows: 1. Slide the lock aside to open the SIM slot as shown. 2. Gently press the SIM card and let it pop out of the slot. 3. Remove the SIM card. 98-140012-C To unpack and assemble the EXPLORER 710...

  • Page 25: To Connect Cables

    Chapter 2: To get started To connect cables Connectors The connector panel is placed on the side of the EXPLORER 710 and has the following connectors: ISDN LAN1 LAN2 (PoE) Phone DC in External battery 1 Ext battery connector for connecting an extra EXPLORER 710 battery.

  • Page 26: To Connect The Antenna

    Chapter 2: To get started To connect the antenna The antenna cable is connected at delivery. If you want to use the antenna separated from Note the transceiver, use a longer antenna cable and remove the transceiver from the antenna bracket.

  • Page 27: To Start Up The Explorer 710

    The default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed.

  • Page 28: To Point The Antenna

    40° 30° 20° 10° 0° 10° 20° 30° 40° 50° 60° 70° 80° 90° 180° 160° 140° 120° 100° 80° 60° 40° 20° 0° 20° 40° 60° 80° 100° 120° 140° 160° 180° 98-140012-C To start up the EXPLORER 710...
  • Page 29 2. Use the compass to locate the approximate direction from the antenna front face to the satellite. 3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal strength. Use the display and the pointing sound to guide you.

  • Page 30: To Make The First Call Or Data Session

    Ready (or other status information): • Ready means the EXPLORER 710 is registered on the network and is ready to go online. If there is any other status information to show, e.g. if a call or data session is active or there is a warning, the display will show that instead.

  • Page 31: To Make The First Data Connection (Lan)

    + is the prefix used in front of the country code for international calls. • Mobile number: The mobile number of the EXPLORER 710 you are calling. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on your mobile numbers, refer to your airtime subscription.

  • Page 32: Fixed Antenna Installation

    To detach the antenna (optional) on page 9. 2. Mount the EXPLORER 710 antenna on a pole or a wall, for example using the Pole mount kit. 3. Connect the antenna cable between the antenna and the transceiver. 4. Start up the EXPLORER 710 and point the antenna as described in To point the antenna page 16.

  • Page 33: Chapter 3 To Use The Explorer

    To see event messages • Terminal settings in display • To see properties of the EXPLORER 710 in the display • Tracking User interfaces The following user interfaces are available when using the EXPLORER 710 • Phone • ISDN • • WLAN •...

  • Page 34: To Enable Or Disable An Interface

    Note of the interfaces independently. To enable or disable an interface using the web interface, do as follows: 1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or WLAN interface. See: • on page 25 To connect to the LAN interface •...

  • Page 35: To Use A Computer, Smartphone Or Tablet

    Chapter 3: To use the EXPLORER 710  3. When the web interface opens, click (Control panel) from the bottom right corner of the page. 4. Locate the tile with the interface you want to enable or disable.  means the interface is disabled.

  • Page 36: Standard Or Streaming Data

    WLAN interface setup page 51. Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered on the BGAN network, and automatic activation is enabled in the terminal, the connection to the Internet is established automatically. The status text in the display shows if there is an active data connection.

  • Page 37: To Connect To The Lan Interface

    A suitable cable is provided with your EXPLORER 710. 2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER 710. The ISDN interface and the LAN interface use the same connector type. Be Important careful not to connect to the wrong interface.

  • Page 38: To Start Or Stop A Data Connection (Lan Or Wlan) Using The Display

    Chapter 3: To use the EXPLORER 710 To start or stop a data connection (LAN or WLAN) using the display By default, if the terminal is powered, pointed and registered on the BGAN network, a Standard data connection is automatically established when LAN or WLAN equipment is connected.

  • Page 39: Bonding Of Terminals

    Chapter 3: To use the EXPLORER 710 Bonding of terminals You can connect two EXPLORER 710 terminals to obtain a higher bandwidth. This is useful for UDP connections such as video and audio transmissions. A bonding server must first be set up, in order receive and “reassemble” the two Note signals into one at the receiving end.

  • Page 40: Pppoe (Point-To-Point Protocol Over Ethernet)

    You cannot see in the display nor in the web interface if a PPPoE connection is active! Note Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER 710 system. Use PPPoE if you want to control your connection independently of the web interface. Possible applications are: •...
  • Page 41 Chapter 3: To use the EXPLORER 710 Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information. • For setups that have a check box for “Enable LCP extensions”, deselect this.

  • Page 42: To Access The Terminal Using At Commands

    2. On the connected computer, start a Telnet session. 3. Select TCP/IP and type in the IP address and port number. • For local connection, use the local IP address of the EXPLORER 710 (default 192.168.0.1) and port number 5454.
  • Page 43 Chapter 3: To use the EXPLORER 710 To activate a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote access with SMS on page 78.

  • Page 44: To Use A Phone

    You can also make local calls to other handsets connected to the EXPLORER 710. Make sure your phone has an integrated SIP client. Cobham SATCOM offers the Note EXPLORER Connect smartphone app with a SIP client. You can also find other SIP applications available for download on the Internet.
  • Page 45 To manage IP handsets or smartphones on page 56 To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows: 1. Start up the EXPLORER 710 terminal. 2. Connect your smartphone to the wireless access point of the EXPLORER 710.

  • Page 46: To Connect An Analogue Phone

    Do as follows: 1. Connect the cable to your phone. 2. Connect the other end of the cable to the Phone connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16.

  • Page 47: To Connect An Isdn Phone Or Modem

    Do as follows: 1. Connect the ISDN cable to your phone or modem. 2. Connect the other end of the cable to the ISDN connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16.

  • Page 48: To Make Or Receive A Phone Call With Explorer 710

    EXPLORER 710 show an error message. To receive a call By default, all devices connected to the EXPLORER 710 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types page 32.

  • Page 49: Local Numbers And Special Functions

    To make local phone calls You can make local calls between phones connected to the EXPLORER 710. For an overview of the available numbers, see the table in the previous section.

  • Page 50: To Charge Your Smartphone Or Tablet

    The default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed. To switch between automatic and manual power up of the terminal, do as follows: 1.

  • Page 51: To Change The Language In The Display

    6. Select IMEI to see the IMEI number of the EXPLORER 710. Tracking The EXPLORER 710 can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals. To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider.

  • Page 52: Chapter 4 To Use The Web Interface

    Chapter 4 To use the web interface This chapter describes how to use the web interface to operate, set up and configure your system. It has the following sections: • Introduction • To enter the SIM PIN in the web interface •...

  • Page 53: Introduction

    To access the web interface, do as follows: 1. Start up the terminal. For details, see To start up the EXPLORER 710 on page 15. 2. Connect your computer to the terminal. 3. Open your browser and enter ut.bgan in the address bar.
  • Page 54 Chapter 4: To use the web interface To change the language When you have access to the web interface, if you want to display a different language than English, do as follows:  1. Select the Control panel in the top-right corner. 2.
  • Page 55 Chapter 4: To use the web interface Status section shows the status of the terminal and the satellite connection, position • information, ongoing calls and data sessions etc. The Status section is not shown on small screens. If the screen is small (e.g. on a smartphone), you can show/hide the status by clicking ...

  • Page 56: To Enter The Sim Pin In The Web Interface

    Chapter 4: To use the web interface To enter the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This depends on Note whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.

  • Page 57: To Point The Antenna

    Chapter 4: To use the web interface To point the antenna For detailed information on the pointing procedure, see on page 16. To point the antenna You can use the web interface to help you with the pointing process. To start the pointing procedure, do as follows: ...

  • Page 58: To Control Data Connections In Web Interface

    BGAN network. Otherwise you cannot start data connections. To start and stop data connections on your EXPLORER 710, do as follows: 1. In the dashboard, locate the connection package you want to start.

  • Page 59: Default Data Connection Types

    You can use these connections as they are or build your own connection packages. The EXPLORER 710 also offers a bonding function, where you can connect two EXPLORER 710 terminals to double the bandwidth. For set up of the connection packages, see the section on page 63.

  • Page 60: Status Information

    If not, click  to show the status page. Click  again to return to the previous page. The Control panel The control panel is used for accessing the settings and functions of your EXPLORER 710.  To open the control panel, click from the bottom right corner of the web interface.

  • Page 61: To Use The Logs

    Chapter 4: To use the web interface To use the logs To access the logs  and select Logs from the menu. The Logs page contains: To access the Logs, select Call log: A list of all incoming, outgoing and missed calls since the log was last cleared. •...

  • Page 62: Battery Status Information

    Note remaining time will be shorter if the terminal is used a heavily (more interfaces in use and more calls and data sessions active). For more information on the EXPLORER 710 batteries, see • To insert the battery on page 11 •...

  • Page 63: Wlan Interface Setup

    WPA2 encryption (default) you can choose to use a text string, which may be easier to memorize. 9. Type in the Encryption key for the selected Security standard (not applicable if security mode = None). The default encryption key is the serial number of the EXPLORER 710. 10. Click Save. 98-140012-C...

  • Page 64: Port Forwarding

    3. Select Active to activate the port forwarding. 4. Type in the Incoming port start and the Incoming port end. This is the range of port numbers on the EXPLORER 710 for which incoming traffic to the EXPLORER 710 will be forwarded.

  • Page 65: User Group Settings (Lan And Wlan)

    • Select Router mode if one or more computers are connected using the LAN or WLAN interface, and the EXPLORER 710 should act as a router. When Router mode is selected, the EXPLORER 710 uses the built-in NAT module for making the necessary address translations.

  • Page 66: Phone Interface Setup

    Chapter 4: To use the web interface Phone interface setup To configure the Phone interface, do as follows:  1. In the Control panel , click the Phone tile. 2. To enable the Phone interface, select Enable. It may take some seconds to enable the interface. Note ...

  • Page 67: Usb Interface Setup

    Chapter 4: To use the web interface USB interface setup Note that the USB interface is a Host interface, primarily used for charging devices such as tablets or smartphones and for recovery software upload. To configure the USB interface, do as follows: ...

  • Page 68: To Manage Ip Handsets Or Smartphones

    32. To connect a phone using LAN or WLAN To manage IP handsets or smartphones in your EXPLORER 710 Do as follows: 1. Connect your smartphone to the WLAN interface or your IP handset to the LAN#1 port of the terminal.

  • Page 69: Support Features

    Chapter 4: To use the web interface The handset remains in the list after disconnecting. When the handset is connected again, it is automatically recognized and ready for use, if enabled. Support features  (Control panel) > Support. To open the Support page, select Help desk The Help desk contact information is empty by default.

  • Page 70: To View The Event List

    Connect DC power to the terminal before starting the software update. Important To update the software in the EXPLORER 710, do as follows: 1. Download the new software or acquire the software from Cobham SATCOM and save it on your computer. ...

  • Page 71: To View Extended Status

    You now have access to all settings. If you want to use a password, enable the password as described in on page 72. To enable the administrator password About The About page shows the software version of your EXPLORER 710 and legal information. To access the page, select Support > About. 98-140012-C Support features...

  • Page 72: Terminal Settings

    Chapter 4: To use the web interface Terminal settings  (Control panel) > Terminal settings. To configure the terminal settings, select 98-140012-C Terminal settings...

  • Page 73: Power-Up Mode With External Power

    With this setting, the terminal will go through the pointing procedure every time the terminal is powered. • If the EXPLORER 710 antenna is placed in a fixed position and the signal strength is sufficient, select Automatic to make the EXPLORER 710 automatically register on the satellite network when the terminal is powered.

  • Page 74: To Select The Gnss Type

    27. To select the GNSS type To select which navigation system to use with your EXPLORER 710, do as follows: 1. In the Terminal settings page, locate the GNSS section. 2. Select GPS or GLONASS. 3. Click Save.

  • Page 75: To Set Up Your Data Connection Packages

    Start all the connections in the package by starting the package from the dashboard or the display. Extend your bandwidth by Set up two EXPLORER 710 terminals as described in To set connecting two EXPLORER 710 up channel bonding...

  • Page 76: To Change The Apn For A Connection Package

    Chapter 4: To use the web interface To change the APN for a connection package By default a connection package is set to use no IP Header compression and to use the APN (Access Point Name) from the SIM card. This is suitable for most applications. It is recommended to leave IP Header compression disabled.

  • Page 77: Multiple Data Connections

    2: A Standard connection (for email etc.). Select “No filter”. When you have started this connection package, your video input to the EXPLORER 710 terminal is now automatically routed to the 256 kbps streaming connection. All other traffic is routed to the Standard data connection.
  • Page 78 Chapter 4: To use the web interface 2. Type a name for the new connection package and click Save. 3. Click Click here to create connections. 4. To add a connection to the connection package, click Add connection and select the type of connection you want to add.
  • Page 79 Chapter 4: To use the web interface 5. Select a predefined filter for your new connection. The predefined filters are: • UDP: Filters traffic using UDP protocol (such as video streaming or Voice over IP). • TCP: Filters Traffic using TCP protocol (such as web browsing) •...
  • Page 80 Chapter 4: To use the web interface If you need a different filter than the ones available, you can log in as Note administrator and add new filters to the list. See Traffic flow filter templates page 81. The connection package now shows your first connection. 6.
  • Page 81 When traffic is detected on the LAN or WLAN interface, the filters are used to route the traffic. E.g. if you connect your video equipment with UDP traffic to the EXPLORER 710, your video transmission will use the connection that has UDP in the filter settings (128 Streaming in the example above).

  • Page 82: To Set Up Tracking

    Chapter 4: To use the web interface To set up tracking You can set up the EXPLORER 710 to report to a server at certain time intervals. To set up tracking, do as follows:  , select Tracking. 1. From the Control panel 2.
  • Page 83 • User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name. 7. Type in the Report interval in hours (h) and minutes (m). Example: If you type in 1 h 30 m, the EXPLORER 710 will send a report for every 1½ hour. 8. Click Save.

  • Page 84: Advanced Settings

    Advanced settings First time use The first time you access the EXPLORER 710 web interface the administrator password is disabled, so you have access to all settings. If you want to use an administrator password, you can enable it as described in the next section.

  • Page 85: Call Charges

    Chapter 4: To use the web interface 3. Click Login. You now have access to the advanced settings of your EXPLORER 710. To change the administrator password To change the administrator password, do as follows: 1. Log in as administrator 2.

  • Page 86: To Enable Or Disable The Use Of A Sim Pin

    Configuration files can only be exchanged between terminals with the same software Note version! To save a configuration to a file To save the current configuration of your EXPLORER 710 to a file on your computer, do as follows: 5. In the Advanced page, click Load/save configuration. 6. Click Save configuration.

  • Page 87: To Set Up User Permissions

    The configuration is downloaded from the EXPLORER 710 to the downloads section of your computer. To load a configuration from a file To load a configuration from a file into your EXPLORER 710, do as follows: 1. In the Advanced page, click Load/save configuration. 2. Click Load configuration.

  • Page 88: Link Monitoring

    Secondary IP address, if available. If no response is received here, the terminal will reboot. Data limits You can set a limit for the use of data services with the EXPLORER 710 system. Once the entered limit is reached, the connection is automatically stopped. This is recorded in the data log.

  • Page 89: Remote Management

    Chapter 4: To use the web interface Remote management You can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel. 98-140012-C Advanced settings...
  • Page 90 If you want to receive an SMS with the IP address of the terminal after Important sending an activation SMS, you must select Send SMS confirmation. 3. Select Enable access to AT commands, if you want to enable the EXPLORER 710 to receive AT commands via SMS for remote management. 98-140012-C...

  • Page 91: Remote Control Of Tracking

    Remote control of tracking When you are using the tracking function of the EXPLORER 710, you can set up the terminal so that the tracking server can access the EXPLORER 710 e.g. to start or stop tracking or to change reporting intervals.

  • Page 92: To Configure Data Connection Types And Filters

    Chapter 4: To use the web interface To configure data connection types and filters If the default connection types and filters do not meet your requirements, you can build new templates for the connection types and/or traffic flow filters to match your needs. Connection templates To access the connection templates, do as follows: 1.
  • Page 93 Chapter 4: To use the web interface • Guaranteed bit rate upload is the guaranteed upload bit rate needed for this connection type. • Guaranteed bit rate download is the guaranteed download bit rate needed for this connection type. 9. In the Transfer delay field, type in the delay in ms. This is the delay from the time data is received in the terminal until it arrives at the receiving end.
  • Page 94 Chapter 4: To use the web interface 3. To delete a traffic flow filter, click  in the right side of the filter tile. 4. To add a new traffic flow filter, click Add template and proceed with the next steps. 5.
  • Page 95 Chapter 4: To use the web interface the filter will automatically route UDP data traffic to the connection type associated with this traffic flow filter. • Use local port filter. This is a range of local port numbers on the terminal. The filter will route traffic to and from any of these port numbers to the connection type associated with this traffic flow filter.

  • Page 96: Chapter 5 Maintenance And Troubleshooting

    Cobham SATCOM Self Service Center web- portal, which may help you solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user training, technical support, arranging on-site repair or sending the product for repair.

  • Page 97: Software Update

    1. Download the EXPLORER 710 software image from the Cobham SATCOM support server to your computer. 2. Insert the USB memory stick into your computer and copy the EXPLORER 710 software image file to the drive. 3. Rename the file name to "tt3720b.tiif".

  • Page 98: Recovery Software Update

    To prepare the USB stick on page 85. 2. In the display keypad, hold down the "<" and ">" keys while powering on the EXPLORER 710. The EXPLORER 710 powers up and the display shows: SAFE MODE. 3. Insert the USB memory stick with the new software into the EXPLORER 710 USB connector on the front.

  • Page 99: Maintenance

    Never leave the battery fully discharged for a longer period of time. If the battery is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER 710. If the Battery is stored for more than a month, see Storage at the end of this section.

  • Page 100: To Connect An Extra, External Explorer 710 Battery

    Chapter 5: Maintenance and troubleshooting To connect an extra, external EXPLORER 710 battery If you are not close to a power source, you may want to use an extra EXPLORER 710 battery as backup. Do as follows: 1. Acquire an extra EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010).

  • Page 101: Storage

    Chapter 5: Maintenance and troubleshooting Storage Do not leave the battery inserted in the EXPLORER 710 during storage. If the battery is not to be used for a longer period of time, do as follows: 1. Fully charge the battery.

  • Page 102: Troubleshooting

    If the contacts are damaged, replace the battery. Press  and  simultaneously on There is no light in the The EXPLORER 710 may be in power indicator nor in Stealth Mode (all lights and the display keypad. This will toggle the display when the sounds are off).
  • Page 103 11. insert the SIM card The display shows The EXPLORER 710 is unable Make sure the view to the GPS to register on the network, satellites is not blocked. No GPS fix.
  • Page 104 GPS. If the EXPLORER 710 has not To help the EXPLORER 710 obtain been used recently within the GPS fix, it should be placed flat on same location, it can take up...
  • Page 105 105. Incoming calls: The call type Make sure the call type used for used for the call is not calls to the EXPLORER 710 is selected in the web interface. selected in the web interface. Access the web interface and select Control panel >...
  • Page 106 106. Incoming phone calls: The Make sure the call type used for call type used for the call is calls to the EXPLORER 710 is not selected in the web selected in the web interface. interface. Access the web interface and select Control panel >...
  • Page 107 The WLAN interface is Enable the interface by selecting cannot be established. disabled in the the WLAN interface icon in the EXPLORER 710 display, or by accessing the web interface and selecting Control panel > WLAN > Enable. Your computer or is placed...

  • Page 108: Status Signalling

    Uploading software to the terminal Power off or Stealth mode Event messages and status messages In the display of the EXPLORER 710 you can see status messages and events that are currently active.  When a warning or error event is active, the display shows a warning symbol .

  • Page 109: List Of Messages

    Chapter 5: Maintenance and troubleshooting List of messages The following list explains some of the messages that may show in the display of the EXPLORER 710. Displayed text Explanation Remedy The temperature in the Move the terminal to a PoE port is shut terminal is too high.
  • Page 110 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy The terminal failed to Restart the connection e.g. Connection failed. establish a connection. from the Dashboard in the web interface. See on page 46. The data connection was lost. Restart the connection e.g. Connection lost.
  • Page 111 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy Low ambient temperature is Move the terminal to a Temperature too low causing the performance of warmer location. For (critical) the terminal to be degraded information on ambient or halted. temperature limits, see General specifications page 102.
  • Page 112 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy The system has not yet been If the problem persists, Registration for allowed to register for data contact your airtime data failed services (Packet Switched). provider. The terminal was unable to Contact your distributor.

  • Page 113: Log Files

    Support > Diagnostics report. Then click Generate report. Call log and data log The log holds detailed information on each call or data session to and from the EXPLORER 710, including date and time, phone numbers, duration, amount of data transferred etc.

  • Page 114: Technical Specifications

    Technical specifications General specifications Item Specification Type EXPLORER 710, BGAN Class 1 terminal Max. IP data rate, Rx/Tx 492 kbps/492 kbps (simultaneously) Streaming data 32, 64, 128, 176 and 256 kbps, BGAN X-Stream, HDR Full asymmetric and symmetric, HDR Half asymmetric and...

  • Page 115: Battery Specifications

    Appendix A: Technical specifications Battery specifications Item Specification Battery type Lithium Ion Voltage 10.95 Volt Capacity Typ. 5700 mAh Time between recharging Tx time, max 2h30m @ 144 kbps 1h30m @ 492 kbps Rx time, max 3h30m @ 492 kbps Charge time 2h.

  • Page 116: Interfaces Specifications

    DC output 19 VDC, 65 W External battery connector The external battery connector is a custom connector strictly for connecting a Cobham SAT- COM EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010). 98-140012-C Interfaces specifications...

  • Page 117: Phone Interface

    Appendix A: Technical specifications Phone interface Connector pin-out Function Ring Specifications Item Specification Connector type RJ-11, female Impedance 180 Ohm + 750 Ohm / 150 nF Max. cable length 100 m / 80 Ohm 98-140012-C Interfaces specifications...

  • Page 118: Isdn Interface

    Appendix A: Technical specifications ISDN interface Connector pin-out Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Connector type RJ-45, female Data rate Voice 4 kbps Data 64 kbps Audio 3.1 kHz Max. cable length 100 m 98-140012-C Interfaces specifications...

  • Page 119: Lan Interface, 2-Port

    Appendix A: Technical specifications LAN interface, 2-port Connector pin-out Function RJ-45 Connector Female (Receptacle) Specifications Item Specification Number of connectors Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition Max. data rate 10/100 Mbps Max.

  • Page 120: Wlan Access Point

    Appendix A: Technical specifications WLAN access point Specifications Item Specification Standard IEEE 802.11 b/g Antenna External rotatable antenna for increased coverage Frequencies 2.4 GHz ISM band Max. coverage outdoor 100 m / 328 ft USB (Host) interface Connector pin-out Function VBUS Specifications Item...

  • Page 121: Antenna Interface On Transceiver

    Appendix A: Technical specifications Antenna interface on transceiver Specifications Item Specification Connector type TNC, female Max. cable length Typically up to 100 m depending on the cable type Max. cable loss Max 20 dB cable loss at 1.5 to 1.7 GHz Max 3 dB cable loss at 50 to 60 MHz Max.

  • Page 122: Satellite Coverage

    Appendix A: Technical specifications Satellite coverage The EXPLORER 710 uses the Inmarsat I-4 satellites and the Alphasat satellite for satellite communication. The drawings below show the coverage areas for these satellites. Inmarsat I-4 coverage 90° 80° 70° 60° 50° 40°...

  • Page 123: General

    Select  and then Properties > Conformity. CE (R&TTE) The EXPLORER 710 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. The WLAN interface is CE certified through the manufacturer of the WLAN card.

  • Page 124: Fcc

    WLAN antenna types approved for use with the EXPLORER 710: WLAN antenna for EXPLORER 710, part number 88-139591. Max gain: 1.89 dBi / 50 Ohm. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

  • Page 126: Glossary

    Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data and telephony to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 127 Glossary Industry Canada (French: Industrie Canada) is the department of the Government of Canada with a mandate of fostering a growing, competitive, knowledge-based Canadian economy. ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics. IMEI International Mobile Equipment Identity. A unique number identifying your terminal. IMSI International Mobile Subscriber Identity.
  • Page 128 Glossary Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations. Private Branch Exchange, telephone exchange that serves a particular business or office. Personal Identification Number.
  • Page 129 Glossary User Datagram Protocol. Part of the TCP/IP suite of protocols used for data transferring. UDP is known as a "stateless" protocol, meaning it doesn’t acknowledge that the packets being sent have been received. For this reason, the UDP protocol is typically used for streaming media.

  • Page 130: Index

    CE compliance, 111 antenna channel bonding, 27 connect, 14 set up terminals, 61 connector, 109 charge detach, 9 EXPLORER 710 batteries, 87 fixed, 20 smartphone or tablet, 38 point, 16 charges for calls separate from transceiver, 9 estimating, 73 short description, 6...
  • Page 131 92 total usage, 49 data connections start and stop in web interface, 46 DC input connect, 14 hot-swap EXPLORER 710 batteries, 88 connector, 104 default IP address, 41 delivery contents, 8 detach the antenna, 9 diagnostics report coverage area, 110...
  • Page 132 IP connection monitoring, 76 navigation IP handset display, 5 connect, 32 navigation in web interface, 43 manage in EXPLORER 710, 56 network settings SIP settings, 32 LAN and WLAN, 53 user name and password, 56 ISDN configure, 54 connect phone or modem, 35...
  • Page 133 LAN and WLAN, 53 charge via USB, 38 user name connect for calls, 32 smartphone or IP handset, 56 manage in EXPLORER 710, 56 user permissions SIP settings, 32 setting up in web interface, 75 user name and password, 56...
  • Page 134 Index warning messages, 38, 58 warranty, 84 web interface accessing, 41 change language, 62 definition, 41 navigating, 43 what’s in the delivery, 8 WLAN automatic activation of, 53 configure, 51 connect to, 24 user group settings, 53 98-140012-C...
  • Page 135 98-140012- www.cobham.com/satcom...

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