iDPRT ID4 Series Service Manual
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iDPRT ID4 Series Service Manual

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ID4 IE4 Series
Label Printer
ID4P
ID4S
IE4P
IE4S
Service Manual

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Questions and answers

Alena
July 8, 2025

Нужна спецификация на бумагу для iD4S

0
1 comments:
Алена
July 8, 2025

@Alena . Уточнение необходимо именно для цветной термоленты

0
Игорь
May 29, 2025

Добрый день! приобрел принтер iDPRTiT4s2 не может откалиброваться моргает оранжевый и пищит.

0
1 comments:
Mr. Anderson
May 29, 2025

If the iDPRT iT4s2 printer cannot calibrate and is flashing orange and beeping, follow the troubleshooting procedure:

1. Identify the trouble phenomenon (flashing orange light and beeping).
2. Check for possible causes such as:
- Faulty sensor
- Incorrect media installation
- Obstruction in the media path
3. Follow the check method:
- Inspect sensors like the upper and lower photoelectric modules.
- Verify that media is loaded correctly and matches the printer settings.
4. Apply remedies:
- Clean or replace faulty sensors.
- Reinstall the media correctly.
- Remove any obstructions.

These steps will help identify and fix the issue preventing calibration.

This answer is automatically generated

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Summary of Contents for iDPRT ID4 Series

  • Page 1 ID4 IE4 Series Label Printer ID4P ID4S IE4P IE4S Service Manual...
  • Page 2 Document Change Record This page records changes to this document. The document was originally released as Revision 1.0. Version Number Date Description of Change Rev.1.0 2018.01.17 First Edition. Rev:1.0...
  • Page 3 ID4/IE4 Series • Service Manual Foreword This manual describes the label printer — ID4/IE4 series. It is designed for use as a reference for periodic inspections and maintenance procedure to be executed by service person. It is not intended for the general user. Users of this manual should have a basic knowledge and understanding of English language.
  • Page 4 ID4/IE4 Series • Service Manual Important Information Note the following precautions during work. Note: Always wear safety gloves to prevent an injury as well as to prevent rust developing on the device. Never start a service when your hands are wet. This will prevent an electric shock as well as rust developing on the device.

  • Page 5: Table Of Contents

    ID4/IE4 Series • Service Manual CONTENT CHAPTER 1 PARTS REPLACEMENT/MODULE PURCHASE LIST FOR SERVICE ............6 Parts Replacement ..........................7 1.0 Print Header Module ........................7 1.1 Platen Module ..........................11 1.2 Motor Module ..........................13 1.3 Main-Board, Core-Board and Button-Battery Module ..............17 1.4 Display Module ..........................
  • Page 6 ID4/IE4 Series • Service Manual CHAPTER 3 PARTS LIST ............................59 3.1 The Exploded View ..........................60 3.2 Service Parts ............................68 Rev:1.0...

  • Page 7: Chapter 1 Parts Replacement/Module Purchase List For Service

    ID4/IE4 Series • Service Manual Chapter 1 Parts Replacement/Module Purchase List for Service This chapter explains disassembly and reassembly of the printer. Note the following precautions during disassembly and reassembly. • Turn off the power supply before disassembling the printer. •...

  • Page 8: Parts Replacement

    ID4/IE4 Series • Service Manual  Parts Replacement 1.0 Print Header Module Applicable Module: iD4P 1. Firstly, open the top cover. Then press the TPH print header inward by hands and slide it down. 2. Remove TPH from TPH bracket. 3.
  • Page 9 ID4/IE4 Series • Service Manual Applicable Module: iD4S 1. Firstly, open the top cover. Then press the TPH print header inward by hands and slide it down. 2. Remove TPH from TPH bracket. 3. Finally, unscrew the 3.0*5.0 screws and separate ground wire from TPH bracket. Disassembling the module: Replacing print header module: Note: please refer to iD4P/S Print Head Module Quick Start Guide...
  • Page 10 ID4/IE4 Series • Service Manual Applicable Module: iE4P 1. Firstly, open the top cover. Then press the TPH print header inward by hands and slide it down. 2. unscrew two 3.0*6.0 screws and remove TPH from TPH bracket. 3. Remove the TPH cable from TPH. 4.
  • Page 11 ID4/IE4 Series • Service Manual Applicable Module: iE4S 1. Firstly, open the top cover. Then press the TPH print header inward by hands and slide it down. 2. Remove the TPH cable from TPH. 3. Finally, unscrew the 3.0*5.0 screw and remove the ground wire from TPH. Disassembling the module: Replacing print header module: Note: please refer to iE4S Print Head Module Quick Start Guide...

  • Page 12: Platen Module

    ID4/IE4 Series • Service Manual 1.1 Platen Module Applicable Module: iD4P/ iD4s 1. Using nippers, remove the tip of platen sleeves from the main body. 2. Rotate the platen roller sleeves 90 degrees counterclockwise, and pull out the two sleeves simultaneously.
  • Page 13 ID4/IE4 Series • Service Manual Applicable Module: iE4P/ iE4s 1. Using nippers, remove the tip of platen sleeves from the main body. 2. Rotate the platen roller sleeves 90 degrees counterclockwise, and pull out the two sleeves simultaneously. Disassembling the module: Replacing platen module: Rev:1.0...

  • Page 14: Motor Module

    ID4/IE4 Series • Service Manual 1.2 Motor Module Applicable Module: iD4P 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket by cross screwdriver. 2. Secondly, unscrew four 4.0*8.0 screws to remove motor module. Disassembling the module: Replacing motor module: Rev:1.0...
  • Page 15 ID4/IE4 Series • Service Manual Applicable Module: iD4S 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket. 2. Secondly, unscrew four 4.0*8.0 screws to remove motor module. Disassembling the module: Replacing motor module: Rev:1.0...
  • Page 16 ID4/IE4 Series • Service Manual Applicable Module: iE4P 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket. 2. Secondly, unscrew four 4.0*8.0 screws to remove motor module. Disassembling the module: Replacing motor module: Rev:1.0...
  • Page 17 ID4/IE4 Series • Service Manual Applicable Module: iE4S 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket. 2. Secondly, unscrew four 4.0*8.0 screws to remove motor module. Disassembling the module: Replacing motor module: Rev:1.0...

  • Page 18: Main-Board, Core-Board And Button-Battery Module

    ID4/IE4 Series • Service Manual 1.3 Main-Board, Core-Board and Button-Battery Module Applicable Module: iD4P 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket. 2. Then unscrew the 2.0*3.0 screw to remove the COM port baffle. 3. Finally, unscrew four 3.0*6.0 screws, remove the main-board from lower bracket. 4.
  • Page 19 ID4/IE4 Series • Service Manual Replacing main-board: Replacing button-battery: Replacing core-board: Rev:1.0...
  • Page 20 ID4/IE4 Series • Service Manual Applicable Module: iD4S 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket. 2. Then unscrew the 2.0*3.0 screw to remove the COM port baffle. 3. Finally, unscrew four 3.0*6.0 screws, remove the main-board from lower bracket. 4.
  • Page 21 ID4/IE4 Series • Service Manual Replacing main-board: Replacing button-battery: Replacing core-board: Rev:1.0...
  • Page 22 ID4/IE4 Series • Service Manual Applicable Module: iE4P 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket. 2. Then unscrew the 2.0*3.0 screw to remove the COM port baffle. 3. Finally, unscrew four 3.0*6.0 screws, remove the main-board from lower bracket. 4.
  • Page 23 ID4/IE4 Series • Service Manual Replacing main-board: Replacing button-battery: Replacing core-board: Rev:1.0...
  • Page 24 ID4/IE4 Series • Service Manual Applicable Module: iE4S 1. Firstly, unscrew four 3.0*8.0 screws to separate lower cover from lower bracket. 2. Then unscrew the 2.0*3.0 screw to remove the COM port baffle. 3. Finally, unscrew four 3.0*6.0 screws, remove the main-board from lower bracket. 4.
  • Page 25 ID4/IE4 Series • Service Manual Replacing main-board: Replacing button-battery: Replacing core-board: Rev:1.0...

  • Page 26: Display Module

    ID4/IE4 Series • Service Manual 1.4 Display Module Applicable Module: iD4P 1. Firstly，unscrew six 3.0*8.0 screws to remove the upper cover from the upper bracket. 2. Secondly, unscrew four 3.0*6.0 screws to remove the PCB cover from the upper cover. 3.
  • Page 27 ID4/IE4 Series • Service Manual Applicable Module: iE4P 1. Firstly，unscrew six 3.0*8.0 screws to remove the upper cover from the upper bracket. 2. Secondly, unscrew four 3.0*6.0 screws to remove the PCB cover from the upper cover. 3. Then unscrew four 3.0*6.0 screws, remove the LCD Bracket from upper cover. 4.

  • Page 28: Power Switch Module

    ID4/IE4 Series • Service Manual 1.5 Power Switch Module Applicable Module: iD4P/ iD4S 1. Unscrew two 3.0*6.0 screws. 2. Remove the keypad of power switch from upper cover. Disassembling the module: Replacing keypad: Rev:1.0...
  • Page 29 ID4/IE4 Series • Service Manual Applicable Module: iE4P/ iE4S 1. Unscrew two 3.0*6.0 screws. 2. Remove the keypad of power switch from upper cover. Disassembling the module: Replacing keypad: Rev:1.0...

  • Page 30: Arrow Key Module

    ID4/IE4 Series • Service Manual 1.6 Arrow Key Module Applicable Module: iD4P 1. Unscrew four 3.0*6.0 screws, remove key press panel from upper cover. 2. Take out the spring of the keypad and the arrow key. Disassembling the module: Replacing keypad: Rev:1.0...
  • Page 31 ID4/IE4 Series • Service Manual Applicable Module: iE4P 1. Unscrew four 3.0*6.0 screws, remove key press panel from upper cover. 2. Take out the spring of the keypad and the arrow key. Disassembling the module: Replacing keypad: Rev:1.0...

  • Page 32: Feed Button Module

    ID4/IE4 Series • Service Manual 1.7 Feed Button Module Applicable Module: iD4P 1. Unscrew two 2.5*6.0 screws, remove cable fastener from upper cover. 2. Then unscrew two 3.0*6.0 screws to remove the keypad from upper cover. Take out the feed button, shade holder and LED. Disassembling the module: Replacing keypad: Rev:1.0...
  • Page 33 ID4/IE4 Series • Service Manual Applicable Module: iD4S 1. Unscrew six 3.0*8.0 screws, separate the upper cover from upper bracket. 2. Secondly, unscrew four 3.0*6.0 screws to remove PCB cover from upper conver. 3. Then unscrew two 2.5*6.0 screws, and take out the cable fastener. 4.
  • Page 34 ID4/IE4 Series • Service Manual Applicable Module: iE4P 1. Unscrew two 2.5*6.0 screws by screwdriver to remove cable fastener. 2. Then unscrew two 3.0*6.0 screws, remove keypad, feed button, shade holder and LED. Disassembling the module: Replacing keypad: Rev:1.0...
  • Page 35 ID4/IE4 Series • Service Manual Applicable Module: iE4S 1. Firstly, unscrew six 3.0*8.0 screws and remove the upper cover from upper bracket. 2. Secondly, unscrew four 3.0*6.0 screws and remove PCB cover from upper cover. 3. Then unscrew two 2.5*6.0 screws, take out the cable fastener. 4.

  • Page 36: Upper Photoelectric Module

    ID4/IE4 Series • Service Manual 1.8 Upper photoelectric Module Applicable Module: iD4P/ iD4S 1. Unscrew three 2.5*5.0 screws, and remove the bracket cover of upper photoelectric from the upper photoelectric. 2. Manually remove the PCB board of the upper photoelectric. Disassembling the module: Replacing upper photoelectric: Rev:1.0...
  • Page 37 ID4/IE4 Series • Service Manual Applicable Module: iE4P/ iE4S 1. Unscrew three 2.5*5.0 screws, and remove the bracket cover of upper photoelectric from the upper photoelectric. 2. Manually remove the PCB board of the upper photoelectric. Disassembling the module: Replacing upper photoelectric: Rev:1.0...

  • Page 38: Lower Photoelectric Module

    ID4/IE4 Series • Service Manual 1.9 Lower Photoelectric Module Applicable Module: iD4P/ iD4S 1. Unscrew four 3.0*6.0 screws, remove the rack cover from lower bracket. 2. Manually remove the lower photoelectric and locking chip. Disassembling the module: Rev:1.0...
  • Page 39 ID4/IE4 Series • Service Manual Replacing lower photoelectric module: Rev:1.0...
  • Page 40 ID4/IE4 Series • Service Manual Applicable Module: iE4P/ iE4S 1. Unscrew four 3.0*6.0 screws, remove the rack cover from lower bracket. 2. Manually remove the lower photoelectric and locking chip. Disassembling the module: Rev:1.0...
  • Page 41 ID4/IE4 Series • Service Manual Replacing lower photoelectric module: Rev:1.0...

  • Page 42: Micro Switch Module

    ID4/IE4 Series • Service Manual 1.10 Micro switch Module Applicable Module: iD4P/ iD4s 1. Unscrew the 2.0*5.0*6.0 screw by screwdriver. 2. Manually remove the micro switch. Disassembling the module: Replacing micro switch: Rev:1.0...
  • Page 43 ID4/IE4 Series • Service Manual Applicable Module: iE4P/ iE4s 1. Unscrew the 2.0*5.0*6.0 screw by screwdriver. 2. Manually remove the micro switch. Disassembling the module: Replacing micro switch: Rev:1.0...

  • Page 44: Ribbon Detection Module

    ID4/IE4 Series • Service Manual 1.11 Ribbon Detection Module Applicable Module: iE4P/ iE4s 1. Unscrew the 2.0*5.0*6.0 screw by screwdriver. 2. Manually remove the ribbon detection module. Disassembling the module: Replacing ribbon detection: Rev:1.0...

  • Page 45: Left And Right Roll Holder Module

    ID4/IE4 Series • Service Manual 1.12 Left and Right Roll Holder Module Applicable Module: iD4P/ iD4s 1. Turn the printer upside down on the desk, then unscrew the 2.0*5.0*6.0 screw and remove the baffle and synchronized gear. 2. Manually remove the springs, then unscrew four 3.0*8.0 screws to separate the big gear from the roll holder.
  • Page 46 ID4/IE4 Series • Service Manual Applicable Module: iE4P/ iE4s 1. Turn the printer upside down on the desk, then unscrew the 2.0*5.0*6.0 screw and remove the baffle and synchronized gear. 2. Manually remove the springs, then unscrew four 3.0*8.0 screws to separate the big gear from the roll holder.

  • Page 47: Iwlm Module

    3. Insert the iWLM card into left port, then press inward. 4. Coved with iWLM card cover after finishing WiFi loading. Disassembling the module: Replacing iWLM module: Note: please refer to the iDPRT Bluetooth/WiFi Module Quick Start Guide for the details. Rev:1.0...

  • Page 48: Cutter Module

    ID4/IE4 Series • Service Manual 1.14 Cutter Module 1. Open the top cover of the printer. 2. Thumb the hooks, and then lift the platen vertically. 3. Hold the front cover and remove it horizontally. Load the cutter: Cutter: Note: please refer to the E4GC Cutter Module Quick Start Guide for the details. Rev:1.0...

  • Page 49: Peeler Module

    ID4/IE4 Series • Service Manual 1.15 Peeler Module 1. Open the top cover of the printer. 2. Thumb the hooks, and then lift the platen vertically. 3. Hold the front cover and remove it horizontally. Load the peeler: Peeler: Note: please refer to the E4P Peeler Module Quick Start Guide for the details. Rev:1.0...

  • Page 50: Power Cord

    ID4/IE4 Series • Service Manual 1.16 Power Cord 1.17 Power Adapter Rev:1.0...

  • Page 51: External Paper Roll Stand

    ID4/IE4 Series • Service Manual 1.18 External Paper Roll Stand 1. Unscrew six 3.0*4.0 screws by screwdriver. 2. Manually remove the side panel from bottom panel. Rev:1.0...

  • Page 52: Module Purchase For Service

    ID4/IE4 Series • Service Manual  Module Purchase for Service Rev:1.0...

  • Page 53: Chapter 2 Troubleshooting

    ID4/IE4 Series • Service Manual Chapter 2 Troubleshooting CONTENT 2.1 Troubleshooting Procedure 2.2 Troubleshooting 2.3 Service Process Rev:1.0...

  • Page 54: Troubleshooting Procedure

    ID4/IE4 Series • Service Manual 2.1 Troubleshooting Procedure When the trouble happens, please refer to the troubling guide of 2.2 and 2.3 for repairing the printer according to the phenomenon. Phenomenon : Find a trouble phenomenon in this column. If there are multiple phenomena, take all the corresponding items into consideration.

  • Page 55: Troubleshooting

    ID4/IE4 Series • Service Manual 2.2 Troubleshooting 1) Power Supply Failure Phenomenon Description No Power (Power Lamp not Cause: illuminated） •The power cord is not connected. •Remedy: Connect the power cord. •The printer is not power on. •Remedy: Switch the Power Button Cause: •The printer is not power on.
  • Page 56 ID4/IE4 Series • Service Manual 3) Printing Failure Phenomenon Description No printing Cause: •Failure to load paper roll. •Remedy: Install the roll paper properly. Cause: •Main Board Unit is broken. •Remedy: Replace the Main Board Unit. Cause: •Faulty connection to the thermal head connector. •...
  • Page 57 ID4/IE4 Series • Service Manual 4) Paper Feed Failure Phenomenon Description Cause: Paper is not fed or fed •Faulty connection to the motor connector. irregularly •Check Method: Check the connection of the motor connector. •Remedy: Connect the motor cable to connector correctly.

  • Page 58: Service Process

    2.3 Service Process Rev:1.0...
  • Page 59 Rev:1.0...
  • Page 60 Chapter 3 Parts List HOW TO USE PARTS LIST 1.NO. This column shows drawing number of the illustration. 2. REV. Obsolete parts in revised version, “x” mark has been entered in this column. Added parts in revised version, “#” mark has been entered in this column. 3.PARTS NAME Parts names must be indicated when ordering replacement parts.
  • Page 61 ID4/IE4 Series • Service Manual 3.1 The Exploded View ID4P Rev:1.0...
  • Page 62 ID4/IE4 Series • Service Manual Rev:1.0...
  • Page 63 ID4/IE4 Series • Service Manual ID4S Rev:1.0...
  • Page 64 ID4/IE4 Series • Service Manual Rev:1.0...
  • Page 65 ID4/IE4 Series • Service Manual IE4P Rev:1.0...
  • Page 66 Rev:1.0...
  • Page 67 ID4/IE4 Series • Service Manual IE4S Rev:1.0...
  • Page 68 ID4/IE4 Series • Service Manual Rev:1.0...
  • Page 69 3.2 Service Parts ID4P PARTS NAME Q'TY REMARKS Upper Cover Power Switch Keypad Arrow Key Spring PCB Board Shade Holder Feed Button Keypad 2PC-screw the keypad of power switch; Screw 3.0*6.0 PBHO 2PC-screw the keypad of feed button; 4PC-screwPCB board. LCD Screening Glass LCD Display LCD Bracket...
  • Page 70 ID4/IE4 Series • Service Manual Micro Switch Module Screw 2.0*5.0*6.0PWBHO To screw the micro switch module. Lower Bracket Front Cover Motor Module Screw 4.0*8.0PBHNi To screw the motor module. Right Label Guide Left Label Guide Lower Photoelectric Locking Tab Right Rack Left Rack Screw 3.0*6.0PBHO To screw the left and right rack.
  • Page 71 ID4/IE4 Series • Service Manual iD4S PARTS NAME Q'TY REMARKS Upper Cover Power Switch Keypad Shade Holder Feed Button Keypad 2PC-screw the keypad of power switch; Screw 3.0*6.0 PBHO 2PC-screw the keypad of feed button; Cable Fastener Screw 2.5*6.0PBHO To screw the cable fastener. PCB 盖...
  • Page 72 ID4/IE4 Series • Service Manual Lower Photoelectric Locking Tab Right Rack Left Rack Screw 3.0*6.0PBHO To screw the left and right rack. Screw 2.0*5.0BBHO To screw buffer. Buffer Buffer Cover Screw 3.0*6.0PBHO To screw the buffer cover. Synchronized Gear Right Roll Holder Left Roll Holder Baffle Screw 2.0*5.0*6.0PWBHO...
  • Page 73 ID4/IE4 Series • Service Manual IE4P PARTS NAME Q'TY REMARKS Upper Cover Power Switch Keypad Arrow Key Spring PCB Board Shade Holder Feed Button Keypad Screw 3.0*6.0 PBHO 4PC-screwPCB board. LCD Screening Glass LCD Display LCD Bracket Screw 3.0*6.0PBHO To Screw the LCD bracket. Cable Fastener Screw 2.5*6.0PBHO To screw the cable fastener.
  • Page 74 ID4/IE4 Series • Service Manual Screw 2.0*5.0*6.0PWBHO To screw the ribbon detector. Ribbon Detector Print Head Module TPH Module Platen Module Micro Switch Module Screw 2.0*5.0*6.0PWBHO To screw the micro switch module. Lower Bracket Front Cover Motor Module Screw 4.0*8.0PBHNi To screw the motor module.
  • Page 75 ID4/IE4 Series • Service Manual Main-board Unit COM port Baffle Screw 2.0*3.0PMHZn To screw the COM port baffle. WIFI/Bluetooth (iWLM) Screw 3.0*6.0PBHO To screw the main-board unit. Lower cover SD cover Screw 3.0*8.0PBHO To screw the lower cover and lower bracket. Rev:1.0...
  • Page 76 ID4/IE4 Series • Service Manual iE4S PARTS NAME Q'TY REMARKS Upper Cover Power Switch Keypad Shade Holder Feed Button Keypad 2PC-screw the keypad of power switch; Screw 3.0*6.0 PBHO 2PC-screw the keypad of feed button. Cable Fastener Screw 2.5*6.0PBHO To screw the cable fastener. PCB Cover Screw 3.0*6.0PBHO To screw the PCB cover.
  • Page 77 ID4/IE4 Series • Service Manual Screw 2.0*5.0*6.0PWBHO To screw the micro switch module. Lower Bracket Front Cover Motor Module Screw 4.0*8.0PBHNi To screw the motor module. Right Label Guide Left Label Guide Lower Photoelectric Locking Tab Right Rack Left Rack Screw 3.0*6.0PBHO To screw the left and right rack.
  • Page 78 ID4/IE4 Series • Service Manual SD cover To screw the lower cover and lower Screw 3.0*8.0PBHO bracket. Rev:1.0...

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