Client Problems; Checking The Client Status - Toshiba e-studio2050c Troubleshooting Manual

3 TROUBLESHOOTING FOR PRINTING

Client Problems

This section describes how to identify and correct the problems caused by the clients* connected to the
equipment.
* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.

Checking the client status

The printing problems are caused by the printer driver settings, network settings, errors in the network
connections, and so forth. First, contact the administrator of the equipment to see if there is one of these kinds
of problems, or see the following sections:
P.76 "Printer Driver Problems"
P.78 "Network Connection Problems"
P.96 "Printing Problems (Network Related)"
Another possible cause is one related to a client. If the print jobs sent from a specific client within a network
fail, the problem may be caused by the client.
Problem Description
The jobs sent from a client cannot be printed.
Corrective Action
The checklist below will help you identify the source of the error and direct you to information resolving the
problem. If the problem persists after you have followed all of the steps, contact your service representative.
No
Check...
.
1 Does the equipment work properly? Are
copy jobs output properly?
2 See the Device page of TopAccess. Are
the options specified for the job
supported by the hardware
configuration?
3 Can you print the jobs from other
clients?
4 Have you ever printed successfully from
this client?
5 Did you set up the printer driver other
than by an SMB connection?
6 (For Macintosh only)
Can you see the equipment you created
in the Selector?
7 At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide
to fix the problem.
The model below does not support printing from Macintosh.
- e-STUDIO2551C Series
80

Client Problems

Yes No Corrective Action
Next Check the device status displayed in
Step
the Device page of TopAccess.
If not, delete the job, install the required
Next
components, and try again. Contact
Step
your service representative for further
information.
See the following section to fix the
problem.
Next
Step P.78 "Cannot print with the
equipment (network connection
problems)"
See the following section to fix the
Next
problem.
Step
P.76 "Cannot print (port setting
problems)"
See the following section to fix the
Next
Step problem.
P.78 "Cannot print with SMB print"
Refer to the Software Installation
Next
Step Guide.