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Disclaimer
Carefully inspect all items for damages before accepting delivery. note any damages on the freight bill or
express receipt. request name and signature of the carrier's agent and keep a copy to support your claim. Upon
acceptance of items, owner assumes responsibility for its safe arrival. Report damages to the carrier and file
a claim immediately. Failure to do so may result in the denial of your claim. The carrier will furnish you with
necessary forms for filing a claim.
Damages on any returns or exchanges caused during transit are not covered under our warranty (the customer
must insure the return with the shipping company). If your range hood is damaged in transit, please contact us
within 14 days of receiving your new order to report the damages. Victory Range Hoods will, to the best of its
ability, file a damage claim and investigate the matter.
Please inspect contents of package(s) carefully upon receiving! We must be notified of any damages and/or
missing parts within fourteen (14) days upon your receipt of the package(s). Claims will not be accepted after
fourteen (14) days. NOTE: Items are thoroughly tested and carefully packed in our facility before shipping.
Products must be returned in good working condition with ALL original parts and documentation packed in all
original cartons, fillers and shipping cartons. A restocking fee of 10% will be charged for all approved return(s).
Exchanges or returns will not be accepted if the unit has been installed, and may be rejected if parts are missing.
Make sure to inspect the hood for damages and defects before installation. Appearance flaws of the hood found
after installation and not affecting hood performance are not covered under our warranty for returns or exchang-
es. Service visits are not covered under warranty and will carry a service charge.
Contact Us
If you require assistance, please contact Victory Range Hoods. Please have your order number and model of the
range hood ready. You must have this information in order to receive a response to your request.
If you need replacement parts, we recommend using only genuine parts. Our accessories and parts are engineered
and designed specifically for VICTORY range hoods. Each part is rigorously tested assuring the utmost in dura-
bility and reliability, providing a factory match, factory-installed appearance and functionality tailored to each
individual range hood model.
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The information in this document is subject to change without notice, please contact Victory Range Hoods for updated details.
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