General Connection Issues; Wireless Bluetooth; Wireless Dect - Firecom CONNECT Manual

General Connection Issues

1. Verify the Firecom Connect is turned on.
2. Verify the battery is charged and within its useable life.

Wireless Bluetooth

Disconnects, intermittent connectivity, or difficulty finding, pairing, or
connecting.
1. Verify your Bluetooth headset model are Bluetooth compatible (Handsfree Profile
Format required).
2. Check that you are in range of the Bluetooth accessory with which you are trying
to pair your Firecom Connect.
3. With multiple Firecom Connects & Bluetooth headsets, ensure devices are
dedicated to each other.
4. Firecom Connect deactivates Bluetooth when a corded headset is plugged in.
5. Turn on Bluetooth on your device.
6. Turn on discoverable mode on your device.
7. Make sure no previously paired devices are turned on.
8. Cycle the power on the Bluetooth headset and/or the device being connected to.
9. Fully charge both the Firecom Connect and your headset.
10. Noisy RF Environments can reduce effective Bluetooth range (including walls,
microwaves ovens, Wi-Fi, etc.), ensure you remain as close as possible to your
Firecom Connect.
11. While pairing, ensure the Bluetooth headset is the closest device to Firecom
Connect. When pairing, your Bluetooth device must be within 1-3 feet of the
Firecom Connect.
12. Restart the Bluetooth pairing mode, this will delete the Bluetooth headset from
your Firecom Connect and create a new pairing.
13. Factory reset your Bluetooth headset to forget previous device pairings.
14. Update your Bluetooth device to the latest Bluetooth firmware.
15. SCH305-BT ComHubs's can Bluetooth pair to Firecom Connects in Bluetooth
pairing mode, make sure your SCH305-BT ComHub is powered OFF while you are
Bluetooth pairing your Bluetooth headset to the Firecom Connect.

Wireless DECT

Disconnects, intermittent connectivity, or difficulty finding, pairing, or
connecting.
1. Check that you are in range of the DECT Wireless Base Station, and that it is
powered on.
2. Verify the Wireless Base Station and the Firecom Connect are in pairing mode.
3. Verify the Firecom Connect has DECT Registration enabled (Advanced Menu).
4. If DECT is not connected for 10 minutes, Firecom Connect will power down to save
battery. Any button press delays the power down timer.
5. Cycle the power on the Firecom Connect and/or the Wireless Base Station.
6. Fully charge both the Firecom Connect and the ComHub (or ensure the Wireless
Base Station is plugged in).
7. Check location of the Wireless Base Station and external antenna location. The
Wireless Base Station should not be installed inside metal enclosures or any other
location closer than 4 inches to a metal object or surface.
8. When reconnecting to a Base Station, you may need to reset the DECT pairing
slot.
No audio communication and/or PTT from or to the base.
1. Ensure that power is turned on to the Wireless Headset and it is connected.
2. Ensure that the modular communication cable is connected between the Wireless
Base Station and Intercom.
3. Check the modular communication cable between the Wireless Base Station and
Intercom for continuity.
4. Ensure correct polarity of the modular plug on both ends of the modular cable.
5. Ensure the corded headset follows standard 4-pin plug (CTIA/AHJ or OMTP), or
use appropriate adapter.
6. Verify the Firecom Connect radio settings, ensure you are using the correct mode
(Advanced Menu).
7. Ensure Mic Noise Reduction is set appropriate for environment (Advanced Menu).
Poor quality audio, low or distorted received or transmitted audio.
1. Make sure that the volume level is properly adjusted on the Intercom (if an
intercom is installed). For Digital Intercoms, set the volume level as high as
possible on the Intercom without causing distorted audio on the Firecom Connect,
and then adjust the volume control on the Firecom Connect for comfortable
listening.
2. Ensure that the proper Wireless Base Station model for your Intercom is used.
3. Power cycle the Base Station.
4. Noisy RF environments can reduce effective Bluetooth range (including walls,
microwaves ovens, wifi, etc.).
5. Bluetooth HFP (Hands Free Protocol) connections slightly increases audio latency.
6. Poor quality audio can be caused by a defective headset device. Confirm
operation with a headset known to be functioning properly.
Audible interference from portable and mobile radios.
The wireless system is tested and proven to be immune to interferences from
portable and mobile communication equipment operated anywhere in the frequency
spectrum from 30MHz to 18GHz. However, care should be taken with installation of
communication cables between the Intercom and the Wireless Base Station. These
cables should be routed away from portable and mobile radios and antenna cabling
in order to prevent RF interference from such devices.
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