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Firmware Updates & PC Programming
The Firecom Connect can be updated with the latest firmware via the USB port with
the following steps:
USB Port Location
Updating Firmware for your Firecom Connect
Notes:
•
The firmware file will need to be downloaded and saved to your computer from
the Firecom website prior to performing the steps below.
•
Windows PC or Mac can be used to upgrade the firmware. Steps below are for
a Windows PC.
1. Turn Firecom Connect OFF
2. Hold Power
on button for approximately 10 seconds
• Power LED will red slow flash, continue holding until flashes quickly to
indicate it's in bootloader mode
3. Plug USB-C cable into Firecom Connect and PC
4. In File Manager Firecom Connect will appear as an extra drive (normally D :)
5. Select ALL the files in the Firecom Connect D drive and delete all of them.
6. Drag and Drop or Copy and Paste ALL the update files you downloaded from
the Firecom website onto the Firecom Connect drive
• Files will copy over. Firecom Connect will flash yellow as it is transferring
over files and updating its libraries.
i.Example file names (not limited to):
1. bp_490-4071-00.sonbin (firmware)
2. config_[SKU]_490-4036-01.bin (Settings (not pairing))
3. vp_490-4039-00.sonbin (Voice prompt file)
• If you get an "Error" message, you need to delete the existing files on the
Firecom Connect, before you can add the new update files.
• Once complete the Power LED light will flash Green, and then return
to Red quick flash indicating it's waiting.
• Firecom Connect will repeat for each file copied into the Firecom Connect
drive.
• It's important ALL update files are transferred before rebooting.
7. Once all files are updated, hold the Power button ~2 seconds until system
reboots.
8. System will come up in normal operation.
9. You can disconnect Firecom Connect from your PC.
Note: When update is complete, existing settings will be reset to factory defaults.
Bluetooth and DECT pairings will remain.
Care and Maintenance
• Inspect your Firecom Connect frequently for wear. If you see any defect such as
cracks on the enclosure, the Firecom Connect should be immediately repaired or
replaced.
• Wipe the Firecom Connect with a mild soap and water mixture or a hydrogen
peroxide-based wipe.
WARNING: Do not store the Firecom Connect in high temperature
environments or direct sunlight.
If you are experiencing symptoms not covered here, or are having difficulty
troubleshooting, call us or visit our website. We're here to help.
Service Contact
800-527-0555
service@firecom.com
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P a g e
Troubleshooting
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