Table of Contents
Advertisement
Troubleshooting
Callers can't hear me.
I can't hear callers or music.
My headset will not report 7
hours of talk time after it is fully
charged.
How do I interact with Microsoft
Teams or Skype for Business?
Does my Microsoft Teams-
enabled headset work with other
softphones?
• Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to
make sure that the audio is directed to the headset and not
another audio output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors (following above instructions) as they
may need recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub
application as this setting may be incompatible with your
phone.
• Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to
make sure that the audio is directed to the headset and not
another audio output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors (following above instructions) as they
may need recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a
full charge.
• Some phones have less efficient Bluetooth connections and
thus will not allow for an optimal talk time of 7 hours. The
talk time remaining estimate is partly calculated by your
historical use so inconstancies in an estimate may occur
based on your particular use patterns.
• For Microsoft Teams, tap the Call button to interact.
• For Skype for Business, press and hold the Call button for 2
seconds to interact.
• Set your target phone by going to Poly Lens Desktop App >
Softphones > Software Settings > Target Softphone
Yes, while your headset is optimized for Microsoft Teams, it
can be configured to use with other supported softphones.
Set your target phone by going to Poly Lens Desktop App >
Softphones > Software Settings > Target Softphone
When you configure another softphone, the Call button:
• doesn't interact with Teams
18
Advertisement
Table of Contents
