Related Manuals for Poly Voyager 4210 Office
Summary of Contents for Poly Voyager 4210 Office
- Page 1 Voyager 4210/4220 Office Bluetooth headset system for computer and desk phone User Guide...
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Page 2: Table Of Contents
Contents Hook up system Desk phone setup details Position Your Base Overview Headset overview Base overview Accessories Pair Pair headset to base Pair to mobile device Pair mode Fit and charge Wear on the right or left Charge Check headset battery status Load software Update firmware The basics... -
Page 3: Hook Up System
Hook up system Using the diagram, connect your headset system. HEADSET PORT NO HEADSET PORT *Headset design/headset cradle may vary but function is the same. NOTE Base configuration settings Desk phone Setting (on bottom of base) Most phones Cisco phones Cisco phones with EHS cable Desk phone setup Choose a desk phone setup A, B, C or D and connect cables. - Page 4 NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press both the headset button on your desk phone and the call control button on the headset to answer or end calls. B Desk phone (standard) •...
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Page 5: Position Your Base
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems. -
Page 6: Overview
Overview Headset overview Microsoft Siri Teams* Google Assistant ™ Amazon Alexa* LEDs Mute/unmute Alexa Smartphone feature: Voice assistant (requires app) Power ® Bluetooth pairing Charge port Volume Call Microsoft Teams (requires app) Siri ® , Google Smartphone feature: Default voice assistant ™... -
Page 7: Base Overview
Base overview 2 3 4 5 Computer button Handset lifter jack Microsoft Teams button (Teams model Telephone interface cable jack only) Bluetooth LED Bluetooth pairing button Desk phone button Desk phone listening volume Charging LED Desk phone speaking volume USB port Desk phone configuration switch Power jack Accessories... -
Page 8: Pair
Pair Your system has a base and compatible Bluetooth headset. Pair headset to base Your headset comes pre-paired to the base. To pair again: Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue. -
Page 9: Fit And Charge
Fit and charge Wear on the right or left • To position the microphone on the right or left side, rotate the microphone boom up and over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth. •... -
Page 10: Load Software
While updating firmware: • Do not use your Poly device until the update is complete. • Disconnect your Poly device from paired devices such as phones, tablets and computers. • Do not start a second update from a second device. -
Page 11: The Basics
• Base ringtone volume Adjust the base ringtone volume setting in Poly Lens Desktop App. This ringtone alerts you if you are not wearing your headset and a call comes in. -
Page 12: Launch Microsoft Teams (Teams Model Only)
Mute During an active call, tap the Mute button to mute or unmute your headset. Hold a call To hold an active call or resume a held call: • Press the headset Call button for 2 seconds. • Computer or desk phone: Press the corresponding base Audio button for 2 seconds. -
Page 13: More Features
ATTENTION Voice assistant is only active when your headset is out of base range and paired to a smartphone. Change the default outbound phone line/audio channel in Poly Lens App. Change your default line Enable and use... -
Page 14: Corded Mode (Audio Over Usb)
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth Corded mode (audio density problems. Improve audio performance by using density-friendly corded mode. over USB) Disconnect your Bluetooth USB adapter from your computer Connect your headset directly to your computer with the provided 1.5 m USB cable Power off your headset to use density-friendly corded mode NOTE Your headset battery charges while in corded mode. -
Page 15: Troubleshooting
Troubleshooting Headset I can’t hear a dial tone in the • Make sure your headset is charged. headset. • Make sure your headset is paired to base. See Pair headset to base. • Adjust the configuration switch (A--F) on the bottom of the base until a dial tone is heard. -
Page 16: Desk Phone
• Ensure that Poly Lens Desktop App is installed. Download: poly.com/lens. • If Poly Lens Desktop App is not installed and you do not have a compatible softphone, you must first press the base's Audio button and then use the softphone interface to place/ answer/end calls. - Page 17 Microsoft Teams-enabled can be configured to use with other supported softphones. headset work with other Set your target phone by going to Poly Lens Desktop App. softphones? When you configure another softphone, the Call button: • doesn't interact with Teams •...
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Page 18: Support
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.