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Table of Contents
Related Manuals for Poly EncorePro 500 USB Series
Summary of Contents for Poly EncorePro 500 USB Series
- Page 1 EncorePro 500 USB Series Corded USB headset with inline call control User Guide...
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Page 2: Table Of Contents
Contents Overview Standard LEDs and functions Microsoft Teams LEDs and functions* (Teams model only) Setup Load software Adjust the headband Position the boom Adjust the boom Assemble your headset (Encore Pro 545 only) Daily use Make/take/end calls Volume Mute Launch Microsoft Teams (Teams model only) Troubleshooting What's in the box Support... -
Page 3: Overview
Overview Standard LEDs and Icons Inline control LEDs Function functions Flashing green Incoming call Call button Solid green On a call Increases / decreases the listening Volume up / down volume buttons Solid red Headset muted Mute / Hold button Flashing red Call on hold Microsoft Teams LEDs... -
Page 4: Setup
Power on your headset by connecting it to your computer. Customize your device behavior through advanced settings and options with Poly Lens Load software Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens. NOTE Device settings are also available in Plantronics Hub Desktop App. -
Page 5: Fit
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably Adjust the headband over the center of your ears. If the headband is too tight or loose, gently bend the headband for a comfortable fit. Position the boom The headset can be worn with the boom on your left or right side. -
Page 6: Assemble Your Headset (Encore Pro 545 Only)
Assemble your headset Choose a headset wearing style and assemble your headset for over-ear, over-head or (Encore Pro 545 only) behind-head. Attach the desired wearing style to the top of your headset. The wearing style snaps into place. Over-ear Over-head Behind-head... -
Page 7: Daily Use
Headset call control is a software feature and dependent on a compatible softphone. If you Make/take/end calls have not installed Poly Lens Desktop App (poly.com/software) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application. - Page 8 NOTE Teams model and open Teams desktop application required. Teams mobile application is not supported.
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Page 9: Troubleshooting
• Ensure that only one softphone application is opened at a time. connected to my computer. • Be sure you have the Poly Lens Desktop App installed. • For best performance, ensure your headset firmware is up-to-date. See Update firmware. - Page 10 • doesn't go to Teams notifications • will not launch Cortana...
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Page 11: What's In The Box
What's in the box Contents may vary by product. USB headset with inline call control and combined USB-A and USB-C cable Pouch Quick start guide... -
Page 12: Support
Netherlands © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. Model ID: EP515, EP515-M, EP525, EP525-M, EP545...