Poly Voyager 5200 User Manual
Office bluetooth headset system for computer and desk phone
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Summary of Contents for Poly Voyager 5200
- Page 1 Voyager 5200 Office Bluetooth headset system for computer and desk phone User Guide...
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Page 2: Table Of Contents
Table of contents Hook up system Desk phone setup details Position Your Base Overview Headset overview Be safe Base overview Accessories Pair Pair headset to base Pair to mobile device Pair mode Fit and charge Change eartip size Switch ears Charge Low battery warnings Load software... - Page 3 Play or pause audio Voice assistant (smartphone feature) Change your default line Enable and use Amazon Alexa (smartphone feature) Enable Tile Troubleshooting Headset Desk phone Softphone Support...
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Page 4: Hook Up System
Hook up system ■ Using the diagram, connect your headset system. HEADSET PORT NO HEADSET PORT NOTE: Base configuration settings Desk phone Setting (on bottom of base) Most phones Cisco phones Cisco phones with EHS cable Desk phone setup details ■... - Page 5 ● Connect one end of the telephone interface cable to the back of the base ● Connect the other end of the telephone interface cable into the dedicated headset port on the desk phone IMPORTANT: Cisco phones use configuration D on the bottom of the base.
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Page 6: Position Your Base
Desk phone + EHS cable (sold separately) IMPORTANT: Use configuration A on the bottom of the base, which works for most phones including Cisco phones. Desk phone + HL10 lifter (sold separately) IMPORTANT: Cisco phones use configuration D on the bottom of the base. - Page 7 Chapter 1 Hook up system...
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Page 8: Overview
Overview Headset overview Microsoft Siri / Teams* Google Assistant Icon Headset control Volume Mute Call Microsoft Teams (requires Teams desktop app) Bluetooth pairing Siri, Google Default voice assistant Assistant Near Field Communication (Not offered on new product) Charge port Power Indicator light Be safe Please read the safety guide for important safety and regulatory information... -
Page 9: Base Overview
Base overview 2 3 4 5 Computer button Microsoft Teams button (Teams model only) Bluetooth LED Desk phone button Charging LED USB port Power jack Handset lifter jack Telephone interface cable jack Bluetooth pairing button Desk phone listening volume Desk phone speaking volume Desk phone configuration switch Chapter 2 Overview... -
Page 10: Accessories
Accessories Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk phone call. Enables remote call control with your headset. HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset. Accessories... -
Page 11: Pair
Pair Pair headset to base Your system has a base and compatible Bluetooth headset. Your headset comes pre-paired to the base. To pair again: Press the headset Call button until you hear "pairing" and the headset LEDs flash blue and red. Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red. -
Page 12: Pair Mode
Pair mode Put your headset in pair mode to connect to a new device or to pair again. ■ With your headset powered on, press the Call button until you hear "pairing." Pair mode... -
Page 13: Fit And Charge
Fit and charge Slide headset over and behind your ear, then press gently toward your ear. NOTE: Remove your eyeglasses before donning the headset for best fit. Rotate microphone boom until it is pointed toward your mouth. Mic boom moves up and down for a better fit. Change eartip size Change the eartip for a better fit. -
Page 14: Charge
Charge Before first use, charge your headset for a minimum of 20 minutes by placing it in the cradle. The base display's battery icon turns solid blue when charging and turns off when charge is complete. A full charge takes approximately 90 minutes. NOTE: You may also charge your headset using a micro-USB cable connected to a power source. -
Page 15: Load Software
Load software Download Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control(answer/end and mute) functionality. ● Download Poly Lens Desktop App at poly.com/lens. ● Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play. - Page 16 ● Do not answer or place a call. Update firmware...
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Page 17: Basics
● Base ringtone volume Adjust the base ringtone volume setting in Poly Lens Desktop App . This ringtone alerts you if you are not wearing your headset and a call comes in. -
Page 18: Make A Call (Computer Or Desk Phone)
Make a call (computer or desk phone) Tap an Audio button on your base display. You hear a dial tone. NOTE: Desk phone only: Press the phone's Headset button or manually remove the handset if you don't have an HL10 lifter or EHS cable. TIP: If you do not hear a dial tone, turn over the base and adjust the switch (A--G). -
Page 19: Launch Microsoft Teams (Teams Model Only)
Use sensors Smart sensors respond when you put on or take off your headset. Customize in Poly Lens App . Below describes default settings. With active sensors putting on the headset will: taking off the headset will:... -
Page 20: Disable Sensors
Disable sensors ● You can disable your headset smart sensors in Poly Lens App or by using a button press while your headset is idle. Simultaneously press and hold the Call and Mute buttons for 5 seconds. You hear "smart sensors off."... -
Page 21: More Features
On your base, press the desired audio button for 4 seconds until it flashes 4 times. ● Download and open Poly Lens Desktop App on your computer, go to Device Name > Settings > General > Default Phone Line and choose the desired audio line. -
Page 22: Enable Tile
Launch Poly Lens App and ensure that your headset (firmware) is up-to- date From Poly Lens App main menu, choose Apps > Amazon Alexa > Enable Launch the Amazon Alexa app and follow the instructions to set up your headset Use Alexa ■... -
Page 23: Troubleshooting
Troubleshooting Headset Issue Resolutions I can’t hear a dial tone in the ● Make sure your headset is charged. headset. ● Make sure your headset is paired to base. See Pair headset to base on page ● Adjust the configuration switch (A--F) on the bottom of the base until a dial tone is heard. -
Page 24: Desk Phone
Issue Resolutions The sound is distorted. ● Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 2. See Adjust volume on page ● If your desk phone has a volume control, lower until the distortion disappears. -
Page 25: Softphone
Ensure that Poly Lens Desktop App is installed. Download: poly.com/lens. ● If Poly Lens Desktop App is not installed and you do not have a compatible softphone, you must first press the base's Audio button and then use the softphone interface to place/answer/end calls. - Page 26 Microsoft Teams-enabled headset can be configured to use with other supported softphones. Set work with other softphones? your target phone by going to Poly Lens Desktop App . When you configure another softphone, the Call button: ● doesn't interact with Teams ●...
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Page 27: Support
台灣惠普資訊科技股份有限公司 臺北市南港區經貿二路 66 號 10 樓 電話：02-37899900 © 2024 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners. RMN (Regulatory Model Number): Headset: POTE16, base: CB5232(-M) CD. Chapter 9 Support...
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