Adjust the volume Mute Voice assistant Enable and use Amazon Alexa (smartphone feature) Play or pause audio Use sensors Advanced features Enable Tile Adjust voice alert volume Load software Update your Poly device Troubleshooting What's in the box Accessories Support...
Headset overview Alexa* Siri / Google Assistant Volume Mute Alexa* Amazon Alexa (requires Plantronics Hub mobile app) Call Bluetooth pairing Siri, Google Default voice assistant Assistant Near Field Communication (available on select models) Charge port Power Indicator light Be safe Please read the safety guide for important safety, charging, battery and regulatory information before using your new device.
Check battery level Check your earbud battery level: • Listen to the voice prompt when you remove your earbuds from case and put them on. • View battery level in BackBeat app. Download at poly.com/software. Voice prompt Listen time "Battery high"...
Low battery warnings Battery Level Voice Prompt 30 minutes of talk time remaining "Battery Low" repeats every 15 minutes 10 minutes of talk time remaining "Recharge Headset" every 5 minutes...
Check the charge case battery status by pressing the button on the side. Battery status LEDs for charge case Battery high Battery medium Battery low Battery critical; Recharge case/headset NOTE Charge case is sold separately. Visit poly.com/accessories for more information.
Slide headset over and behind your ear, then press gently toward your ear. NOTE Remove your eyeglasses before donning the headset for best fit. Rotate microphone boom until it is pointed toward your mouth. Mic boom moves up and down for a better fit. Change the eartip for a better fit.
Settings > Bluetooth On > Scan for devices* NOTE *Menus may vary by device. Select “Poly V5200 Series.” Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;...
The Basics Alexa* Siri / Google Assistant Make/Take/End Calls Answer a call • Put the headset on to answer a call, or • Say “answer” after call is announced, or • Tap the Call button. End a call • Tap the Call button. Reject incoming call •...
NOTE Functionality varies by application. May not function with web-based apps. Use sensors Smart sensors respond when you put on or take off your headset. Customize in Poly Lens App. Below describes default settings. With active sensors putting on the headset will:...
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LED turns off. Then put on your headset and turn it on. Disable sensors • You can disable your headset smart sensors in Poly Lens App or by using a button press while your headset is idle. Simultaneously press and hold the Call and Mute buttons for...
Pair the headset to your mobile device Download or update your Plantronics Hub mobile app (software) if necessary. Download: poly.com/software Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date From Plantronics Hub main menu, choose Apps > Tile > Enable...
Load software Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens. NOTE Device settings and updates are also available in Plantronics Hub App.
• Ensure headset is paired and connected to your phone. See charged. Pair to mobile device. • In Poly Lens App, disable HD Voice (Wideband Audio) which uses more power. • Completely deplete your headset's battery and then give it a full charge.