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FAQ
1.
I cannot seem to access the web page interface
The default IP address of the unit is 192.168.20.1, so first try to open a web browser to this address. Also check that your
laptop/ PC is on the same subnet as the router's Ethernet port.
2.
The router was connected but cannot get back online
You may need to enable the periodic ping timer using the System Monitor Link from the Management Console. This
ensures that if the connection drops (i.e outage on the network) that the router will reboot after so many failed pings and
then force a re-connect. Set the timer to around 15 mins should be sufficient.
Please note: The traffic generated by the periodic ping feature is counted as chargeable usage, please keep this in mind
when selecting how often to ping.
3.
Router is rebooting frequently
Check the Modem Link on the web page and see if the Periodic Reset timeout is set to something other than 0. If it is set
to 1 this means the unit will reboot every minute regardless of what happens. Reset it to 0 if you don't want this feature or
something quite large if you don't want the router to reboot so often.
4.
Router has connection but cannot access the internet
Check that DNS Masquerade is enabled by clicking on the LAN link on the configuration interface. Make sure that DHCP
DNS server address 1 IP address is set to the same address as that of the Ethernet port.
5.
I cannot seem to get a 3G WAN connection
Click on the 3G Internet Settings link on the webpage interface and check that the correct APN settings are entered.
Also check that the username and password credentials are correct if the APN in use requires these.
Make sure that Auto Connect is enabled on the PPP Profile Connect section on the Data Connection page.
Check you have suitable 3G signal strength and that your SIM is active and does not require a PIN code to be
entered.
6.
The SIM status indicates that the SIM is ‚not installed or reboot required‛ on the home page
If a SIM is installed correctly this may indicate that the SIM has been removed or inserted whilst the unit is powered up. In
this case you must reboot the unit. The Reset button on the home page will reboot the router.
YML39W-VX
www.netcomm.com.au
Videotron – 3G39W-V
3G39W-V User Guide
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