Faq - NetComm 4G100W User Manual

FAQ

1. Does the NetComm 3G/4G 4G100W Router require any configuration out of the box?
For most customers, the NetComm 4G100W Router is a plug and play device. Plug the device into an electrical outlet and
once the status indicator lights are on, plug in your LAN cable for data connectivity. For WiFi connectivity the SSID (Service
Set Identifier) and wireless network key (password) are located on the bottom of the device. If you would like to customize
your settings you can enter 192.168.20.1 into your Web browser to access the Management Console and device settings.
2. I cannot seem to access the web page interface.
The default IP address of the unit is 192.168.20.1, so first try to open a web browser to this address. Ensure you have an
Ethernet cable connected from one of the LAN ports on the router to the Ethernet port on your computer. Also check that
your laptop/ PC is on the same subnet as the router's Ethernet port.
3. The router was connected but I cannot get back online.
You may need to enable the periodic ping timer using the System Monitor Link from the Management Console. This
ensures that if the connection drops (i.e. outage on the network) the router will reboot after a specified number of failed
pings and then force a re-connect. Setting the timer to around 15 minutes should be sufficient.
Please note: The traffic generated by the periodic ping feature is counted as chargeable usage, please keep this in mind
when selecting how often to ping.
4. The router is rebooting frequently.
Check the System Monitor link in the Administration menu on the management console to check whether the Periodic
Reset timeout is set to something other than 0. If it is set to 1 this means the unit will reboot every minute regardless of
what happens. Reset it to 0 if you do not need to use this feature or select a higher value if you don't want the router to
reboot so often.
5. The router has a current connection but I cannot access the internet.
Check that DNS Proxy is enabled by clicking on the LAN link on the Internet Settings interface. Make sure that the DHCP
DNS server address 1 IP address is set to the same address as that of the Ethernet port.
6. I cannot seem to get a 4G WAN connection.
Click on the MBB Internet Settings link on the webpage interface and check that the correct APN settings are entered.
Also check that the username and password credentials are correct if the APN in use requires these details.

Make sure that Auto Connect is enabled on the MBB Profile Settings section on the Internet Settings page.

 Check you have suitable 4G signal strength and that your SIM is active and does not require a PIN code to be
entered.
7. The SIM status indicates that the SIM is "not installed or reboot required" on the home page of the router.
If a SIM is installed correctly this may indicate that the SIM has been removed or inserted whilst the unit is powered up. In
this case you must reboot the unit. Selecting the Reboot option from the System menu will reboot the router.
YMLN4G100W
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4G LTE WiFi Router
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