NetComm 3G38WV User Manual
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NetComm 3G38WV User Manual

3g wifi router with voice
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3G38WV 3G WiFi Router with
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  • Page 1: 3G38Wv 3G Wifi Router With Voice

    3G38WV 3G WiFi Router with Voice USER GUIDE...
  • Page 2 Copyright©2013 NetComm Wireless Limited. All rights reserved. The information contained herein is proprietary to NetComm Wireless Limited. No part of this document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Wireless Limited.

  • Page 3: Table Of Contents

    Physical Dimensions ...................................... 8 Default Settings ......................................8 Safety and Product Care ................................9 Transport and Handling .................................9 Installation and Configuration of the NetComm Wireless 3G38WV ................... 10 Placement of your Router .................................... 10 Avoid obstacles and interference .................................. 10 Cordless Phones ......................................10 Choose the “Quietest”...
  • Page 4 System Log ......................................64 TR-069........................................ 65 Logoff ......................................... 66 Additional Product Information ..............................67 Using the NetComm Wireless 3G38WV to make and receive telephone calls ....................67 Handset requirements ..................................67 Maximum REN Loading ..................................67 How to place a call ....................................67 How to receive a call ....................................

  • Page 5: Overview

    Overview Introduction This manual provides information related to the installation, operation, and utilisation of the NetComm Wireless 3G WiFi Router with Voice. Target Users The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.

  • Page 6: Product Introduction

    Product Features The NetComm Wireless 3G38WV creates a secure WiFi network, providing Internet access for up to 15 users and simultaneous phone service using a wireless 3G network. With quick and easy setup, the NetComm Wireless 3G38WV provides a landline experience without the need for fixed line connections.

  • Page 7: Physical Dimensions And Indicators

    LED Indicators The 3G38WV has been designed to be placed on a desktop. All of the cables exit from the rear for better organization. The display is visible on the front of the 3G38WV to provide you with information about network activity and the device status. See below for an explanation of each of the indicator lights.

  • Page 8: Physical Dimensions

    (Refer to the included wireless security card) Table 7 – WiFi Default Settings For security purposes, each NetComm Wireless 3G WiFi Router with Voice comes with a unique SSID that varies by a 4 digit number at the end. e.g. SSID: “NetComm 7559”...

  • Page 9: Safety And Product Care

    Disconnect the power source from the device before servicing. Transport and Handling When transporting the NetComm Wireless 3G38WV, it is recommended to return the product in the original packaging. This ensures the product will not be damaged. In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent damage during courier transport.

  • Page 10: Installation And Configuration Of The Netcomm Wireless 3G38Wv

    Similarly, the wireless connection between your router and your WiFi devices will be stronger the closer your connected devices are to your NetComm Wireless 3G38WV. Your wireless connection and performance will degrade as the distance between your router and connected devices increases. This may or may not be directly noticeable, and is greatly affected by the individual installation environment.

  • Page 11: Choose The "Quietest" Channel For Your Wireless Network

    Wait approximately 60 seconds for the NetComm Wireless 3G38WV to power up. Connecting via a cable Connect the Ethernet cable provided to the port marked LAN at the back of the NetComm Wireless 3G38WV. Connect the other end of the yellow Ethernet cable to your computer.

  • Page 12: First-Time Setup Wizard

    When you log in to your NetComm Wireless 3G38WV for the first time, you will be presented with the NetComm Wireless 3G38WV Setup Wizard as shown in the screenshot below. This wizard can be skipped by clicking on the “No thanks, take me to the Basic Interface”...
  • Page 13 Step 2: Enter an Administrator username and password that will be used to login and configure your NetComm Wireless 3G38WV. It is recommended that you choose a unique password to ensure the integrity of your network. Enter the username and password that you wish to use, or leave these fields unchanged to use the default username and password of admin.
  • Page 14 NetComm Wireless 3G38WV via WiFi. SSID Broadcast: Select the Disable option to hide the SSID of your NetComm Wireless 3G38WV. If the SSID Broadcast option is disabled, other people will not be able scan and detect your NetComm Wireless 3G38WV’s SSID.
  • Page 15 Step 5: A summary of the settings you selected are displayed for confirmation. If you need to make changes to the settings, click Back. Otherwise, click Finish to complete the setup wizard. Figure 8 – Setup Wizard – Configuration Review NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 16: Management Console Login Procedure

    After completing the first-time setup wizard, the management console will be password protected to prevent unauthorized access to the configuration settings of your NetComm Wireless 2G27WV. To log in to the management console, view the status and make changes to your NetComm Wireless 3G38WV, please follow the steps below: Open your web browser (e.g.

  • Page 17: Basic Management Console

    Basic Management Console The basic configuration interface is intended to provide access to the settings that most people will want to use on their NetComm Wireless 3G38WV. Status Overview The basic status page provides basic system related information. It is displayed upon logging into the router and can be accessed by clicking on the “Switch to Basic view”...

  • Page 18: Wireless Overview

    The Basic Wireless page lets you turn WiFi on or off, configure the SSID and configure the security key. If you make changes on this page, make sure you click Save and apply changes before you navigate away from this page. Figure 11 - Basic View – Wireless Settings NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 19: Internet Overview

    The Basic Internet page allows you to configure the failover operation of the mobile broadband connection, connect to a custom APN and displays the SIM Status. Figure 12 - Basic View - Internet Overview NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 20: Advanced Features

    Usage Monitor to keep track the amount of data sent and received or call allowances. To ensure the statistics are still correct in the event of an interruption to the power supply, rebooting or resetting your NetComm Wireless 3G38WV will not clear the usage statistics.

  • Page 21: Ethernet Port Status

    The number of times the AutoAPN service had to retry to detect the APN. Progression The current progression level of the detection. PPPoE The PPPoE section shows the current status of the PPPoE connection. Figure 16 - Advanced View - PPPoE section NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 22: Pptp

    Displays the status of the not reachable call forwarding function and the destination Not Reachable Call Forwarding calls are forwarded to in the case that a call can’t be routed to a handset. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 23: Internet

    Internet WWAN This page allows you to setup your WWAN (Wireless Wide Area Network) connection. Figure 19 - Advanced View – WWAN Settings NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 24 ‘OFF’ Does not connect to the Internet The Automatic 3G Backup feature of the NetComm Wireless 3G38WV is designed to provide a backup 3G Internet connection when you use the WAN connection as your primary connection type. When the primary connection fails, the Internet connection will automatically switch to your 3G WAN connection.

  • Page 25: Band Settings

    A list of the detected mobile broadband service carriers in your area will be displayed. Select the most appropriate mobile broadband service from the list shown and click Apply. The “Automatic” option is sufficient for most users. It will choose the most appropriate operator based on the inserted SIM card. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 26: Wan

    Please refer to the WAN Failover Backup section on page 30 for information on configuring the WAN failover feature and enabling the Failover notification function. Click Apply to save any changes you make to the settings. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 27 Please refer to the WAN Failover Backup section on page 30 for information on configuring the WAN failover feature and enabling the Failover notification function. Click Apply to save any changes you make to the settings. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 28 Table 15 - Advanced View - WAN Settings - PPPoE Please refer to the WAN Failover Backup section on page 30 for information on configuring the WAN failover feature and enabling the Failover notification function. Click Apply to save the settings. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 29 WAN - PPTP The PPTP connection type enables the NetComm Wireless 3G38WV to connect to a VPN server via a bridged WAN device. Any device connected to the NetComm Wireless 3G38WV can then access the VPN based resources available. Figure 25 - Advanced View - WAN - PPTP Settings...

  • Page 30: Wan Failover Backup

    To use this feature, you will need both an Ethernet WAN connection (from an xDSL modem/ISDN/Satellite etc.) and a mobile broadband WAN connection. To set up WAN failover on your NetComm Wireless 3G38WV, first set the “Automatic 3G Backup” to Enable and complete the fields that are required for the Mobile Broadband service you intend to use.
  • Page 31 Password / Confirm Password The password of the mail server account used to send the notifications. Table 18 - Advanced View - WAN Failover Notification Settings Click Apply to save any changes you make to the settings. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 32: Lan

    The LAN functionality of the NetComm Wireless 3G38WV can be configured from this page. Using this page, an administrator can change the LAN Subnet, IP address of the router, DHCP settings, Static DHCP Lease settings, and more. See the table on the next page for a description of each field.
  • Page 33 This option allows you to manually assign DNS Servers. Default Gateway The default gateway IP address is the IP address of your NetComm Wireless 3G38WV. Lease Time The DHCP Lease time of the DHCP Client connected to the NetComm Wireless 3G38WV.

  • Page 34: Advanced Routing

    Dynamic Routing Settings Dynamic Routing uses the RIP protocol to allow the NetComm Wireless 3G38WV to adapt to changes in the network. RIP enables the device to determine the best route for each packet based on the “hop count” or number of hops between Source and Destination.

  • Page 35: Snmp Settings

    SNMP Settings SNMP is used to display or collect data from the NetComm Wireless 3G38WV. Various system information including interface statistics, uptime, and memory usage are available when viewed with an appropriate SNMP trap monitor. Figure 30 - Advanced View - SNMP Settings SNMP (Simple Network Management Protocol) is used to remotely monitor the router for conditions that may warrant administrative attention.

  • Page 36: Dhcp Client List

    MAC address, assigned IP address and the expiry period is shown for all computers who have automatically obtained addresses from the NetComm Wireless 3G38WV. Note that this list is stored in the device’s volatile memory, and is therefore cleared if the device is reset or if any changes are applied to configuration.

  • Page 37: Wireless Settings

    Figure 32 - Advanced View – WiFi Settings Radio On/Off: WiFi is turned on by default. Changing this option to OFF disables the wireless functionality on the NetComm Wireless 3G38WV and you will not be able to connect to your NetComm Wireless 3G38WV wirelessly.

  • Page 38: Wds (Wireless Distribution System)

    This means network access can only be made through Ethernet cable connections. Wireless clients will not be able to connect to either the router or access points. Figure 34 - Advanced View - Wireless - WDS Bridge Mode NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 39 The distance possible between the router and access points is approximately halved when compared with WDS bridge mode Figure 35 - Advanced View - Wireless - WDS Repeater Mode NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 40: Advanced

    Advanced This page allows you to modify the advanced wireless settings for your NetComm Wireless 3G38WV. These settings should not be changed unless you are aware of what effect they will have. Figure 36 -- Advanced View - Advanced WiFi Settings For details of the Advanced Wireless Settings please see the table on the following page.
  • Page 41 MBSSID AP Isolation wireless client terminals with different SSIDs from communicating with each other. The Broadcast Service Set Identifier. Select ‘Disabled’ to hide the SSID of your NetComm Wireless 3G38WV. If disabled, BSSID other people will not be able scan and detect this product’s SSID.

  • Page 42: Security

    Security This page allows you to configure the wireless security for your NetComm Wireless 3G38WV. Setting up sufficient wireless security can prevent unauthorized access to your wireless network. Figure 37 - Advanced View - WiFi Security Settings OPTION DEFINITION SSID Choice Select the SSID profile that you wish to configure the security settings for.
  • Page 43 WPA (WiFi Protected Access) authentication is suitable for enterprise applications. It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It provides a strong encryption and authentication solution. Figure 38 - Advanced View - WiFi Security Settings - WPA1/WPA2 NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 44 Figure 39 - Advanced View - WiFi Security Settings - WPA-PSK/WPA2-PSK Your NetComm Wireless 3G38WV uses WPA-PSK-WPA2-PSK by default. Check your Wireless Security Card or the device label on the bottom of the NetComm Wireless 3G38WV for your default SSID and Security key to begin connecting your wireless devices.
  • Page 45 Not all wireless adapters support WPA-PSK/WPA2-PSK/WPA/WPA2 security. Please refer to your wireless adapter user guide for more details. We strongly recommended that you configure a simple wireless security method such as WPA-PSK in order to secure your network. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 46: Wps

    WPS is the simplest way to establish a connection between wireless clients and your NetComm Wireless 3G38WV. This method removes the need to manually select the encryption mode and enter in a passphrase key. You only need to press a button on both the wireless client and the NetComm Wireless 3G38WV router, and the WPS feature will complete the wireless connection.
  • Page 47 This is the WPS PIN code of the wireless router. You may need this information when connecting to other WPS WPS PIN enabled wireless devices. WPS Mode Select either PIN mode or PBC (which is the WPA via Push Button). Table 24 - Advanced View - WPS Setting NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 48: Station List

    Station List The Station List shows the wireless clients currently associated with your NetComm Wireless 3G38WV. Figure 43 - Advanced View - WiFi - Station List OPTION DEFINITION MAC Address The wireless client’s unique 12 digit hexadecimal identifier. IP Address The local network address assigned to the wireless client by the router.

  • Page 49: Firewall

    Select either to accept or drop the packet that matches the rule . Comment Add a comment to identify the rule (optional). Table 26 - Advanced View - Port Filtering Settings Click Apply to save any changes you make to the settings. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 50: Port Forwarding

    “TCP&UDP” setting. Comment Add a comment to identify the rule (optional). Table 27 - Advanced View - Port Forwarding Settings Click Apply to save any changes you make to the settings. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 51: Dmz

    Fill in the IP address of a particular host in your LAN Network that will receive all the packets originally DMZ IP Address going to the WAN port/Public IP address of your NetComm Wireless 3G38WV. Table 28 - Advanced View - DMZ Settings Click Apply to save the any changes you make to the above configuration.

  • Page 52: System Security

    System Security This page allows you to improve the security of your NetComm Wireless 3G38WV through the SPI (Stateful Packet Inspection) firewall and remote access settings. Figure 47 - Advanced View - System Security Settings OPTION DEFINITION Remote Management (via WAN and 3G Select to enable or disable remote management access from the WAN interface to the router GUI.

  • Page 53: Content Filtering

    Access to certain websites can be blocked by entering a keyword. Rules can be deleted at any time via this Web Host Filter page. Table 30 - Advanced View - Content Filtering Settings NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 54: Sms

    Forward incoming text messages to the remote UDP destination defined. UDP Port to Redirect The UDP port on which to connect to the remote destination. Table 31 - Advanced View - SMS Setup Configuration items NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 55: New Message

    “192.168.20.3” on port “2002” at the same time. New Message The New Message page is used to send an SMS text message to multiple recipients. Figure 50 - New SMS Message NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 56 You can select to enable or disable individual message recipients by selecting the checkbox beside each entered number. After entering the required recipient numbers, type your SMS message in the “Message Body” field and then click the Send button. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 57: Inbox / Outbox

    You can read, delete, reply or forward an SMS message to another mobile device from the SMS Inbox or check all sent SMS messages in the SMS Outbox. Figure 51 - Advanced View - SMS Inbox Figure 52 - Advanced View - SMS Outbox NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 58: Administration

    “Start Wizard” option. Management This page allows you to configure administrator system settings including the system language, administrator username and password, NTP settings, and DDNS settings. Figure 53 - Advanced View - Management Settings NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 59 If your provider is not listed you can use the Custom DDNS Server option. Enter the account details provided by your Dynamic DNS service provider. Table 32 - Advanced View - Management Settings Click Apply to save any changes you make to the settings. NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 60: System Monitor

    If any of the pings succeed, the NetComm Wireless 3G38WV returns to the first step and does not reboot. Note: The “Periodic Ping Timer” should never be set to a value less than 60 seconds; this is to allow the NetComm Wireless 3G38WV time to reconnect to the cellular network following a reboot.

  • Page 61: Update Firmware

    Figure 55 - Advanced View - Upload Firmware Settings Manager This page allows you to import/export the system settings, reset your NetComm Wireless 3G38WV to factory default settings, or reboot your NetComm Wireless 3G38WV. Figure 56 - Advanced View - Settings Manager Settings NetComm Wireless 3G38WV User Guide www.netcommwireless.com...
  • Page 62 OPTION DEFINITION Select to save a copy of the current configuration of the NetComm Wireless 3G38WV router. You can also encrypt the export Export Settings settings file by selecting the ‘Encryption’ option and then entering a password. Select the Browse button and locate a previously saved copy of the NetComm Wireless 3G38WV configuration settings file. To Import Settings load these settings onto the router press the Import button.

  • Page 63: Statistics

    Statistics This page allows you to view the LAN, WAN and wireless statistics of your NetComm Wireless 3G38WV. Figure 57 - Advanced View - System Statistics NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 64: System Log

    System Log All important system events are logged and displayed on this page. You can use this page to check the log of your NetComm Wireless 3G38WV for troubleshooting and diagnostic purposes. Using the remote system log settings a copy of the logs can be sent to a system log server and viewed remotely using system log software such as syslog server which is available at http://www.kiwisyslog.com/...

  • Page 65: Tr-069

    TR-069 uses a bi-directional SOAP/HTTP-based protocol based on the application layer protocol. Some cellular specific vendor extensions are supported by NetComm M2M series routers, with the data model available on request from NetComm. TR-069 provides several benefits for the maintenance of a field of CPEs: Simplifies the initial configuration of a device during installation ...

  • Page 66: Logoff

    Logoff The logoff item will log you out of your web configuration session. Figure 60 - Logoff NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 67: Additional Product Information

    Your NetComm Wireless 3G38WV is powered on and in running condition. A working analogue telephone is connected into either the Line 1 or Line 2 port. You hear the dial tone and the Line LED on the front of your NetComm Wireless 3G38WV should light up after lifting the handset.

  • Page 68: Call Feature Codes

    Call feature codes Quick Reference Table The NetComm Wireless 3G38WV supports a number of call feature codes for supplementary services. FEATURE ACTIVATION DEACTIVATION STATUS #31# *31# Caller ID (to block an individual call) (to unblock an individual call) Call Waiting...
  • Page 69 Check to make sure you are using the correct cable (Cat-3 UTP Telephone Cable with RJ-11 plugs). Check to make sure the line light on the front panel of the NetComm Wireless 3G38WV turns solid blue if you lift the handset.

  • Page 70: Technical Data

    Table 37 - Technical Specifications for the NetComm Wireless 3G38WV Electrical Specifications The NetComm Wireless 3G38WV should be powered only using the 12VDC/1.5A power supply which is included with the device. Environmental Specifications / Tolerances The NetComm Wireless 3G38WV is able to operate at temperatures from 0˚C ~ 50˚C (ambient).

  • Page 71: Faq

    Does the NetComm Wireless 3G38WV require any configuration out of the box? No, the NetComm Wireless 3G38WV is plug and play device. Plug the device into an electrical outlet and once the status indicator lights are on, plug in your analogue phone and LAN cable for voice and data connectivity. For WiFi connectivity the SSID (Service Set Identifier) and network key (password) are located on the bottom of the device.
  • Page 72 If you have lost your security card, and forgotten the wireless security details (SSID and WiFi network password), there is a label stuck to the base of your NetComm Wireless 3G38WV with all your original security details. If the label is unreadable or has been removed, the WiFi network password can be viewed/reset by logging in to the Management Console using an Ethernet Cable connected to the LAN port of the NetComm Wireless 3G38WV.

  • Page 73: Appendix A: Tables

    Table 34 - Advanced View - System Log Settings ........................64 Table 35 - TR-069 Settings ................................. 65 Table 36 - Additional Product Information - Call Feature Codes Quick Reference ................ 68 Table 37 - Technical Specifications for the NetComm Wireless 3G38WV ..................70 NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

  • Page 74: Legal & Regulatory Information

    NetComm Wireless ’s (or its licensors’) intellectual property rights to you. You are permitted to use this Manual for the sole purpose of using the NetComm Wireless product to which it relates. Otherwise no part of this Manual may be reproduced, stored in a retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm Wireless Limited.

  • Page 75: Contact

    Contact Address: NETCOMM WIRELESS LIMITED Head Office PO Box 1200, Lane Cove NSW 2066 Australia P: +61(0)2 9424 2070 F: +61(0)2 9424 2010 sales@netcommwireless.com www.netcommwireless.com NetComm Wireless 3G38WV User Guide www.netcommwireless.com...

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