Technical Support; Who To Call; What To Tell Them - ETC SMARTRACK User Manual

Version 1.2

8. Technical support

In the event of difficulty during the installation, commissioning or active life of your ETC
dimming products, technical support is available at no charge, either from your ETC
authorised service agent, or from ETC direct.

8.1. Who to call

To contact ETC Ltd, please send all relevant information, with a sketch if appro-
priate to:
ETC Ltd
Lighting Control Division – Technical Support
Fax no: (+44) 181 896 2000
Or call us on (+44) 181 896 1000

8.2. What to tell them

We need to know:
a) The serial number of the rack or power assembly concerned.
b) Who you bought it from.
c) The software version being run (look for the sticker on the electronics protec-
tive cover).
d) The nature of the fault or difficulty.
We shall then treat the job of solving your problem as our highest priority.
Smartrack User Manual
page 49