AKCP sensorProbe2 User Manual page 11

SP2/SP4/SP8/SP8-X20 Manual
2) You will now get an MS DOS command prompt which shows the ping results. If this is
unsuccessful you will receive a "request timed out" message.
Having connection problems? Important Technical Notes:
Unknown IP Address - If you have an existing sensorProbe base unit and do not know the IP
address you can use the IPSet utility on our website (support portal). Connect the unit directly to
your PC or laptop using the yellow cross over cable, start the IPSet exe, and then power cycle the
unit.
Unknown Web UI Password - If you do not know the admin password for your sensorProbe,
then note the MAC address, send this directly to support@akcp.com and we will generate the
master login password for your unit.
Reset To Factory Settings - If you are still having problems connecting to the unit, you can try
using the Configure utility to reset the unit back to the factory default settings. Take note that our
Configure utility factory reset does not reset the web UI login passwords for security reasons.
Admin Password Problems - If you are experiencing an issue where you are getting logged out
of the web UI, then cannot log back in please try the following.
Send the request to support for the master log in password along with the MAC ID of your unit
and use this to log back into the units web UI.
When you have the "use the same password for web interface and SNMP" enabled (YES). Then
if you want to change the Admin password you would change this in the SNMPset community as
this will also be used for the Admin log in password if this is set to YES.
Therefore, it is the SNMP set community password that is used for administrator log in. To use a
different password than the SNMP community, you would need to change the below parameter to
NO as shown in the screen shot below on the next page.
Updated until firmware 476 - 11 -