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Miscellaneous Troubleshooting - Acer NV5814U Quick Start Manual

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Go back to previous restore point with System Restore.
System Restore monitors the changes to your computer and automatically creates restore points to revert to a
previous time if necessary. It can undo harmful changes to your computer and restore its settings and
performance, while saving your personal data files (such as documents, browsing history, drawings, favorites, or
emails). Please see page 38 for more details.
If your computer cannot display the Windows desktop:
Restart your computer, press the Alt+F10 key upon start-up when the Gateway logo appears to start the
Recovery Program.
The screen displays applications, but they crash or run erratically
When your programs run erratically, there are good chances that your
operating system may not be functioning correctly. Please also check the
recommendations on the previous case (page 38) if the steps below do not
help solve your problem.
Close programs using Windows Task Manager
If you cannot close your programs by clicking on the cross in the top right
corner of the screen, try using the Task Manager.
1. Press the Ctrl+Alt+Del keys simultaneously or right-click on an empty
space on the taskbar and select Task Manager.
2. Select the failing program in the list and click on End Task.
Does this happen with only one application?
If you notice that a specific program does not work correctly, try uninstalling and reinstalling it.
Click on Start
> Control Panel > Programs > Programs and Features.
Are there updates available for the erratic application(s)?
If you do not notice improvement after reinstalling your program, please check the software editor's Website for
updates. If the program was originally supplied with your computer, you may check the Gateway Support Website
on www.gateway.com for downloads as well.
Is your computer up-to-date?
Malicious programs such as virus and spyware can infect your computer and cause some of your programs to
malfunction. To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware regularly
and get the latest updates. For more on keeping your computer up-to-date, please refer to the Updates chapter
on page 29.
If your computer cannot display the Windows desktop:
Restart your computer, press the Alt+F10 key upon start-up when the Gateway logo appears to start the
Recovery Program.

Miscellaneous Troubleshooting

Keyboard & Touchpad
My Keyboard Does Not Work
1. The numeric keypad is disabled (only on models featuring a numeric keypad).
When the Num Lock key is active, the numeric keypad can be used to enter numbers, like the
keyboard of a calculator. When the Num Lock key is not activated, the keypad either functions as a
Helpdesk - 39

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