We all experience problems with our computer from time to time... Before calling the Customer Contact Centre,
please read the following. This troubleshooting guide will help you diagnose and solve some common problems.
Please note that the solutions proposed in either one of the cases below may not be limited to that specific case and
may be used to solve other computer issues.
Top Troubleshooting Cases
Have a look at the 'symptoms' described below, see if they match the problem you encounter with your computer
and follow the steps to fix the issue. Also remember to read our recommendations in the Safe Computing section
(page 26) to get the most of your computer and prevent problems in the future.
Nothing displays on the screen (page 35)
The screen freezes when the Gateway logo displays (page 37)
The screen freezes when the Windows logo displays (page 37)
The Windows desktop displays, but the operating system is not stable (page 38)
The screen displays applications, but they crash or run erratically (page 39)
Nothing displays on the screen
Your computer is in suspend or power saving mode.
1. If the computer is in power saving mode, press a key on the keyboard
to "wake up" the computer.
2. If the computer is in Sleep mode, press the power button. After a short
pause the light should light up and you will be able to use your
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