Are You Still Having Problems; Customer Support Via The Phone; In The United States - 3Com 3CP5610A User Manual

48 C 4: T
HAPTER ROUB LESHOOTING A ND
Are You Still
Having Problems?
Customer Support via
the Phone
H R
ELP ESOU RCES
1 Review this manual.
2 Call or visit your modem dealer. Your dealer may be able to provide
immediate assistance.
3 If your dealer can't help you, contact U.S. Robotics Customer Support.
When you call, specify your modem serial number (found on the modem
and on the outside of the box), the model number, and the software
being used. The model number is located on the outside of the box. The
model number is four sequential numbers and may be preceded by USR.
If you do not have the model number, you will have to call the Priority
phone number listed below to get it. This call will have a $2.50 per
minute charge.
Technical questions about U.S. Robotics modems can be answered by
technical support specialists.
If you can, have your ati7 information written down on a piece of paper
before you call tech support.

In the United States

Regular Phone Service
(847) 262 5151
8:00 am - 6:00 pm CST Monday - Friday.
Automated service is available 24 hours a day, 7 days a week.
Priority, No-Hold Service
U.S. Robotics also staffs its own fee-based 900 number for immediate
assistance. These lines are staffed from:
8:00 am - 10:00 pm CST Monday - Friday
9:00 am- 5:00 pm CST Saturday - Sunday
No-Hold line
For a no-hold call, a $2.50 per minute charge (price subject to change
without notice) will appear on your local phone bill. You must be 18 or
older or have parental permission. (Service available in the U.S. only.)
In Canada
(900) 555 USR1