Internal Pci Modems; Basic Troubleshooting Steps; My Computer Isn't Recognizing My Modem - 3Com 3CP5610A User Manual

Internal PCI
Modems
Basic Troubleshooting
Steps
My computer isn't
recognizing my
modem.
should try making your 56K connection several times. One way to test
this is to dial into a long distance location. Long distance lines are often
much clearer than local lines. It is important to note that telephone
companies are constantly upgrading their systems. Lines that do not
support 56K today may support 56K in the near future.
3. Your modem must be connecting to a V.90/56K server. A pair of 56K
modems will not connect to each other at V.90/56K speeds.
(Model Numbers 3CP5609, 3CP5610x, and 3CPxx5610x)
1. Make sure that your phone cord is properly connected. Remove the
phone cord from the modem and wall jacks. Reinsert the cord securely in
the wall jack and the modem's jack labelled
included with your modem, if possible.
2. Make sure that your modem is physically installed correctly in your
computer. With your computer off, remove the modem and reinstall it in
another slot if possible. When the modem is installed correctly, you will
no longer see any part of the connector edge, which may be gold or
black. You will need to press the modem in firmly so that it is seated
properly in its slot. See the Installation Guide that came with your modem
for instructions more specific to your modem.
Possible solution:
You may be using an IRQ that is already in use. To work properly, your
modem may need to be assigned to a free IRQ.
Windows 2000 Windows should locate a free IRQ, if one exists, for use
by your modem.
If Plug-and-Play fails to install the modem, you need to determine IRQ
availability. Right-click the My Computer icon on your desktop. Click
Properties, and then the Hardware tab. In the Device Manager section,
click Device Manager. From the View menu, select Resources by type.
Click Interrupt Request (IRQ). You will now see a listing of your
system's IRQs and the devices to which they are assigned. If an IRQ is not
present in this list, it indicates that Windows is not currently using it and
the IRQ is considered available.

Internal PCI Modems

. Use the phone cord
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