My Software Isn't Recognizing My Modem - 3Com 3CP5610A User Manual

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HAPTER ROUB LESHOOTING A ND ELP ESOU RCES
My software isn't Possible solution:
recognizing my
Your communications software may not function properly if you have
modem.
more than one version of the software installed, you are using an older
version, or you have more than one communications software installed
on your system. We highly recommend using the communications
software provided with your modem on the Installation CD-ROM.
Possible solution:
Your software's port settings may be incorrect. There should be a place in
the Setup section of your software that addresses port settings. Make
sure the software's port settings match those for your modem. See the
Installation Guide that came with your modem for an explanation about
how to determine your modem's port settings. Check your
communications software's documentation for instructions on adjusting
the port settings in your software.
Possible solution:
Windows 2000 You may not have the correct modem type selected in
your software or in Windows. Click on Windows Start, Settings, and
Control Panel. When Control Panel opens, click Phone and Modem
Options. Click the Modems tab. Here you will see a list of installed
modems. You can also add, remove, or view the properties of modems
from this window. The U.S. Robotics modem you have installed should be
present in the list of installed modems. If none of the modem descriptions
in the list matches your U.S. Robotics modem or no modems are listed,
your modem is not properly installed. Try reinstalling your modem using
the instructions on the Installation Guide.
Windows 95/98/NT You may not have the correct modem type
selected in your software or in Windows. Click Windows Start, Settings,
and Control Panel. When Control Panel opens, click Modems. Here
you will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The U.S. Robotics modem
you have installed should be present in the list of installed modems. If
none of the modem descriptions in the list matches your U.S. Robotics
modem or no modems are listed, your modem is not properly installed.
Try reinstalling your modem using the instructions on the Installation
Guide.