Internal Winmodem® Modems; Basic Troubleshooting Steps; My Computer Isn't Recognizing My Modem - 3Com 3CP5610A User Manual

30 C 4: T
HAPTER ROUB LESHOOTING A ND
Internal
Winmodem ®
Modems
Basic Troubleshooting
Steps
My computer isn't
recognizing my
modem.
H R
ELP ESOU RCES
(Model Numbers 3CP5699A, 3CPxx5699A, 3CP5695, 3CPxx5695, and
3CPxx2884A)
1. Make sure that your phone cord is properly connected. Remove the
phone cord from the modem and wall jacks. Reinsert the cord securely in
the wall jack and the modem's jack labelled
included with your modem, if possible.
2. Make sure that your modem is physically installed correctly in your
computer. With your computer off, remove the modem and reinstall it in
another PCI slot if possible. When the modem is installed correctly, you
will no longer see any part of the connector edge, which may be gold or
black. See the Installation Guide that came with your modem for
instructions more specific to your modem.
3. Make sure you are running a version of Windows that is supported by
this product. Check your modem's original box to find out which
operating systems are supported.
Possible solution:
Make sure that your modem is installed correctly in your computer. The
modem will fit snugly, and you may need to rock it back and forth firmly
to properly seat it in its slot. When the modem is installed correctly, you
will no longer see any part of the gold or black connector edge.
Possible solution:
Windows 2000 Make sure your COM port is not already in use by
another modem. Click Windows Start, Settings, and Control Panel,
and then double-click Phone and Modem Options. Click the Modems
tab. Look for another modem already in the machine. If there is another
modem listed, check which COM port it is using. If a previous modem is
already using the available COM port, you can either use another COM
port or uninstall the previously installed modem. See your previous
modem's manual for uninstallation instructions.
Make sure that your COM Ports are configured correctly. Right-click the
My Computer icon on your desktop. Click Properties. Click the
Hardware tab. In the "Device Manager section", click the Device
. Use the phone cord