3Com HomeConnect 3CP3617B User Manual
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3Com HomeConnect 3CP3617B User Manual

3com homeconnect 3cp3617b modems: user guide
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Download this manual See also: Installation Manual
Introduction
Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
http://rcgdsl/pci/pci_online-guide/index.htm [11/17/2000 3:38:29 PM]
What is ADSL?
ADSL provides high speed video and data communications to residences and
businesses over standard telephone lines. ADSL service is provided by connecting a
pair of very high speed modems to each end of the phone line; one in the central office
(ATU-C), and the other at the customer's premises (ATU-R).
Because ADSL is asymmetric, there is a measurable difference in the bit rate between
the upstream (how fast you can send data) and downstream (how fast you can receive
data) transmissions.
The 3Com HomeConnect ADSL Modem utilizes full rate, G.dmt, or lite, G.lite,
ADSL. The speed and type of DSL your modem uses, will be determined by the type
of service you have ordered from your DSL provider.
A typical ADSL installation will require either a POTS (Plain Old Telephone Service)
Splitter or Micro filters to be used for your analog voice service. The use of these
devices enables simultaneous usage of normal telephone service and the modem, with
no interruption to the normal telephone service. Your DSL provider will normally
supply you with a Splitter or Micro filters and explain their usage.

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Summary of Contents for 3Com HomeConnect 3CP3617B

  • Page 1 Troubleshooting data) transmissions. Glossary The 3Com HomeConnect ADSL Modem utilizes full rate, G.dmt, or lite, G.lite, ADSL. The speed and type of DSL your modem uses, will be determined by the type Technical Support of service you have ordered from your DSL provider.

  • Page 2: Using Your Modem

    Getting Started Introduction Using your Modem Using your Modem This section contains information on using your HomeConnect ADSL Modem. Connecting to your Using Quick View to verify your Connection Internet Provider Connecting to your Internet Provider Uninstall your Modem Using Control Center Troubleshooting Glossary Technical Support...

  • Page 3: Creating A Dial-Up Connection

    Creating or Modifying Dial-up Connections Introduction Connecting to your Internet Provider Using your Modem When your modem was installed, based upon the selections you made for your ISP or Connecting to your DSL provider, the proper software for the operation of your modem was set up. Internet Provider Normally, you require nothing further in order to connect to their service.
  • Page 4 Type in a name to identify the connection. This can be anything you choose. Select the 3Com PCIA DSL Line 0 or 1 from the drop down list "Select a device" . (There may be other numeric selections. That's ok.) Press the Next button, which displays the following screen.
  • Page 5 Creating or Modifying Dial-up Connections Don't use the Area Code field. In the Telephone number field, enter the VCI value given to you by your Service Provider. Since you are establishing an ADSL connection, you will not use a standard telephone number. Instead, the VCI value you enter here will be used in conjunction with the VPI value you entered during setup of the HomeConnect modem in order to establish the connection.
  • Page 6 Creating or Modifying Dial-up Connections When you click Properties, you will see the Properties window. Make sure that the General tab is shown. General Properties Tab http://rcgdsl/pci/pci_online-guide/html/setupvc.htm (4 of 7) [11/17/2000 3:38:32 PM]...
  • Page 7 This list box allows you to change the name of the modem you are using to connect with. For Your 3Com ADSL Modem you should have two choices. They are 3Com PCIA DSL Line 0 and 3Com PCIA DSL Line 1.
  • Page 8 Creating or Modifying Dial-up Connections Enable software compression. Some prefer that you don't. Check with your provider. Allowed Network Protocols If you are connecting to the Internet then you must check the TCP/IP option as shown above. (In general, unless you have been told otherwise by your Internet Provider or Systems Administrator, this is the only option that you should have checked when connecting to the Internet.
  • Page 9 Creating or Modifying Dial-up Connections Dialing a Connection To connect to your Network Provider, open up the Dial-Up Networking window, and double-click on the connection you have defined. Enter in the User name and the Password assigned to you by your service provider who gives you access to the Internet.

  • Page 10: Uninstalling The Modem

    To uninstall the 3Com HomeConnect ADSL modem, follow the instructions below for the version of Microsoft Windows you are using. Microsoft Windows 95/98/Millennium (Me) Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall http://rcgdsl/pci/pci_online-guide/html/install.htm (1 of 9) [11/17/2000 3:38:34 PM]...
  • Page 11 template Step 2. You will be asked to confirm that you really do want to completely remove the application. Select OK. Step 3.The Install Wizard will perform the maintenance and will now present a screen that prompts you to launch the Windows Control Panel Applet. Select Finish. Step 4.
  • Page 12 Select 3Com HomeConnect ADSL Modem and then press the Add/Remove Button. This will run the Applications Remove program for the ADSL Modem applications software. Select HomeConnect Interview and then press the Add/Remove Button. This will run the Applications Remove program for the HomeConnect Interview.
  • Page 13 Select your modem from the list. Then press the Remove button. NOTE: Your modem may have one of the following names. 3Com ADSL Modem Dialup/PPP (Win95 ... or ...98,Me,2K,NT) 3Com ADSL Modem Lan/1483 (Win95 ... or ...98,Me,2K,NT) The name of the modem depends on the type of configuration which you were originally assigned.
  • Page 14 Microsoft Windows 2000 Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall Step 2. You will see the following screen, informing you that Windows is in the process of performing the uninstall. Step 3.The next screen lets you know that the maintenance is complete.
  • Page 15 Windows to re-install it. You can select Cancel if you have not removed the card yet. Windows NT Workstation or Server Step 1. Select Start > Programs > 3Com HomeConnect ADSL Modem > Uninstall Step 2. You will be asked to confirm that you really do want to completely remove the application.
  • Page 16 Step 4. In the Network Applet, you should see the 3Com Modem displayed. Select it and click OK. http://rcgdsl/pci/pci_online-guide/html/install.htm (7 of 9) [11/17/2000 3:38:34 PM]...
  • Page 17 template Step 5. An alert screen will appear, giving you the opportunity to change your mind. Select Yes. Step 6. Your software uninstall is now complete. You will be instructed to shutdown and restart your computer. Press OK. After your PC has begun to restart, turn it off before getting back into Windows.
  • Page 18 template HomeConnect ADSL Modem. If the HomeConnect ADSL Modem has been uninstalled from a Windows 95/98 system, the system will detect the HomeConnect upon restarting the computer (if Plug & Play was enabled on the modem). Removing the HomeConnect ADSL Modem equipment before you uninstall the HomeConnect ADSL Modem.

  • Page 19: Troubleshooting

    Troubleshooting Introduction Troubleshooting Using your Modem If the HomeConnect ADSL Modem is not operating properly, select from the Connecting to your following list of possible problems: Internet Provider Quick View is not running, or Quick View is showing a red light which indicates the Uninstall your Modem DSL connection is not up Troubleshooting...
  • Page 20 Glossary Introduction Glossary Using your Modem Connecting to your Available Bit Rate Internet Provider ADSL Asymmetric Digital Subscriber Line Uninstall your Modem Troubleshooting Analog Front End Glossary Application Programming Interface. Technical Support Install Instant Update Asynchronous Transfer Mode ATU-C ADSL Transceiver Unit - CO End. ATU-R ADSL Transceiver Unit - Remote End.
  • Page 21 Glossary CRC (Cyclic Redundancy Check) CRC fields detect bit errors. DataLink Protocol A datalink, or logical data stream, is implemented by PPP protocol. PPP may run multiple protocols over the same connection. Direct Memory Access Discrete Multitone Modulation. DNS (Domain Name Service) Domain Servers are computers which contain the programs and files which make up a domain's name database.
  • Page 22 Glossary Windows NT WAN NDIS Architecture developed by Microsoft for Network Adapters. NDIS Network Driver Interface Specification as developed by Microsoft. Network Interface Device Password Authentication Protocol. Part of the PPP protocol to ensure authentication of the connection between two devices. Peripheral Component Interconnect.
  • Page 23 Glossary Sequenced Packet Exchange. SVC (Switched Virtual Circuit) SVCs are virtual circuits established on a call by call basis. SVCs are not supported in this release of the HomeConnect ADSL Modem PCI. TCP/IP Transmission control protocol/Internet protocol, a set of communication protocols that support peer-to-peer connectivity functions for both local and wide area networks.

  • Page 24: Using Control Center

    Using the ADSL Control Center Introduction Using Control Center Using your Modem The Control Center allows you to obtain information on your HomeConnect ADSL Connecting to your Modem, or to monitor the status of your ADSL connection. Internet Provider Most of the information presented in the Control Center is for informational purposes Uninstall your Modem and is used primarily in communication with provider.

  • Page 25: Technical Support

    Web Support Technical Support Install Instant Update Access the latest networking information on the 3Com Corporation World Wide Web site by entering this URL into your Internet browser: http://consumer.3com.com/dsl/ This service provides access to online support information such as technical documentation and software library.
  • Page 26 Technical Support Worldwide Phone Support Here is a list of worldwide technical telephone support numbers: Asia, Pacific Rim Country Australia Hong Kong India — Bombay India — Delhi Japan Philippines P.R. of China Singapore S. Korea Taiwan, R.O.C. Thailand Europe, Africa, and Middle East From the following countries, you may use these numbers: Country Austria...

  • Page 27: Returning Products For Repair

    Rest of Latin America Returning Products for Repair Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense.
  • Page 28 Technical Support Spain Sweden Switzerland U.K. U.S.A. and Canada http://rcgdsl/pci/pci_online-guide/html/support.htm (4 of 4) [11/17/2000 3:38:35 PM] 900 983125 020 795482 0800 55 3072 0800 966197 1 800 NET 3Com 1 408 326 7120 (not (1 800 638 3266) toll-free)
  • Page 29 Install Instant Update Introduction Install Instant Update Using your Modem 3Com Instant Update will allow you to check for new releases of the HomeConnect Connecting to your ADSL Modem software, and if there is new software available, Instant Update will Internet Provider download this software.
  • Page 30 Install Instant Update From the Scheduling tab, you can select Update Now to search for new software on the Web. Instant Update will automatically check for updates and, if found, will give you a “prompt” message to download the information. You can choose to download or not, as you prefer.

  • Page 31: System Information

    Troubleshooting Glossary Technical Support Install Instant Update The version levels pertain to the level of release for the 3Com HomeConnect hardware and software. MAC Address You must have a new MAC address assigned to be able to use IPX routing.
  • Page 32 Make sure the ADSL line is connected to the modem. If Uninstall your Modem launch by selecting Start -> Programs -> 3Com HomeConnect ADSL Modem -> Troubleshooting Quick View. Quick View should show that the line is connected, by turning green.
  • Page 33 I am receiving messages that parts of the HomeConnect ADSL Modem application (graphics, help, etc.) are missing or unable to be run If installation problems occur that are not covered here, please contact 3Com Technical Support. I pressed Cancel during the Windows 95/98 Plug & Play installation when Windows presented the 'Copying Files"...
  • Page 34 Having a problem installing my modem PPP over ATM I am receiving error messages that the computer is unable certain HomeConnect ADSL Modem registry values Your registry entries for the HomeConnect ADSL Modem have become corrupted or deleted. Run the HomeConnect ADSL Modem Uninstallation and then reinstall the HomeConnect ADSL Modem.
  • Page 35 Having a problem installing my modem Modem application (graphics, help, etc.) are missing or unable to be run The parts of the HomeConnect application in question have become corrupted or deleted. Run the HomeConnect Uninstallation, and then reinstall the HomeConnect ADSL Modem.

  • Page 36: Windows Nt

    Dial-Up Networking Errors Introduction I can't connect to my Internet Service Provider (ISP) or I am receiving Dial-Up Using your Modem Networking errors Connecting to your Internet Provider If you are using Microsoft Windows Dial-up Networking Uninstall your Modem to connect to your Internet Service Provider (ISP)... Troubleshooting You may encounter some errors when attempting to connect using Dial-Up Glossary...
  • Page 37 Line. That is, one connection should be using 3Com PCIA DSL Line 0 and the other should be using 3Com PCIA DSL Line 1. This can be verified under the General property screen for the Dial-up connection.
  • Page 38 Dial-Up Networking Errors http://rcgdsl/pci/pci_online-guide/html/dunerr.htm (3 of 3) [11/17/2000 3:38:38 PM] You are using the PPP over ATM version of the ADSL Modem Software, and you should be using the Ethernet (Bridge/PPP over Ethernet) or Ethernet (Routed) version. Check with your Service Provider to verify you are using the correct software.
  • Page 39 Unable to display web pages or they load slowly Introduction I am unable to connect to or display web pages, or they seem to be loading Using your Modem extremely slow Connecting to your Internet Provider If you are using Microsoft Windows Dial-up Networking Uninstall your Modem to connect to your Internet Service Provider (ISP)...
  • Page 40 Can't install the software for my ISP Introduction I can't install the software for my Internet Service Provider (ISP), or their software Using your Modem can't find the modem Connecting to your Internet Provider The software from your Internet Service Provider may be looking for a certain type of Uninstall your Modem installation from your HomeConnect ADSL Modem.
  • Page 41 ADSL connection. connection is up The 3Com ADSL Modem tray icon is the tiny emblem with the green or red circle in it. If you want more information about the connection, double-click the tray icon. a larger screen appears.
  • Page 42 Using Quick View to verify your connection If the connection is down, refer to the troubleshooting section of the on-line help. http://rcgdsl/pci/pci_online-guide/html/quickview.htm (2 of 2) [11/17/2000 3:38:39 PM]...

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