Are You Still Having Problems; If You Need To Return The Modem To Us For Repair - 3Com 005605-00 Manual

Are You Still Having Problems?

Review this manual.
Call or visit your modem dealer. They may be
able to assist you.
If your dealer can't help you, contact 3Com
Customer Support. When you call, specify
your modem serial number (found on the
modem and on the outside of the box), the
software being used, and, if possible, have the
contents of your ATI7 screen available.
If You Need to Return the
Modem to Us
Contact 3Com Customer Support. If the support
representative determines that you need to return
T
ROUBLESHOOTING AND
O H R
NLINE ELP ESOURCES
the modem, you will receive an SRO (Service
Repair Order) number. You must have an SRO
number before returning the modem to us. Ship
the unit, postage paid, in a strong box made of
corrugated cardboard with plenty of packing
material. DO NOT send the modem back in the
original box. Send ONLY the modem (NOT the
power supply, manuals, CD-ROM, etc.). Include
your SRO number, name, and address on the
shipping label as well as inside the package. If
possible, send the package via a courier capable
of tracking the progress of the shipment. Ship to
the following address:
6201 W. Oakton, East Dock
Morton Grove, IL 60053
3Com
Attn: RMA
SRO#
87