Related Manuals for 3Com TMX 10031161
Summary of Contents for 3Com TMX 10031161
- Page 1 U.S. Robotics Modem TMX Getting Started Guide http://www.3com.com/ Part No. 10031161 Published February 2000 ® Cable...
- Page 2 3Com Corporation 3800 Golf Rd. Rolling Meadows, IL 60008 Copyright © 2000 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.
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Page 3: Table Of Contents
Configuring the TCP/IP Protocol on a Macintosh P ARDWARE NSTALLATION Wall-Mount Installation Desktop Installation Stacking Installation with OfficeConnect Products Connecting the Cable Modem to Your Computer ABLE ODEM ONFIGURATION Configuring Non-3Com U.S. Robotics Modems for Use with the Using the Cable Modem TMX... - Page 4 Interpreting Your Cable Modem's LED Lights Upgrading to CMX Functionality ROUBLESHOOTING AND Troubleshooting The analog modem does not dial my cable company’s server properly. My computer went into “power save” mode. When it came out of power save mode, my screen was frozen.
- Page 5 Governing Law MOUNTING EMPLATE...
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Page 7: Before You Begin
Not all cable companies and BSPs provide two-way service. In the event that you have a one-way cable provider or BSP, you need to use an analog modem to send data to the provider, and then receive data from the provider over the cable line using a cable modem like the TMX. -
Page 8: Contacting Your Broadband Service Provider (Bsp)
Changing network traffic levels depending on when you go online. Contacting Your Broadband Service Provider (BSP) In order to use your cable modem, you need to establish an Internet access account with your local BSP. Before contacting your BSP to establish an account, have the following information handy: The modem’s Media Access Control (MAC) address... -
Page 9: Preparing Your Workspace
You have cable service to your home that supports cable modem access. If your BSP does not provide cable modem access, the 3Com U.S. Robotics Cable Modem TMX will not be able to communicate with your BSP’s Internet access service. Visit the following URL for additional information: http://www.3com.com/cablemodem... -
Page 10: You Will Need These Items
1: B HAPTER EFORE EGIN Do not stack anything on top of the cable modem. (See the instructions on page 14 concerning stacking this modem with 3Com OfficeConnect products.) The temperature in the room where the cable modem will be operating should be between 0 and 40 C (32 and 104 F). -
Page 11: Configuring The Tcp/Ip Protocol On A Windows P C5
You need to make sure that either an active Ethernet port, Ethernet Network Interface Card (NIC), or an active USB port and the TCP/IP communications protocol are installed on your system before you install your cable modem. Configure TCP/IP as described in the following set of instructions. - Page 12 1: B HAPTER EFORE EGIN 6 "TCP/IP" will appear in the list of installed network components. Click OK. 7 Windows will now ask you if you would like to restart your computer. Click No. 8 Right-click on the Network Neighborhood icon on your desktop then click Properties in the drop-down menu that appears.
- Page 13 You need to make sure that the TCP/IP communications protocol is installed on your system before you install your cable modem. 1 Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and click TCP/IP.
- Page 14 1: B HAPTER EFORE EGIN 2 Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu and click User Mode. 3 Click the Advanced button then click OK. 4 Click the Up/Down selector arrows (to the right of “Connect Via”) and click "Using DHCP Server".
- Page 15 Configuring the TCP/IP Protocol 6 Verify that the “Use 802.3” box is unchecked (circled in the following image). If there is a check mark in the box, click it to remove the check mark. Then click the Info button in the lower left corner.
- Page 16 1: B HAPTER EFORE EGIN Hardware Address, please contact your local Apple authorized dealer or Apple support.
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Page 17: Hardware Installation
(You’ll find the serial number above the bar code on the white sticker on the back of the modem and on the outside of the modem’s box.) If you ever call our customer support department, a representative will ask you for the serial number. - Page 18 ¼” (6 mm) away from the wall so it can lock into the slots on the modem’s case. 4 Fit the slots in the brackets on the modem’s underside over the screw heads and let the modem slide down into...
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Page 19: Desktop Installation
Cable Modem to Your Computer” (page 15) to complete your installation. Desktop Installation If you plan to place your modem on a flat surface, you can use the four self-adhesive rubber feet included in your modem’s package to prevent your modem from sliding around. -
Page 20: Stacking Installation With Officeconnect Products
OfficeConnect products. Small hubs are the only units that should be clipped to the top of a cable modem. Follow these instructions to clip your modem to an OfficeConnect unit. -
Page 21: Connecting The Cable Modem To Your Computer
Connecting the Cable Modem to Your Computer Connecting the Cable Modem to Your Computer TIP: Before you unplug any cords, label them or make a sketch of how they are connected. This can be helpful when you plug them back in later. - Page 22 (labeled with a graphic that looks like this: Plug one end of the RJ-45 network cable into the cable modem’s RJ-45 jack and the other end into the existing network interface card installed in your computer. cable line (to cable...
- Page 23 RS-232 cable power supply cable (to wall outlet) 3 Turn the analog modem on. The power switch is located on the top front of the modem’s case. 4 Turn your computer on. You are now ready to configure your Cable Modem TMX using our Web-based configuration software.
- Page 24 2: H HAPTER ARDWARE NSTALLATION...
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Page 25: Able Modem Configuration
ABLE ONFIGURATION The first time you use your Cable Modem TMX, you must configure it using our Web-based configuration software. NOTE: If you do not currently have a Web browser installed on your computer, you can find the two most popular browsers, Netscape Navigator and Microsoft’s Internet... - Page 26 3: C HAPTER ABLE ODEM ONFIGURATION...
- Page 27 4 This brings up the “Dial-Up Parameters screen”. Click Dialing Information. 5 Fill in the "Dialing Information" fields with the information that should have been already provided to you by your BSP. When you are finished entering the information, click Submit.
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Page 28: Configuring Non-3Com U.s. Robotics Modems For Use With The Tmx
U.S. Robotics modems. Configuring Non-3Com U.S. Robotics Modems for Use with the TMX The TMX cable modem is designed to work with a variety of external V.34 modems. If you're using an external modem other then a 3Com U.S. Robotics external modem, please verify that your modem meets these minimum requirements. - Page 29 Modem’s serial port must be configurable to support hardware flow control If your modem meets these minimum requirements, it may be used with the TMX cable modem, but please remember that the quality of your external analog modem directly effects the performance of your cable connection.
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Page 30: Using The Cable Modem Tmx
V.42 error correction and V.42bis data compression. Disabling V.42 error correction and V.42bis data compression while using a quality analog modem on a quality telephone line can improve analog response time and thereby improve your data throughput. -
Page 31: Dial/Hangup
Summary of Configuration Software Screens Dial/HangUp If you would like to hang up the current connection, you can do so by accessing this menu and clicking HangUp Phone. Once you are ready to establish a new connection, click Dial Phone. Rescan Channels... -
Page 32: Tune Frequency
Tune Frequency This screen allows you to tune the cable modem to an exact frequency. Type the frequency you want to tune to in the “Frequency (Hz)” box and then click Tune Now to set the modem to that frequency. -
Page 33: Enroll
This screen allows you to select options for detecting/selecting source IP addresses for out-bound DHCP packets. Choose your method of detection and then click Submit. Enroll Access this screen to enroll into a new cable modem access account with a Broadband Service Provider (BSP). -
Page 34: Dial-Up Parameters
3: C HAPTER ABLE ODEM ONFIGURATION Dial-Up Parameters This screen provides links to screens which allow you to modify the dial-up parameters for your cable modem. Here’s an overview of these screens. -
Page 35: Dialing Parameters
Summary of Configuration Software Screens Dialing Parameters This screen allows you to enter primary and backup phone numbers into which your analog modem can dial to access your Broadband Service Provider’s (BSP’s) cable modem service. Your BSP should provide you with numbers for... -
Page 36: Access Parameters30
3: C HAPTER ABLE ODEM ONFIGURATION Access Parameters This screen allows you to modify your account’s login name, password, and radius realm information. -
Page 37: Dhcp/Ppp Parameters
Summary of Configuration Software Screens DHCP/PPP Parameters Here you can view your curent provider information, select authentication and server IP address, and set PPP authentication to PAP only, CHAP only, or a negotiated setting. -
Page 38: Cable Modem Configuration
3: C HAPTER ABLE ODEM ONFIGURATION Cable Modem Configuration This screen displays information concerning your cable modem’s configuration and allows you to edit your user initial. -
Page 39: Session Status
Summary of Configuration Software Screens Session Status This option displays information concerning your cable modem’s current connection. Message Log... -
Page 40: Interpreting Your Cable Modem's Led Lights
Interpreting Your Cable Modem's LED Lights Here’s a quick overview of the LED lights on the front panel of your modem and what they can tell you about the performance of your modem and the condition of your connection. -
Page 41: Upgrading To Cmx Functionality
GREEN SHORT OFF, SHORT GREEN GREEN 3 PC Link Status - Indicates that the cable modem is connected to the Ethernet card in your computer. This light is solid green when this link is established and your computer is on. - Page 42 3: C HAPTER ABLE ODEM ONFIGURATION...
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Page 43: Troubleshooting And Support Resources
ROUBLESHOOTING AND UPPORT Troubleshooting The analog modem does not dial my cable company’s server properly. Make sure that the power supplies for both the analog modem and the TMX are plugged into electrical outlets and make sure the analog modem is turned on. -
Page 44: I See A Delay When Loading Web Pages Or Downloading Files (Mac Users Only)
The signal from your cable company's equipment may be too weak or the cable line may not be properly attached to the modem. If the cable line is properly connected to the modem, call your cable company to verify whether or not a weak signal may be your problem. -
Page 45: If You Need To Return The Modem To Us
USO (User Service Order) number. You must have a USO number before returning the modem to us. Ship the unit, postage paid, in a strong box made of corrugated cardboard with plenty of packing material. DO NOT send the modem back in the original box. - Page 46 4: T HAPTER ROUBLESHOOTING AND UPPORT ESOURCES...
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Page 47: Regulatory Information And Limited Warranty
3800 Golf Road Rolling Meadows, IL 60008 U.S.A. declares that the product 3Com U.S. Robotics Cable Modem TMX conforms to the FCC’s specifications: Part 15 Operation is subject to the following two conditions: 1 this device may not cause harmful electromagnetic... -
Page 48: License Agreement
5: R HAPTER EGULATORY NFORMATION AND transferred from the US or Canada without an approved US Department of Commerce export license. License Agreement You agree that you will not export or re-export the Software or accompanying documentation (or any copies thereof) or any products utilizing the Software or such documentation in violation of any applicable laws or regulations of the United States or the country in which... -
Page 49: 3Com Corporation Limited Warranty
If this device does cause interference to radio or television reception, which you can determine by monitoring reception when the modem is installed and when it is removed from the computer, try to correct the problem with one or more of the following... -
Page 50: Software
5: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY 3Com’s sole obligation under this express warranty shall be, at 3Com’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase price paid for the defective product. -
Page 51: Year 2000 Warranty
THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT. THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE. -
Page 52: Warranties Exclusive
5: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY authorization. Dated proof of purchase from 3Com or its authorized reseller may be required. Products returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a User Service Order (USO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method... -
Page 53: Limitation Of Liability
LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,... - Page 54 5: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY...
- Page 55 3Com U.S. Robotics Cable Modem CMX Wall-mounting Template For complete instructions, see the Getting Started Guide .
- Page 56 6: W HAPTER MOUNTING EMPLATE...
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